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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good so far. All four pieces came in decent condition and work well.
Thank you,
Jackie Courtney
Quick and easy
Great website and good prices
Good...overall satisfaction...delivered as promised.
The website is easy to navigate and the prices are amazing. Customer reviews were part of the decision making process. My experience working with Franco has been phenomenal; all of my questions and concerns were addressed. My after purchase service is proving to be just as good, as Lynn has been very helpful. I highly recommend US Appliance.
I could not find the same appliance package locally for the price. Most stores are too expensive.
I bought 4 appliances, a package deal, online. They arrived on times and none were damaged.
They are all working and look great in my kitchen. I love the new slate color.
QUICK
Good price - well designed web interface. The freight company was prompt and professional. Would recommend.
The delivery company left something to want, but happy with the products themselves and the pricing I paid. Delivery service could've been nicer instead of telling me to come downstairs and quickly dumping the appliances on my doorstep and whisking away.
Ordering and interaction with US-Appliance reps were easy and pleasant. The costs of the brand-name items (range/oven, fridge, and dish washer) were considerably below the market price.
The only concern so far is related to the delivery. We ordered at least 3 weeks before the required date, and the items were shipped almost instantly, but they were delivered 4 days after the required date. With no online updates from the transporting company, we made several calls to follow up. Since we missed the installation cycle with our contractor, we haven't installed them yet and will have to wait for couple of more weeks. I can't comment on the condition of the delivered items yet.
From the experience so far, I will consider buying from here in future, if I have considerable time for planning. Courteous and professional people & a great buy.
It was very easy
Please deliver this on either a Friday or Saturday.
The dishwasher had a different water connection but this was not US Appliance's fault it was just a newer design.
We love it and it works great and silently.
Regards
Clement
Good price, delivered on time. Some small forklift denting on bottom of box and range out of sight after installation. Have not used the range yet.
Good Product and price but delivery and shopping experience needs a lot of improvements, the shipping time isn't clear on website, i had to call and peg to get the tracking number for products and found it coming from another state (which wasn't clear on purchasing), i buy online all the time, other merchant's will give you a clear estimate day "even if it's going to be delivered after a lifetime they give estimate" and it should be automatic to add the tracking to my account on your website, in short "try buying form Walmart and eBay and do similar if you really care to improve", at this second i need appliances but i bought it from a local distributor "online" even though it's cheaper in your website, but i won't go through this again ever.
Easy site to find and compare items. Good selection of items from which to choose. Helpful customer service (Tammi).
Good experience
Site was easy to navigate and prices were cheaper than any other site I visited.
Easy and user friendly,informative web site.
From order to delivery takes over a month. Not worthwhile the wait.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members