I bought a fujifilm instax mini 8 in a UO store and paid 105. The film I bought cost 30. When I came home and looked online to order extra film I saw that the prices for a camera are usually around 60-70. The film is around 20-25. The fact that I paid 105 instead of 60 makes me feel betrayed. I work hard for my money and I'd rather not spend it on unnecassery things. This is the first and last time I buy something in Urban Outfitters.

I found urban outfitters customer service horrible. They did not help with one thing, and had so much attitude when talking to me. I ordered something online to pick up in store, it said it will not charge my card until pick up and it charged my card for that order twice. 5 days later after two phone calls with them they will not cancel the second charge and says for me to wait and on August 14th it will be canceled, I called a day after the 14th cause it was still there and they wouldn't cancel it and said to wait another day. I have a debit card so now I'm just in lose of 70 dollars that they took when right away they should cancel the second order and give me my money back, I can't wait days to have my money back it's a debit card and I need that money. So rude.

Don't order from UO website. I've got some issues about the shipping and was the first time I didn't get any help. I'm shopping online very often and it happened some isuees but normally everybody are trying to help. Witn UO you have to wait few days for an answear and the people working there are rude, incompetence and just don't want to help you! I loose a money and the jacket I bought because they mistake my adress! Was the first and the last time I use UO website!

If you are going to order something through urban outfitters, I recommend that you call to place your order and insist that you will only order if they ship through UPS. They use Lasership, which is absolutely horrible. They have had my package since July 22 and it's Aug. 3rd and I have yet to receive. Urban Outfitters were nice enough to reship a new order at a discounted price and overnight it through UPS-BUT they made the same stupid mistake of shipping it out without my apartment # which caused the problem in the first place. Needless to say UPS was unable to deliver and 3 weeks later, I still DO NOT have my item! Superfrustrating!

Second time in 2016 I ordered something that never shipped... two weeks after wondering what in the heck was going on, I wasted a lot of time dealing with their so-called customer service who informed me that the item had sold out. Sold out?! But I was able to purchase it and got a tracking number for it. And then I was expected to be the proactive one to call them... I was crazy to think they would actually contact me! Oh, and the first time the item "sold out", it was back online a few weeks later. Note to COO: Please invest in an enterprise ERP system so that you know what you have in stock and can do real-time order fulfillment like most online retailers.

Appalling to find out this libtard company is selling Anti-Trump And Pro-Hillary Swag. It is time to boycott Urban Outfitter! What's good for the goose is good for the gander.

I ordered a pair of jeans from them, they arrived in the mail much later then they said they would. Turns out they didn't fit right, so I returned them and requested to get a pair of shorts instead that were the same exact price as the jeans, this was 7 months ago, and I still haven't received my shorts or money back after emailing and calling this bullsh*t company hundreds of times. Overall terrible service, they just lost yet another customer.

I have ordered from urban outfitters multiple times, and have never had a problem with them, (besides clothing being a bit small for sizing) so I alwaus have ordered a size bigger, I ordered 3 pairs of shorts in a size 30 (being the size bigger because always have a problem) all shorts were under the same sizing chart and everything and when I received them they were all different sizes, they all said 30 however the one pair I could fit both my legs in one leg hole, one was too tight and the other fit fine, I am angry because I spent over 150 for one pair to fit when I took the time to make sure I got the right size! The pair that fit also ended up ripping down the side when I put them on and now I'm paying an extra 30$ to get them fixed because they are very cute! Overall not happy with the sizing and I believe it should be redone so that this doesn't happen, I've considered sending them back but I've only heard bad things about the shipping and and refunds and exchanges... I mean that's my own fault but there goes 150 down the drain!

This Company has the WORST CUSTOMER SERVICE EVER! I ordered three items that took forever to even ship out. Snail speed shipping. When I finally received the items they were cheaply made, overpriced and fit incorrectly, I returned the items in the packaging provided with tags intact. It is now over a month since order was placed, verified returned (by phone after a loooooonnnngggg wait time because tracking information is useless) and still no refund. So completely disappointed. :( I would give no stars if the site let me.

I received the confirmation email saying that no item will be charged until it has been shipped. But my bank account says otherwise. Right after ordering, a transaction by Urban Outfitters appeared in my account. Then, not even a minute after receiving the confirmation email and being charged for the entire order, I received another email saying that my order has been cancelled (no reason was stated). Here I am after sending them at least 10 emails without any response and feeling like I just lost 110$ CAD!

Plus, last year I remember ordering from them and receiving the wrong shirt and one item I paid for was missing for the package!

I ordered a rug from UO. When it arrived it had dark coffee-looking stains all over it, dust, and was faded in random spots. It was absolutely disgusting. I called to return it and get my money back and UO put me through a wild goose chase. They told me I had to repackage it myself (the rug arrived in a flimsy plastic bag that already had tears in it which I had to re-tape), and that UPS would contact me to pick it up and I had only 30 days to get it back to them or they'd recharge me. UPS never called me, and after 4 days I called UO and they said there was no information about my return in their system... great. I gave them my information AGAIN and they told me again UPS would be in contact. Your help desk is either full of lazy liars or plain idiots. I received an email from UO, "Kindly repackage your return using the original packaging. Please ensure the original invoice is included when repackaging your return item. UPS will then attempt to pick up your return item within the next 24-48 business hours. They will not attempt to contact you in advance." So now my item is currently sitting on my front stoop for possibly two days, and "Please note that we are not responsible for lost or stolen packages." Your return policy is a miserable ordeal, and your company sold me a dirty, used product. Thanks for not caring about the customer at all.

I have fallen in love with this store and have ordered from them an endless amount of times, every time the order has no problem with payment, shipping, or nothing of the kind. Each object is delivered perfectly and I will continue to order from them. Sometimes the clothing gets a little ripped or gets holes very easily but I honestly don't care because I just sew them back up and they look perfect and I have not yet found a website with clothing as pretty as Urban's. I completely recommend the website and store to anyone!