US-ApplianceReviews 2,101

I ordered a GE dryer on Monday and had it in my house on Friday in middle of IL and I save $300. Perfect!

The worst web purchase I ever made. I ordered a Speed Queen washer from them on October 11,2015. The tracking number they provided led to a shipping website which indicated they could not track my delivery. I had to call US to find out why my washer had not been delivered on time. They said they were sorry but did not elaborate. It finally arrived on November 27,2015. The only positive thing to report is the machine was not damaged in transit and the price was good but not worth the hassle.

Beware. On 10/31/15 I placed an order for headphones. After a couple of days I checked the status of the order and the website showed that the order had been "rejected". I called and was sent to voice mail where i left a message. I received no return call so I bought headphones elsewhere. Then on 11/6 a charge from US Appliance showed on my bank statement. I called US Appliance and after being transferred back and forth was told that the item had been shipped incorrectly and that they would have to wait until the item came back to maybe give me a credit. Today is 11/13 no headphones no refund. Buyer beware, a lot of mistakes by this company and no attempt to correct the mistakes or provide any type of customer service

If you don't live in some kind of metro area expect your delivery in a tractor/trailer rig with limitations to that size of vehicle getting into and out of your place.
When I asked about a standard size appliance truck they told me it would be a $300 up charge. This information is not part of your shopping experience, they direct you to another page when you find out after the fact.
Next thing-I ordered LG refrigerator and dishwasher. The dishwasher left items dirty or appeared to make some dirtier and the tub appears to be made out of something other than stainless steel. Like a plastic with painted on chrome /stainless. Stainless steel is a metal not a paint.
Continued- US-A told me there is no return once it's installed, I asked them, how would I find out about the bad cleaning unless I installed it.
I also wanted to return it based on the lack of stainless steel tub. They said there was no returns on cosmetic issues.

I ordered a refrigerator, and my credit card was charged, on 7/28/15. The website claimed refrigerators would be delivered in 1 to 3 weeks. After 3 weeks, I received an e-mail saying the fridge had been shipped, and it would be another 7 to 10 business days before the delivery firm would contact me to arrange delivery. My 2 calls to the company were unsatisfactory. None of the other reputable internet companies I've dealt with charged me until the items were shipped. It's quite likely that I'll have to pay the credit card charge before I even receive the appliance.

I have over the past 12-18 months purchased multiple major appliances from US Appliance during a leisurely progressing home renovation project. Their prices are consistently very competitive. Prior transactions other than very slow delivery times in spite of posting charges to my credit card immediately upon placing the order and NOT upon actual shipping have been generally satisfactory. It was not until my must recent order that I came to understand that you truly see the real quality, real business practice of a company not when things are going right but only when they go wrong. I most recently purchased a Bosch electric kitchen range which arrived dented and damaged. The process of resolving this matter showed the true character of a company that is absolutely insensitive to the customers satisfaction, convenience and time. A very significant amount of my time was squandered in the process of resolving this matter which finally occurred only after my disputing the credit card charge with American Express and their involvement. Never again will I do business with US Appliance.

US Appliance claims on their webpage that large appliance orders will be received in between 1 and 3 weeks time. This is simply false. Our delivery is scheduled 31 days after the order was placed, and we don't know yet whether it will actually come by then. We were never notified of any delay and it was only through repeated phone calls that we were told anything. We only received the correct date that the order was even shipped from their store after the third phone call. The prices are reasonable, but the customer service is poor.

DO NOT PURCHASE FROM US APPLIANCE! This is the first time I have ever written one of these reviews about a company, but I feel so strongly about the poor service that came from this company that I had to write it. We purchased all of our new appliances (7 items total) from US Appliance because they were undoubtedly cheaper, but the lower cost isn't worth it! They take so long delivering items and they come damaged that it ends up costing the same as other companies when all is said and done. And you have to wait for literally months to have your items delivered in good condition! We ordered all of our appliances back in October and were promised they would be to us in 2-3 weeks and we still do not have 2 of our items --- 2 1/2 months later. 2 of the items (the most expensive ones) came damaged to us and the delivery company they use is horrendous! Please take my advice and DO NOT order from them. I hope if you do use them that you have better luck than we did, and if you do order expect huge delays and frustration. If they had a zero star rating, that's what I would give them."

DON'T buy from them. I ordered a washer and dryer and opened them shortly after they arrived and notified them there was damage to the dryer (scratches on one side and out of alignment as if it had been twisted). It happened to be trash day, so in the meantime I put the box at the curb. When I spoke with customer service they would not take it back, would not return my follow up email. You could tell by the questions their person asked were designed to find any reason not to accept a return the appliance.

I wish I had found all the negative reviews prior to ordering from thm. Shame on you US appliance! I will never order from them again...

I ordered two range hoods, one of them is a Kobe brand. At the time the site said they carried them and charged me money.

I didn't receive anything for over a week and then they sent me a note asking me to
Call them. It took me 3 days to finally get through the waiting and spoke to some one. I was told then they couldn't find me the Kobe hood. When I told them I wanted to cancel the order for both things, the operator said fine in a very rude way. They did send me a cancel notice in email but didn't refund my money until I asked PayPal to resolve dispute.

It's a very bad experience and won't use them again.