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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I like that I could order this gas grill and not pay for taxes and shipping.
Great price / easy ordering
The price of the items did go up from yesterday to today when I was reviewing them, a little disappointed with that.
Your price was good. Better then local stores
Thank you, Dale
5-31-2016, the range arrived in good condition. Having used it now for several weeks its great, and yes I would consider buying from you should I need another appliance.
Once again thank you very much.
We were concerned about the price of 4 appliances that would all match. We were thrilled when we found yoursite.
Online ordering was easy. I just received the washing machine and have already used it a few times. The machine came in good condition. Price is excellent. I definitely recommend US-Appliance.com with any appliances purchase.
Good prices. Easy checkout.
Great. Phone calls were answered quickly. Shipping times and details were nebulous at times, but I think that is the nature of freight shipping. Products were in excellent condition. For the money saved, the delivery time was well worth the wait.
I bought from US Appliance when I renovated a kitchen 10 years ago. Now I'm in a new house and renovating again and I thought of them right away.
Nice web site. Easy to order. Good price, even a $50 discount.
Upon delivery I noticed a minor cosmetic defect and it was taken care of immediately to the satisfaction of all involved. I would order from US Appliance again. Thanks
2nd purchase and has been very easy both times.
Fast efficient web site; information readily available.
Repeat customer and satisfied
Very friendly customer service and outstanding foloow-up on order and shiping
I have shopped here several times. Have been satisfied with each purchase.
First, I have been a loyal customer for years - until now. Obviously something has changed. I bought a dishwasher ($900) that looked fine when delivered but the stacked something on it or dropped it causing the tub to be out of shape allowing water to leak. After running through hoops (pictures, repair man, etc) they said it was clearly damaged and shouldn't have been installed and it is my problem. Don't buy from these crooks.
Best overall selection of brands and models. Prices are excellent. Cant be beat...I tried!
Shipping was fast, lift gate service and everything was in excellent condition
Easy website, easy order
So for so good
Good - so far
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members