DO NOT ORDER IF YOU ARE FROM NEW ZEALAND

I ordered from this website on TWO SEPERATE occasions, totalling $150NZD, as I found things I wanted on different dates. I suddenly got an email from DAIPOST saying that I needed to pay $172.05NZD for customs which is absolute bull$#*!, because they decided they would be sneaky $#*!s and combine my packages (one of them was under $60NZD) because anything over $60NZD has customs, fees etc. i was paying more for customs than the items i ordered, and if i wanted to return the packages, i would have to pay $127.94NZD. This is all because of the company-DAIPOST urban outfitter uses and I think this is complete fraud.
Other sites like ASOS and forever21, nastygal do not have any customs costs and ive ordered things over $200NZD. ItS NASTY DON"T ORDER FROM HERE UNLESS YOU WANT TO PAY MORE FOR CUSTOMS, GO TO ASOS INSTEAD OR GO TO A STORE LMFAO

I ordered a product from Urban outfitters online and it was "lost in shipping." I tried emailing them but was told they couldn't find my order. I called and was told they were sorry and they would expedite the shipping. I called back a few days later and no one knew about that. I called several days later and got the same response. I still haven't gotten the item i ordered from them and no one will promise to ship it! They took my money, so this really borderlines on fraud. I will obviously never buy anything from them again.

This company is a joke. I ordered in Australia and the price came up as 87.00 Australian dollars on the bill though 119.00 was taken out of my account. 8 emailed 9 emails asking for the items not to be shipped and a refund, and asking for a reason to the different amount coming out of my account. I didn't received any responses until I used messages and got the rudest and most unhelpful response. "was oh it's the currency exchange hope you enjoy your items."
After waiting a day at a time for a response they said it was to late and I was getting my items. I still haven't received them 18 days from ordering! Even though it's clearly states 14 days after ordered. No one will respond to my emails or my messages. They wouldn't even give me a refund when the bank contacted them. They have the worst customer service and are a $#*! business! Never had a worse my experience ever. DO NOT SHOP

On December 17,2016 I ordered a Stila lip kit that was guaranteed delivery by December 23. Not only did the item not arrive on time, my call to their customer service department told me on December 21 that it was on back order but would be shipped 2nd Day Air, my email response regarding the same item stated it would be mailed from one of their stores and may take 10 business days from order date to arrive. It's December 26 and I just received a cancellation email stating the item is no longer available. NEVER SHOP AT UO! They are so unprofessional and tell you what you want to hear to get you off of the phone/email only to disappoint. Thanks for wasting my time and not allowing my daughter to get an item that I could have bought elsewhere but is now unavailable everywhere! Never will I shop at UO again.

Recommend buying items online from a different retailer. If you see something you like on this site do a search on google and order elsewhere. They shipped me the wrong snow boots. I even paid for 2-day shipping. When I called they told me that they can't send me the correct pair until they do a 72-hour investigation on why they sent me the wrong pair. Is that not the dumbest thing you've ever heard? They are in the wrong and yet they are delaying my shipment further as if to punish me? I asked if the order I had placed was in stock and the lady on the phone said yes. I asked them why can you not send me the item I ordered and paid for? I paid for rush shipping for a reason... all I get is an apology and that they can not do anything about it.

Customer Service is terrible and practices need to be revisited and reevaluated here. This is not the kind of place you can order online from. Either go in store and buy your items or don't buy from this place at all.

I ordered a top from urban outfitters and they took out my money twice. When I emailed the customer service they didn't understand the issue. I kept explaining how I was charged twice and even sent the transaction numbers to show that there was money taken out twice but they didn't want to help me with this issue. I was given a completely different order number also and I called and spoke with this guy who was rude and he told me he had to call someone to finally resolve this issue he didn't even know why I had a completely different order number and didn't know why I was charged twice. He did help me, but it came with alot of attitude. They make you feel like it's your fault that they messed up. Because I emailed and spoke politely and they come at you with alot of attitude please check your workers!

Ordered online electronic gift card, it took 3 days for them to write that my credit card didn't work. The birthday of my frend already passed and I spent a few hours in a panic trying to see what is going on and ordered another gift from another store and I didn't care much about UO. I knew my card is fine. I e-mailed them to cancell my order. In 3 days my friend received an electronic gift card from UO. I was surprised as I told them to cancel plus they said my credit card didn't work. In a few moments I received 3 e-mails -confirmation that my gift card was delivered, confirmation of the cancellation of my gift card and e-mail that they will get back to me about my cancellation request. I was embarrassed with my gift. I called 1-800 phone requesting to reinstate my gift card for free. All the girl was saying almost laughing in the phone was "No", "we can't do this", you have to order it again, we never do this. I requested to talk to the manager. The first sentence form her was " UNFORTUNATELY THIS IS NOT GOING TO HAPPEN" Finally she said she will call me back and never did. I called in a few days and left a massage to call me back, nobody returned my call. The manager name was Samantha. I never ever buy anyyting form them and do not recommend my enemy to shop there. Bunch of arrogant school dropouts

I ordered a cute record player and 5 of my favourite albums... thinking okay well I've wanted all this for ages.
4 of my albums have been shipped, but my absolute favourite one is on a 'back order' for a week now.
To top it off out of no where my record player was cancelled, no explanation just cancelled... so I have albums shipped to me but I can't play them because I have no player and this forced me to look for another type of player on their site $10 more than I wanted... they had then updated the previous player I wanted from cream to silver coloured same price and product! I am so confused whether they cancelled my order because the product change who knows. Atleast they didn't charge me for the player only the albums!

But never again will I shop here and don't bother shipping, pricing, products and cancellation you'll never win!

I ordered some shoes on the 6th of October. Track and trace was relatively good and shipping was prompt with the shoes arriving in New Zealand on the 11th and clearing customs on the 12th. However, after this track and trace was never updated again. It is now the 22nd of October and i still have no information and no order. I have tried contacting them and they do not respond by email. The do NOT respond by Facebook. They DO NOT respond by Instagram. They are quite possibly the worst excuse for a company i know. I also contacted Asendia the company they shipped through. They could not give me any information about the new carrier in NZ and now it seems as if the shoes have vanished. I dont even care anymore, all i want is for Urban Outfitters to get what they deserve for this horrible unproffesionalism. Please someone tell me how i can make this happen.

I ordered two products from you on August 16. Scallop bra and valenica bra. They arrived August 23 and were BOTH TOGETHER returned August 26. Scallop bra was NOT THE COLOR I ORDERED and the valenica bra simply didn't fit. By september 10 you re-sent me the scallop bra ONLY, STILL IN THE INCORRECT COLOR. By September 20 I FINALLY received the correct color in the scallop bra after the THIRD TRY. Today, SEPTEMBER 23, ALMOST A MONTH AFTER I RETURNED MY VALENICA BRA they tell me instead of exchanging the VALENICA BRA in the correct size, they've refunded my money. ARE YOU KIDDING? This is honest to god the most issues I have EVER had from ordering from a company. If i wouldn't have called to check in, I would of had no idea that my exchange wasn't coming my way, LIKE IT SHOULD OF. I plainly stated on the return paper that I simply needed a different size. I called maybe two weeks ago to make sure everything was processing smoothly and the woman I talked to confirmed that it was in for an EXCHANGE and everything was soon to be in the process. They don't care that they give piss poor customer service and i will NOT be ordering from them again.

This is the SECOND time Urban Outfitters has failed to issue a return to my credit card. The total is over $200 dollars and I have called. They say if failed to go thru in processing and they need to push it thru. It has been 6 weeks since I left the items at the store and they would never issue this refund if I did not call them. Buyers beware if you need to return an item you may want to consider store credit or return because once you leave it there, it's gone and your credit will not appear on your statement.

I was expecting to get new shoes within a week, like most online shipments. I put it on fast shipping or whatever and 4 weeks later- no sign of my shoes. WHAT THE GODDAMN HELL. I called customer service, and they said it will be here in the next few days- Ièm so disappointed and it would have been faster for me to fly into the city and get shoes from a store down there. I am so unimpressed with the service right now but all I want is new shoes