I purchased some clothes this Tuesday, while I was checking out, free express shipping was offered. I of course, opted for the express shipping because I needed my clothes to get to me by at least Saturday. I was completely willing to pay for the higher priced shipping because I needed the clothes ASAP but since the express shipping was free and would be delivered by Friday, I didnt see any harm in it. The website said that my order would arrive on Friday. I waited Wednesday and Thursday for a shipping confirmation and on Friday when I still hadnt received one I called their store. The woman who spoke with me seemed very irritated when I asked questions and basically told me that I would receive my order by Tuesday because they were running behind. No further explanation was given, overall Im very displeased with the service I received.

I visited the Urban Outfitters on 1520 N. Cahuenga Blvd #1 in Los Angeles, Ca ******* (323)4675-1893. When I entered the store the young lady in front of the store okay. But I needed assistance in the rear of the store and the Young Lady would not assist me and barely answered me. I was rushing trying to find something for my Daughter for a performance. I have never been in a store where people don't try to assist you and tell you that is the vibe of there store (Manager stated this). They know where things are in there store better than customers and since I was looking for something in particular I needed assistance which I never got. When I went to the register the Manager asked me if I was assigned u for the rewards and I wasn't sure and she looked me up and I wasn't. I couldn't my glasses and needed her assistance with signing up and she had assistance and she seemed so annoyed. While assisting me a Gentleman place an item on counter and in a rude manner She asked him to please remove his items until it was his turn. I told cashier ******* (which I believe to be the Manager) that the Staff were not polite and that they didn't offer any assistance (Lacked Customer Service Skills). Cashier #******* told me that was the vibe of the store and that they assist when they are asked. I told I asked for assistance and was pretty much ignored by the Employee at the back of the store, Cashier # ******* told me that she was busy doing inventory (over 100 items). I told her she could of stated that. Cashier stated that was the store vibe and I told her I went in Urban Outfitters all over the place and that people were not blantantly rude. She said for their particular store that was the vibe. I wonder if that is true if they are paid to be rude or they just throw it in for free.
Thank you,
Angela Toole

Yes, the clothes may be nice (overpriced, but nice), but that doesn't mean that the shipping can be so messed up. My items got delivered seperately, which I think is idiotic as it just leaves room for error, and missing items. 2/3 of my items were delivered within 2 weeks (not very good delivery anyway), and a month later I'm still waiting for a top that has been apparently shipped a week ago. When I go back onto my orders on the app and click on the top I bought, it says it is no longer available, which leads me to believe they sold me a top that was sold out to begin with, and they've waited this long to wait for it to get back in stock, which I would have prefered to be told instead of the cryptic email I received from their customer help team saying its still "processing" which could take 3 days when it had already been a month, and that they would email me if they couldn't fulfill my order- but if they couldn't fulfill my order, why did they take my money to begin with?

Honestly, the products delievered are not worth the hassle by any means and when my top eventually arrives I'll be sending a strongly worded complaint to their awful customer care team, because the delivery just isn't good enough.

I ordered a champion sweatshirt on wednesday with express shipping ($15.95 extra) over all my purchase was $77.95 for a crew neck sweatshirt. I got the sweatshirt. It had black stains on it and rust stains. I am a regular customer but they did not have this sweatshirt in store and I needed it for a show that saturday. I obviously could not wear it. I called on friday when i got the product and the young lady on the phone tells me shes going to do over night shipping for me. Which ws a lie because expedited shipping cannot be done on fridays and I know this because this is what I do for WORK. Its my job. She tells me she will email me and RMA, didnt email me anything. I call back monday, talk to something who actually explains that they are just reps and the whole process has to go through a "higher party" So the lady i am talking to sends me a RMA, when fedex comes to my work to pick it up they scan it and the label is invalid... how convenient. So they have my money for this destroyed sweatshirt, my card on file. If we treated our customers like this... wow. Its honestly a disgrace

Never ever ever have I been so disgusted by a company in my entire life. I'm appalled and furious with URBAN OUTFITTERS.

Il try to make this short... I ordered a headboard online, they never communicated when the headboard would be shipped but it took a very long time... finally when I'm out of town for a work meeting the headboard was supposed to be shipped... so I drive 5 hours to get back for the furniture. GUESS WHAT they changed the shipping last minute... moved it to 2 days later... and of course they didn't ship the item... so again I take off another day of work... reschedule the shipping and for the 3rd time NOTHING... yes my item was shipped but I was so angry with urban... and of course while I was waiting for the item it went on sale! I was so mad and called to complain and the woman on the phone generously offered me 40 percent off plus free shipping... generous deal right? THINK AGAIN... i even asked for written proof never got any proof of this offer... I even called back they said it will be applied and credited back... called again a few days later still no sign of a refund... called again still no sign... called again they assured me I was getting a refund... called again still NOTHING but they kept on promising me... then I sent some emails and this complete moron says there is no sign of this offer but il give you 25 percent... that person had the audacity to insinuate that I'm literally pulling the offer out of thin air... um no... i was told 40 i wasted countless hours on this and to say 25 after the fact is a disgusting insult... URBAN IS HORRIBLE DO NOT BUY ONLINE.

I am a regular customer of urban outfitters in store however I ordered a jumper online as they did not stock it in store, 2 weeks later I received no emails or anything updating me on my item, I had to message them, they told me it was due in a few days as they'd back dated it and even a week later I had still not received my item or an email to explain this, I obviously emailed again for them to tell me it could be delivered in 2 MONTHS! I think not, terrible service would not recommend at all

I MADE AN ACCOUNT JUST TO SAVE YOU TIME AND MONEY. Don't get me wrong. All of their items are top of the notch, so pretty and nice, but they are expensive. I've been buying from them online for years since I live almost 2 hours away from the nearest store, so I purchase online occasionally. The last two times I've bought from them were TERRIBLE! The first of the two I paid the full amount straight up, they were having a sale at the time so it was a perfect time to get a few things for summer. Well days later and they start billing me MORE on top of the initial amount for separate items that had been shipped out to be mailed to me... I called customer service and they said "the original payment will be removed once all the items have been shipped to your location." bull$#*!. They were stealing my money from my account that was rightfully mine, not theirs. They kept record of my credit card info and kept taking from it as items were being delivered. Thankfully the man I spoke to on the phone understood how ridiculous the situation was and immediately gave me the initial purchase back, and discounted all of the items even more after the company kept stealing my personal money without permission. Months go by and I see an ad for one of their upcoming winter jackets that I've been wanting for years now, so I went to purchase them, about 5 days goes by and it comes in the mail. I open the box which was lighter than I expected, with another person's FULL order in the box that was from NYC, and I'm in Jersey... For real are you serious. I called customer service again, on hold for a half hour to find out I have to repurchase my items I already bought and they'll refund me. Lol no. I'm calling customer service again tomorrow because they messed up on sending me the wrong order with someone's full address & name, which means someone else got my full address and name! WTF seriously DONT BUY FROM URBAN OUTFITTERS ONLINE!

I had made a $100+ purchase online with Urban Outfitters. My payment method was Paypal. Before I made the order, I changed my address on Paypal to my current one. The old address that I used is 3 hours away from where I currently live, so it is obvious how shipping there can be an issue. When I placed the order with UO, the confirmation email stated that the shipping address would be my OLD one. I emailed customer service twice within minutes after seeing this and then called the customer service office. I spoke with Sydney. She basically said there was nothing she could do and said that the best that she could do is cancel the order. When I asked to cancel it, she then said that she could only cancel one item (the cheaper necklace that I got). So my only option was to deal with the items being shipped 3 hours away? I asked to speak with her manager, and when she got back to me, she said the entire order was cancelled (which she had said was impossible to do) and rudely hung up. I was extremely disappointed that their team just didn't care about the fact that if they didn't change the address or cancel the order, I would literally have to drive 3 hours (6 hours round trip) to pick up my order. Not only that, but Sydney handled the situation rudely.

I've been shopping from UO for years, however the last two year I had a baby and didn't have time to shop like normal. I just got off the phone with a customer service manager that had the need to remind me that I haven't shopped in the last two years and I have only made one purchase last April. I wanted us my 20% off on my purchase, but they were telling that it's unacceptable. However I have always used my 20% off on all my purchase.

They lost a customer... not a valued customer obviously

First off... customer service is awful. Very slow at responding and doesn't compensate you. On the phone they seem not all there. They sound quite unintelligent and don't really help you.

All of the items I ordered had an issue. This has resulted in way too many returns and calls and it's honestly exhausting.

Shoe #1 was a completely different shoe to what I ordered. Had to return for a new one.

Shoe #2 was worn and came without tags and had dirt on the outside and inside of it.

Shorts #1 were not the size I ordered. Once again another return.

Shorts #2 haven't been shipped! It's been two months.

I will never order from them again and that makes me sad because around two or three years ago they used to be okay. I loved their clothing once but really appalling how awful they truly are now. I almost cannot believe it.

NEVER BUY FROM HERE.
Firstly, it said i was paying $123.00 au, but when the transaction went through i found out it was $123 us dollars which is $160 au. Then three days after i bought these items, they charged me again $186.00. Its all a scam!

My order had a total of 6 items and was supposed to be delivered in two separate packages, which I was fine with. The first package came within two days, which I was super happy with. However, it was missing an item. Customer service lady was a little unenthusiastic but did issue a refund for the missing item. Second package was said to be delivered but was nowhere in site. I called again, and they happily refunded me for the second package. I don't know if it was the fault of the delivery service or Urban itself, but it was a hassle having to call over and over again. But for the two items I did receive, one was a little unlike the picture and the other was a romper that rode up your butt too much. It looks like I'm going to end up returning the ones I received, so basically I spent days ordering and waiting just to end up not keeping any of the clothes.

Last week i bought the Ed sheeran vinyl from their Amsterdam shop and it was not original. It was all looking the same with the original from the outside but the man singing in the vinyl is not ED, its clearly that is not him. DONT RISK IT.