UrthBoxReviews 85

I ordered 3 months of the Keto box. I wish I had started with one. More than half the items in the box are not Keto or low carb friendly so I couldn't even eat them. Waste of money. When I emailed Urthbox to cancel I explained that many items in their the Keto box were not low carb they did not respond to that and just canceled my subscription.

I ordered the $80ish gift certificate for my parent. The urthbox website sent her the gift certificate code to use, but then still charged her- she had to put her credit card info in in order to proceed (why she put her credit card info in, I don't know lol). So not only did they get my money but they got hers as well. This is one big scam. You can not contact anyone from the site. DO NOT buy from urthbox.
We plan to refute the charges on our cards.

I had urthbox for a quite some time before I realized it was kind of just dog water. 1/2 the items were always either not useful or not good. The rest were usually just ok with the rare gem every few boxes. I tried another sub box and the difference was so staggering I immediately tried to cancel, which didnt work. There's no way to do it on their website, which is definitely intentional. I tried to submit a ticket asking to cancel but got nothing back. Next payment cycle I got charged and emailed customer support. Not only did they have no record of the ticket, they claimed it was impossible to even partially refund me, which I don't believe. How can it be that hard to NOT send a box or two with a month of warning?

If anyone is open to testifying about their experience, please reach out to me. I am building a case against this company. Attached is a receipt that I never received until I asked for them earlier this week. (There are more). Also, the products were not delivered to my doorstep, they were delivered to a parcel locker and I never received tracking info or a receipt so I had no idea of knowing where my product was or that it even exists. They are unwilling to cooperate and give very thin excuses. Their strategy is to make the refund process take too much time and feel impossible so that you give up. But the fact is I am now out hundreds of dollars and never received the product once. A judge needs to get involved. I appreciate anyone stepping up to get involved and help.

Everytime a box comes, it always has some of the same products as previously sent. Only 20% of the items in the box are good, some taste horrible. I also received 2 hand sanitizers in the box which spilled all over the box! I thought they only send you food product samples. I have expressed this to Eric (at customer service), but they will not refund my order for the remaining of my subscription upon cancelling the service. Needless to say, I will not be subscribing to their service again :(

Don't even think of ordering anything from this company. They are 100% scammers. I ordered my box that someone gifted to me in November. It is now almost April. They have an excuse for everything. Such BS. STAY AWAY! And check your credit card statement - have your credit card cancel any payments to them.

It seems like "Eric" is everyone's customer support person. So assuming he actually doesn't exist and is being fueled by a bunch of thieves behind the scenes at this company. Despicable... STAY AWAY!

These boxes are expensive for what you get and the customer service is terrible. I was unsatisfied with a box I received and the customer service was horrible. All they would do for me was "allow" me not to pay for and receive 3 out of the 6 boxes I had left in my subscription. I still need to pay for 3 more. I didn't get any compensation for the product I was unsatisfied with. They automatically re-subscribe you without warning and then will not, under any circumstances, offer a refund or get out of a subscription you didn't mean to sign-up for (or rather that you forgot to cancel). It's shady business practices and this company should be avoided.
Also, the products they give you just aren't great. In my most recent box almost all the products were repeats. I got two 5 Hour Energy shots (not really a vegan snack...) and caffeinated mints (again, not a vegan snack). Last year I received Ginger Chews so many times in a row I think I have 5 bags sitting in my pantry- more ginger chews than I will probably ever consume. I paid around $30 for the box and there's about $5 worth of product I'll actually consume.

I intended to order a snack box for my granddaughter at camp one time only and discovered I was being billed monthly for a repeating order! To make it automatically repeating without me expressing requesting that or clearly offering an opt- out is a scam

They sneakily auto subscribe you and send an email subscription notice AFTER they charge you only to tell you that you need to cancel BEFORE they sent the email and there is no cancel button on the account settings. They care more about scamming people out the money than getting real customers, notice they have an F from the Better Business Bureau. Also, THE PRODUCTS SUCK and went into the garbage can every time!

A good idea in theory, but not in practice. I ordered the gluten free box subscription, and half the items were labeled "processed in a facility that also processes wheat, etc." That is NOT gluten-free! After going round and round with them, I was finally able to cancel my subscription. When I outed them on social media, named their owner (Behnam Behrouzi) and mentioned his other failed businesses and general lack of ethics, they flat out THREATENED ME.

If you've waited until after 24 hours to cancel your order, like most people after a month of waiting for their FIRST box to arrive, then you're stuck with the full subscription which you paid for. It costs $600 to order the cheapest version, 12 months with the most amount of treats, but if you want to cancel after 24 hours of ordering, you can't. You're better off canceling through your bank than through the company.

Ordered a 3 month package as a gift for someone but they received 9 months worth. Deceptive practice of automatic renewal. They claim transparency of this practice but it is inherently deceptive.

I received a gift card for my bday. The balance was twelve dollars. This company charged me 101.97 before I received my last box. I was then told I need to cancel the subscription before the 1st of the month. Technically it was the first of the month as I contacted them on 7/1/21 and the new subscription did not start. Do not order from them! 7/2/21: I received an email from customer service today stating that I can get a partial refund back.

I received a 6 month subscription as a gift and a few red flags went up when I went to "cash it in" because on the site you are forced to also give your credit card info. I didn't want to but it wouldn't allow me to use the pre-paid gift card if I didn't. Once the 6-month gift expired I was still receiving boxes and didn't know why - UNTIL I looked back at my credit card statements and found that the company, WITHOUT MY PERMISSION, went ahead and charged me $161.94 for ANOTHER 6 months of snacks. I'm trying to get a full refund and may never see all of it (they've offered a partial refund) but I can at least warn others. This company is not worth it and they are taking advantage of people. They have lots of complaints on them and the San Francisco branch has an F rating from the BBB.

I had placed a 3 month subscription. The first box was heavily delayed by over two weeks, only shipping AFTER I contacted customer service as to the whereabouts of the box. The other two boxes that were supposed to come the past two months never came. I have contacted customer service requesting a full refund. Do NOT waste your money!

Do not expect to be helped with payment/subscription issues from support. Honestly would avoid at all costs.

The boxes are always late. The snacks are tiny and most expire within a couple of months. I received some that expired within 10 days of receiving them. Some snacks didn't have expiration dates and smelled moldy. One month they sent nasal spray- is that a snack? No. Also the customer service is awful.

So, I got one each for my son and daughter in law for Christmas this year. Ordered in November and accidentally did a gift card on one. It took forever to get the order to go through. My son received his gift January 2nd. My daughter in law February 1st as I had to redeem the gift card in December. In communicating with them everything is a "can response". I asked for tracking numbers on shipments which I never got in January.
The boxes are filled with interesting snacks and my kids like what they have received thus far but it sure would be nice to know when they are coming.

Purchased my original "subscription" in October as a birthday present for my sister (birthday is November 9). By December it had not arrived and so I emailed to inquire about the tracking information. Was told I did not buy a subscription, but instead bought a "gift certificate". Had to use said "certificate" and pay extra for shipping. Did that in December. Was then told shipments ship on the 15th of every month. But that mine would be shipped in january. January 25th rolls around and still nothing so I emailed again asking for tracking info. Was told then that this shipment is going to ship next week. I am so fed up I asked for a cancellation and refund. Was told no because I have to cancel within 24 hours. Asked for them to change the subscription from 6 months to 1. They said they can't because I used a gift certificate (which I was forced to buy and use instead of just purchasing a subscription). Complete and utter scam. Probably won't receive any boxes. Buyer beware!