Here is an email I sent to urban outfitters today after having yet another item I ordered online cancelled, I would like to share it:

To whom might pay attention,

I'm so annoyed! I have had no response to this email and I just received a template email saying your order has been cancelled, with no explanation as to why only the generic response of head to our website for possible reasons as to why we've cancelled your order! The fact that this email then asks you to head back to your badly run website to shop some more is frankly audacious.

While I understand a T shirt dress is not the end of the world, I'm fed up of these huge clothing companies offering services they are just not capable of providing. I ordered my items on Friday, I dread to think what percentage of purchases Monday's sale customers received.

It's most frustrating as this particular T shirt dress was the reason I started shopping and the item I was looking forward to receiving the most, but I am more annoyed at myself for getting sucked in by the false advertising Urban Outfitters have been broadcasting across the Internet. It almost seems like a scam, come and purchase these 'sale items' yet only receive the full price items you've added to your basket!

It's not the first time I've experienced poor service from Urban online and it's not the first time a large clothing company has treated its customers like they should be privileged to even receive one of the items they've been offered!

I will be writing up this complaint in as many public forums as possible

Fed up of exchanging hard earned cash for poor service and disappointment!

No Thanks
Billie

Seriously couldn't have asked for a more aggravating order. The normal delivery is about 6-10 days I think, which is a lot more than a lot of other similar stores I shop & order from. Every time I check the delivery date on the tracking number it says a different date. The one time they even sent me a delivery message about the order being misplaced. TOTTALLY unprofessional and way too long of a wait. Should have been here over a week ago(after the maximum 10 day shipping statement) I understand things happen here and there but when they constantly get bad reviews you think they would fix themselves up. I would NOT recommend ordering online. For all the money you spend you would think this wouldn't be a problem.

I ordered three items and I haven't receive it for more than two weeks. And when I call them they said the order was canceled. They were explaining that it was out of stock but I have not gotten any notice from them no email no phone call I just wasted my two weeks for waiting. Terrible shipping..

I went in to inquire about a price adjustment on a sweater I purchased 15 days before, that was now on sale for a quarter of the original price. The 2 scraggly looking gentlemen working at the front of the store said you only have 14 days and it's the 15th now so sorry. I explained that I had been out of town for work for the last week and would have came back sooner if there would have been a store less than a fee hours away, but they just looked at me blankly. I will happily be returning the $100 online purchase I just made when it arrives and will shop somewhere with some type of customer service. Maybe if they checked my purchase history and see that I've spent over $500 with their company in just the last month alone they would rethink their decision.

Pretty disappointed with this company so far. I ordered a 60$ dress online that, in the pictures, looked like a great grunge distressed denim. The description said it was soft and stretchy and comfortable, which was awesome! I just had surgery and I needed something like that. When it arrived, it was less "90's grunge" and more "could have gotten the same thing at Wal-Mart for 10$. M bad. I still liked the dress so I kept it.

Secondly, I ordered a watch for my boyfriend's birthday. The watch was one back order, but only by three days, so I figured I'd be safe. On the website, the picture of the watch displayed a beautiful dark grey-tan leather strap. When I checked out, I noticed in the product detail that it said Face: Silver Strap: Black. I emailed customer service immediately and wanted to make absolutely sure that I was not going to receive the tan strap, not the black one. The customer service rep (only a day and a half later) told me that it was just labelled black, but I'd actually get the tan. Lo and behold, two and a half weeks later it (barely) arrived in time. I paid an extra 4$ to have it "giftwrapped". This actually meant that it came in an awful plain red box that was haphazardly taped on one side. It looked terrible, so I removed it. Out of curiosity, I checked the watch to make sure I was content with giving it to him, and thankfully I did. The strap was, of course black. Three days until his birthday and now I have the wrong watch, after being ABSOLUTELY ASSURED that it wouldn't be.

Will never order from this company again.

We ordered the Factory Rolling Bookcase for $298.00. As we unpacked it, two pieces fell out that should have been soldered on, but since the shelves are attached with screws, it didn't seem to be an issue. I rolled the shelves away from the wall the other day and one of the wheels fell off, at the soldered joint. No way to fix it.

Trying to buy something Already 2nd day, but no success, simply delivery address is not updated, continuously getting error "Unable to update delivery Address/Method". Tried to send e-mails to support -> no answers, tried to call, always getting redirected a lady from US site who doesn't know anything about problems of UK site, and UK customer support is always busy, called already 3 times.
Tried all possible scenarios, created new accounts and etc., nothing works, PayPal checkout is also not available.
Tried to change passwords, here is another issue I got, it turned out to be that changing password on this site also doesn't work, temporary password continuously was not accepted.
I used to shop online with UrbanOutfitters was fine always, but now it simply sucks by all possible parameters, web site has numerous bugs, customer service simply doesn't work, and overall just simply cannot buy anything anymore. So do not get excited if you see any item on sale or something you really like, you probably will not be able to buy it at all :)

I only am reading these reviews now because I had a problem with this company. And it's the same problem as everyone else! The worst customer service EVER! I ordered a hat online and they sent me the wrong hat. I called and they said they would be sure to send the right hat. Still wrong hat. I called again and they made some excuse about the tags being switched and they were trying to figure it out and would call me back, which they never did. I spend 1 hour total trying to get the right hat.

When I was returning to the store, the salesgirl showed me the store info online which stated the hat was out of stock, but restocking at a certain date. Same time, she showed me that the hat is available online. She said that when they run out of an item, they just send a similar item and hope you like it and are too lazy to return it. So you never know if you are going to get the right item, because to the consumer, it appears to be in stock. This store has customer service worst than PacSun - I didn't think it would be possible, but this is the worst customer service!

I love urban outfitters. It is one of my favorite places to shop at online. Sign up for the newsletter and they will send you coupons, like 40% off sale and free shipping over $50. Sometimes some of the things are poorly made, but returns are easy. If you accidentally order something, call them, and they will manually cancel it for you. They are so nice. I was. 20 cents away from free shipping and the lady over the phone said she will just override the system. Urban is awesome.

My missus bought me a shirt from their website as a gift for Easter, it was like a black shirt with grey quater length sleeves. My missus hadn't realised that the shirt I got Easter Day, was not the right shirt at all. I thought to myself this isn't a big issue, this can be easily resolved. Boy was I wrong! I emailed them that very day, and I do admit they were very quick to respond and a guy told me I had to return the incorrect order within seven days and he had also told me I have to wait 72 hrs, for them to check their stock. I've literally waited for a week now. I did email them again and this time I got a reply stating 'I'll raise this issue with our warehouse team'
And I still have not heard from them, until yesterday. I recieved an emailing stating I returned a shirt that I have no possession of. What the hell! So they are sending me a shirt that I did not order and they gave me a partial refund of £3.99

Overall, the online team are lazy, and they are not doing their jobs correctly. Best off going in to the shop.

While I do like the stores and their clothes, I'll never buy form their online site again. I live in Mexico, where there are no UO stores, so getting international shipping is great. I decided to order a couple of things, which included an Urban Renewal blazer that was on sale. I got a cheaper, horrible Liz Claiborne version which looked stolen from my grandfather's closet. I am very dissappointed; shipping this back will be hell, and I don't want to pay more shipping for nothing.

Customer service and online ordering experience is APPALLING.
Absolutely horrible. It doesn't get worse than this.
I ordered a white resin deer head and print from them. A total of just over a hundred dollars. The deer head arrived shattered. I called customer service within a few minutes of receiving the damaged item and she told me to return it and then they would issue a replacement. I asked about the print while on the phone and she told me that it was back ordered but would be on it's way shortly. Monday morning I found an email in my inbox letting me know that they'd cancelled the print portion of my order. Just cancelled it. No reason why. Why was the order allowed to go through? Why was there nothing on the site that said it was back ordered? TERRIBLE. STAY AWAY.

Do not order online from Urban Outfitters. Their service is appalling. Not only did they send me the wrong item, they told me the item I had ordered was unavailable for international orders (in that case, why did my order go through in the first place...). They then asked me to ship the wrong item back. I did so, and I was told I would be fully reimbursed with the shipping money. They did not reimburse me a month after I have emailed them the receipt until I had politely reminded them. Then they reimbursed part of the shipping money, and informed me that the other part of the money would come back to me in the form of an e-gift card. I told them I did not want an e-gift card, that I just wanted my money back, and I was tired of this whole situation that had been going on for over a month (I just wanted a pair of jeans jesus). I was baffled when I checked my email again and saw that they had already sent out the e-gift card... they DID NOT inform me at any point that part of my shipping money would be given back in this form, or I would have said something. I have been turned off from shopping at Urban Outfitters online ever again, and I don't know what I'm going to do with a gift card under ten dollars...

I always have an awesome experience ordering online from Urban outfitters! They do have a lot of pricey things on their website, which is why I tend to gravitate more towards their sale category, but it's not hard to find decently priced clothing! I've ordered from their website about six times in the last few years and I've only ever been charged at the door once! It was only about 10 bucks, but this is really great because I live in Canada, and you never know if you'll be hit by those awful charges at the door due to customs. All in all, Urban Outfitters is a great company, I love their clothing and I would definitely recommend them to anyone!

DO NOT ORDER ONLINE. I ordered items online and they charged my credit card. However, when I checked my urban account for transactions they did not show up. I also typed in my zip code and order number and the order did not show up. I emailed them, but they did not respond. A day later I used live chat to complain, and they told me that the order never got sent to the warehouse. Lastly, now the items I want are sold out so I can't even order them. I don't understand why I received an order number and receipt and my credit card got charged, but my order just didn't go through the warehouse. All the person I was talking to said was "I'm sorry." Sorry doesn't fix it.