Returned two items I had bought online via the Urban Outfitters using Collect Plus. DO NOT RETURN ANYTHING TO URBAN OUTFITTERS BY POST. I sent back two items IN THE SAME PACKAGE but they only claim to have received one. When I complained they emailed me back a scan of a hand-written note which (I supposedly wrote) and which only states one item is being returned. The hand-written note is not in my hand-writing. Which means someone at UO is stealing clothing coming through via postal returns and then falsifying returns notes. BEWARE BEWARE BEWARE BEWARE

Never again will I order from this establishment, the customer service is beyond appalling. I still haven't received my package that was meant to arrive over two weeks ago. Previously I complained in relation to the late arrival of my order and was actually provided with a 15% refund, at this stage the package wasn't too late so I didn't mind waiting. Now that the package is beyond late I once again complain but yet to my surprise receive an email stating the issue has been solved! 'Solved' what about my $300 I spent, which I cannot even receive a refund for? Forgot to mention the tracking is not useful either it has been stuck for a week.

DO NOT SHOP ONLINE!

NEVER ORDER ONLINE! I ordered once before and was told my item was on back order cool I'll wait, weeks later nothing! I come to find out they were never getting the item back in stock! I tried stupidly once again to order online, I found the shirt I wanted in a store hours after I placed my order online. I contact UO asked if I could cancel my order. I was told my order was to far along to be cancelled. I checked my order status the next day to see if it shipped and NO I see "back ordered"! I called right away and was told there was an error in the system and my item was not in stock and they would not be restocking the item! I ask the rep to check if any store may still have it, but no of course he couldn't because "their system was down"! Urban Outfitter needs to get a new "system" and their $#*! together! Do not order online! Always check in stores first and drive! Do not take a chance ordering on their crappy site!

DO NOT ORDER ONLINE. I ordered a pair of shoes from urban with my visa gift card, and gift card to urban outfitters that i had gotten for christmas. I then received an email telling me that the order could not be confirmed because my credit card holder had not confirmed the purchase. So i called urban outfitters customer service, and I was on hold for atleast 45 minutes. And then finally when i got helped, the woman was trying to be helpful but just didn't know how to work the system. She proceeded to tell me that my purchase had been fully refunded, but in reality she had only taken off 30$ and had canceled my purchase. So i ended up paying 30$ for nothing. Thanks urban outfitters ((((((((((:

HORRIBLE STORE AND CORPORATION, HIGHLY RECOMMEND NOT SHOPPING ONLINE! I CALLED MORE THAN 3 TIMES, EMAILED, AND ONLINE CHATTED AND STILL NO PACKAGE WAS RECEIVED. NOW A MONTH AND A HALF LATER THEY ARE NOW TELLING ME I NEVER CALLED AND THERES NOTHING THEY CAN DO ABOUT IT. SO I LOST OVER $350 ON A PURCHASE THAT NEVER ARRIVED AND AFTER TRYING TO CONTACT IN EVERY WAY POSSIBLE STILL NOTHING AND NO HELP.

HORRIBLE CUSTOMER SERVICE, THIS IS COMING FROM SOMEONE WHO USE TO BE A MANAGER AT A RETAIL STORE.

I RECEIVED ONLY 3 ITEMS OUT OF 18 ITEMS FROM AN OVER PRICED STORE SOMEONE TOLD ME TO TRY AFTER ENTERING THE STORE IN PERSON.

STAY AWAY, SAVE MONEY, GO TO PIER ONE OR FOREVER 21 SAME QUALITY LOWER PRICES.

This company authorized payments for two online transactions on my card but cancelled them without reason. I called everyday for 3 days, spoke to 2 departments to be told by everyone a "coordinator" would contact me to get to the bottom of the cancellations. A week later, I still haven't been contacted and the money still has not been refunded. This company is great about taking your money for sales but horrible with customer service and escalations. During my call the rep told me "unfortunately there is no one to help you at this time." I'm still trying to remove a hold for $600 from my card. I wouldn't suggest using this site at all. If you can't get to one of their locations, do not spend your money with this company.

One of my favorite! The only bad thing is it's not like ASOS which has free worldwide shipping and all their shoes size starts from US6, I'm a US5, so can't buy any.

Sometimes they have bloopers, like once they send me the wrong color, but they refunded me pretty fast and cover my shipping back to them. So I have no issue with that. And the recent order I received, there's a big hole in the jacket and the jacket didn't look the same as on the website. Once again they refunded me pretty fast and ask me to throw away that jacket, don't bother to send them back. I also have a few items that I bought for my sis, it's too big for her as she's too petite. So I just shipped it back, as what I know UO doesn't have free return shipping unless it's their fault like sending wrong item. Hence I have to pay SGD$21 for the shipping to return the items, which I guess another downside.

But overall I love UO. Love their style and pretty good quality for certain brands!

I placed an order for the rainbow rag rug online, and they sent me the wrong item. I paid $10 in shipping and waited for over a week for my item; therefore, I was highly disappointed when I unwrapped the package to find that they sent me the wrong thing. Instead of a brightly colored 2 x 3 rug, I received a dull tiny rug that looked like a place mat, which looked nothing like the picture online and didn't match the size. The customer service I received was terrible. They never acknowledged the fact that they sent me the wrong item, but they offered a free return. Two weeks later I receive an e-mail telling me that they refunded the items from my order to my original pay method instead of exchanging them as I requested. The only choice I have is to wait three days for the money to go back into my account, place the order all over again and wish for the best, or to take the money refund minus the high shipping price I originally paid. I will never do service with Urban Outfitters again, since they obviously don't care about good customer service.

I was pissed when I had ordered a pair of shoes from Urbanoutfitters.com that was clearly advertised as an ONLINE ONLY SPECIAL... which means that particular shoe style wasn't available anywhere in the stores... only to stumble upon the SAME style at my local downtown Urban Outfitters store! Not only that, the ones in the store were 1/3 of the price I had paid for them online. False advertising much?!?! After that bad experience, it left a sour taste in my mouth and now I'm wary of their so-called 'online only' specials. Hmmmm.

UPDATE: But since that time, I've placed over 30 orders with them and things have gone smoothly without a hitch. So, UO has redeemed themselves in my eyes. Keep up the great work, UO! :)

Great store. They don't have such a great options as Nastygal or ASOS for example, but still lots of good items.

I'm a client since 05/25/2012 and I've had 12 orders in this period.

Once they sent me an item in a wrong color (a pair of glasses). I emailed them about and they quickly solved the problem giving me a full refund with no need to return the item because its value was under $50.00.

Problems happen but me, personally think the most important is the behavior of the store under a problem. So we can see the real store.

Their clothes are top quality, yet it was incredibly hard to place one of my order. All I wanted to order was a pair of riding boots and I cannot even explain what the site put me through to order those shoes. I had to sign in, then out, then in, then into another account (at one point they asked me to create a new account), and by the end of this the quantity of the boots mysteriously changed to 7. I still love the site though, just because of their clothes.