Like many others who complained about never receiving their item(s), I bought a vinyl record shelf and was super excited about it coming. I live in Ohio, which is pretty close to where they were shipping from which was Pennsylvania. I ordered on July 8th, it is now July 19th, and I have still never received it. I finally called Customer Service only for the young woman to tell me that my delivery was expired possibly due to a delay. Which means that they pretty much just cancelled my order and made no attempt at a redelivery or an attempt to refund me. She told me to wait 24-48 hrs for a response from their team, but I insisted on speaking with a supervisor who was pretty smug and told me that "this kind of thing happens all of the time." I asked for a refund which apparently takes 1-3 days to process. This was such a disappointing and upsetting experience.

This was my first time order with them and literally, they sent my package to the wrong address. When I was putting my order in, the website was a little funky. I never put in any permanent address as it was my first time. And I never pay for anything unless I check everything, LITERALLY everything!

As it turns out I have a permanent address in Chicago on their website and I'm from Los freaking Angeles. My package was sent to a "boarding game" store in Chicago, riiily? I want a refund or my stuff shipped to the RIGHT address but as so many of y'all pointed out here, their customer service is dog dong. I'm contacting them thru fb and it takes them a full day to reply back, at this point I'm just done. Just save yourself the trouble, there are better places with a cheaper tag...

I ordered a piece of furniture from UO. It was on sale, then I had an email coupon for 30% off. I was so excited to receive this piece of furniture as it was a really good deal and perfect for my living room. The checkout process goes smoothly. I ordered it late Thursday night. It is Monday and I am only now receiving a cancellation email, stating that the item is unavailable. Why did you let me order it if you didn't have it in stock?!? They need to update their website on the availability of products so no one is ordering things they'll never receive. I'll also be sure to check my bank statement because reviews here claim that they don't like refunding money either.

I wish there was an option for 0 stars. I have never had so much trouble ordering an e-gift card from a company. I placed the order and received the order confirmation email, and a "welcome to UO" email, but never the E-gift card to print out and send to the birthday recipient. I called twice and was on hold more than 10 minutes each time, wrote 3 emails to customer service and I still never received the E-gift card. I finally just printed out the order confirmation and put it in the birthday card. The recipient received it, went online to use the $50 and they said he needed a pin from the gift card. Well, they NEVER sent it to me. So he called and gave the only information he had for the $50 gift cert. Which was the order conf. Number. They were not going to honor it so he said he would like to file a complaint and they went ahead and ordered the vinyl for him with $2 left over that he will never get to use. A side note: at the same time I ordered from Urban Outfitters, I placed an order for a E-gift card from REI - I received everything via email within 60 seconds.

Every time I have order from UO I'm always amazed with how quick shipping and processing is, especially living in Canada (standard shipping takes a somewhere b/w a week and a week and a half). However, I do hate paying for shipping even though most/all of my orders are over $50. Also, some clothing items are very expensive but I can never find anything as good as UO. Despite, such bad reviews from others I will continue to shop and recommend urban outfitters to my friends.

Let me start by saying a friend of mine works in a UO store and I have purchased (in person) from them before, so I figured I would give online ordering a try. Biggest mistake I've made in the past few months. You know that money you work so hard to earn? Yeah, stolen. Three times so far. In the first shipment of clothes, an item was missing. No biggie, people make mistakes. I emailed them and we got it sorted out. Oops, something doesn't fit, and something else is the wrong color, no worries, I'll just send it back to be exchanged! This is when I started noticing that this company has some deep underlying issues. Almost a week later I get a "received, exchanged, and sent" notification for 1 of 2 items sent. Awesome! Until I looked at my bank account and noticed that they charged me a *second* time, even though I already paid for my item in full. I am pissed at this point, IT IS NOT HARD. So I email them again like wtf, and they were like "you'll receive a refund in a couple of days thanks". Hooray! That issue was fixed, and the item was sent successfully, and fits great! But now I am missing my other item. At this point they have stopped communicating with me altogether, so I had to investigate on my own, and finally decided to call. Before calling I checked my account online, and there was my item! Hooray! But then I noticed that it said it was successfully returned (which is fine at this point) until I checked my bank account. Absolutely no trace or sign of a refund anywhere. That is when I called, and eventually I got them to refund me, but they were not happy about it. To the good people who buy from them and who work so hard for your money, please think twice before buying anything from them, *especially* online. And to UO, you should be in jail.

I used to like shopping at UO, but when I started shopping online, it became a disaster.

After almost 10 cancelled orders because of their website not working correctly, the tossed me around technical support and customer service without and answer, I had a gift card with a decent amount on it and I wanted my money back. After weeks of useless emails, I figure it out MYSELF how to solve the issue.

Don't bother buying anything from them, it's just overpriced basics that have poor quality.

I really tried not to be bitter and post a review here... but I can't help it. These guys suck.

Let me explain.

Okay so I ordered three items:
1. Convertible Tote Bag
2. Adidas Original Superstar Sneakers
3. Blue Kimchi wallet.

All accumulated to 189USD + Shipping.

By this time it's all good I place the order. The notification comes. Then the next day, I get an email from them asking me to give them some stupid digit code from my bank!

I was so confused, so was my bank but we managed. I was glad.

The next day the shipping notice came. A tracking code too. I began tracking my parcel religiously.

A week later, a couple of days earlier than what was written in the table it said on tracking page that my parcel had arrived. I called my local post office, and they couldn't track the parcel because of the tracking number, but they adviced me to come by to collect it because it must be there. So I rushed to the package center the next day, extremely excited!

The package hasn't arrived.

The tracking number was a sham.

I came back home and sent them an email explaining my predicament. I wasn't even mad then.

They apologised and gave me another tracking number. I began tracking again.

Days passed. 12 days gone like the wind... but my package seemed to move back and forth in NY. It seemed like my package wasn't going to come after all.

I still waited. Weeks passed. Still no news. I tried contracting my local post office to track the new tracking number but BEHOLD! Even this bleeding tracking number was not trackable!

It had been weeks. I was tired and exhausted from waiting and being cheated on by this so called reputable shop.

I blew a fuse, and demanded they give me a refund. I got another apology would have been nice if that had made me feel any better.

The end.

I ordered 4 items. One of the items I got (a shirt) my other 3 items I was still waiting for (AFTER A MONTH)
Now I just checked my email and my order with the 3 other items is being sent back and refunded? I waited a month to get it sent back and refunded? Are you serious. Horrible horrible service. They don't even have a number to call. You have to email them and HOPE they see it in time. Or you can tweet them at #UOHELP but they'll probabaly give you a bs promise or excuse and just apologize. I really needed those items by a certain time and now I'm probabaly going to have to wait another month or two. Don't order from them. Just walk in if you can or find another place.

This was my first time ordering from Urban outfitters and my last. I received my order and sent it back requesting a smaller size. I never received my order back so eventually I called to check on it and found out it was cancelled. They didn't have the size I requested so instead of communicating that to me and asking how I would like to proceed they just refunded my card and cancelled the order. Originally the items were on sale and because it was my first time ordering I got an additional percentage off. Now they will not honor those prices anymore for the same item. I tried contacting the company via email and phone to reprocess the order I originally placed and they refused to offer a resolution. I never got my outfit or a resolution.