UrthBoxReviews 85

Received my first box today. Opened it up and I told my husband that this was the snack box I told him about. It's all "gluten free" products. So he dug in and grabbed a cookie. He bit right into it all excited because he was just recently diagnosed with celiac disease and still trying to figure out what he can and can't eat. A Lenny and Larry's snickerdoodle cookie seemed like a great option. I looked at the wrapper and noticed that there was no "gluten free" statement so I looked at the ingredients and the first thing listed was wheat flour. It even listen "wheat" as an allergen. WTH? I told him right away but he had already eaten a few bites. Now he has a flare up. I know we should have never trusted this but if I order a "gluten free" box I don't think the first thing we grab is full of gluten. So not happy about this.

Purchased a subscription for my daughter who has celiac disease for Christmas. Annoying they make the recipient provide a credit card even when redeeming a gift. The worst though is sending her a gluten free box containing wheat in 2 products. Then arguing about it when brought to their attention. Avoid this company at all costs!

Was really excited to get this as a gift, until I got the first box. There were multiple expired items and some expire in a couple of weeks.
On top of that half the box was candy with no nutritional value. One "snack" was a box of bouillon cubes and another two were sprinkles for ice cream. Someone needs to define the word snack to this company. Canceling the subscription immediately!

This website is a scam. Theres only 1 person that runs it and they autorenew your subscription without telling you and force you into a 1 year contract. They make up a lot of excuses for their bad business pratices. Take a look and decide for yourself.

https://www.bbb.org/us/ca/san-francisco/profile/internet-service/urthbox-1116-*******

https://www.ftc.gov/legal-library/browse/cases-proceedings/172-3028-urthbox-inc-matter

Dont make the same mistake I did of giving your credit card details to this money thieving company.

I used a gift card for a 3-month subscription. I was then charged for another 3-month subscription as they required my credit card to use the gift card. Lizel in customer service refused to refund me. Even though, per Lizel in customer service, there were options to cancel, I was not aware. The checkout site interface is not user friendly. I couldn't even use my original gift card without contacting customer support. Also, the snacks were repetitive (applesauce in multiple boxes), were things I could easily pick up at the grocery store, and/or were super boring (roasted pecans, applesauce).

Would give 0 stars if possible. The gluten free states 100% gluten free, but that's actually not the case. I have received products that actually say "may contain wheat, or gluten" on the package. That's not 100% gf y'all.

With groceries sky rocketing, its great value for money for healthy snacks. Even their customer support is very responsive. Delivery could be faster.

I ordered on December 9th for my son who is in the army and is a vegan, I thought it would be a nice Christmas present and as it is hard to find vegan snacks, I was excited as was he. The first box didn't arrive until the end of February, and it came to my address. Two of the snacks were tiny bags of unpopped popcorn kernals?! What should I do with this, spend 50.00 on a popcorn machine. I emailed them, and they said they corrected the address. They didn't, I received the second lame box as well (snacks are not the ones reflected on their website.) also came to me, despite the address correction. Customer service Eric needed proof that I did request an address change, and I forwarded him my email exchange with him confirming this. Much to my disappointment I was charged for a renewal, given my son didn'[t receive any boxes, I vigouously fought this. Unscrupulous practices. My son received a box 4 months after I ordered it, and was so disappointed. Others in his squadron receive huge care packages from home, and he received a phone size case worth of inedible snacks. To make matters worse, I notice the next package is being shipped once again to the wrong address. I just want my money back, my son said to donate to Wounded warriors and forget snacks. This is a terrible company