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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Navigating the site was easy. Got the price in the shopping cart which was a good price so I purchased. It arrived quickly and in good shape.
Very easy to shop at U S Appliance. Saved money on purchase!
So far shopping was easy and when I called the company I was provided good information. Product delivered, great service from carrier and it took less time than expected. Only glitch was tracking. Someone from the carrier jumped the gun and put the product at the last point of transfer before final destination and didn't update it afterwards. Had to call to verify location enroute.
Some problems with the delivery service. But mostly a very good experience.
Thanks.
Super easy, great prices. The best price, free delivery, no tax. I will use US Appliance.com again.
Looked around for new appliances after the appliances in my last appliance suite started to fail. Tried local brick and mortar places first and then went online to check pricing. No price match and they all wanted something for the delivery as well. Overall a good experience and appliances look great.
I will let you know when I receive my product!
Ease of shopping and purchase
Quick and easy Great prices
Good so far
Would've liked to have prices automatically update in cart as they change
The automatic confirmation email that I received after I ordered was wrong. It stated that I would receive my appliances in 1-3 weeks. After checking back with them on my delivery time two weeks later, delivery time ended up being 4 1/2 weeks on my refrigerator. I was not told this but had to call and ask. Needless to say, if I had known this when checking out, I would've gotten it elsewhere.
Cost saving and easy.
Easy to navigate and the price was right.
I am happy with site and price but I will find out more after i install the oven
I would rather wait until I receive the iitems
The two refrigerators are just what I wanted. The delivery took place after a telepphone call from the carrier, and the items arrived undamaged. I would buy from your company again.
Ordering was smooth.
X
Website was easy to use
So far ok...however they did not give me a delivery estimate. The delivery times should be outlined.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members