You know how reputable shipping companies like UPS and FEDEX acquire their business and maintain it, by delivering satisfaction to their customers.

They don't allow room for failure nor discouragement. Again, they deliver, all PUN INTENDED.

I called Lasership's (the delivery company for Urban Outfitters) customer service line several times, and a non English speaker, sounded like, answered and hung up each time.

Unprofessional, to say the least.

I was awaiting a package. But not just any package.

This package was special. Not special to anyone but myself and whom it was to be gifted to for Christmas.

And sadly, was never received.

I called Urban Outfitters to find a hopeful resolution, and of course, the item was discontinued, never to be sold again. In a matter of two weeks, this happened.

Both companies are at fault and neither have tried to resolve the issue, not the delivery company nor the company of which I purchased the gift from.

So sad!

First and last time ordering from Urban Outfitters. And lasership needs to get it together. Their reviews are already horrendous.

I ordered two things online (I'm from Canada by the way). One came in with the strap for the dress ripped already. The other item got returned without me asking for it to be returned. When I talked to Customer Service about the returned item, they gave free shipping to reorder it and gave me some money back (since the item was returned). However, when I tried to reorder the item, the sale wasn't on it like it had been previously. So, I went back to Customer Service and they said to call them so they could match the price for my order. Then, when I tried to order the item, it was out of stock. I told them that, they said sorry. I know the item was available it the US at other locations but it was just out of stock from where they sell it to Canada (because the shipping fee would be higher than what I paid before and of course they would never want to help me out THAT much). I know this because the Customer Service agent on the phone told me that and asked me if I had somewhere in the States I could send it too, such as another home. Which of course I do not have. So long story short I never received my item and in the end it was a long tedious process of me figuring out that their "customer service" doesn't truly want to help me get the product back. Again, even though I NEVER ASKED FOR IT TO BE RETURNED. So I will never shop online there again. Maybe not even in store because the price you have to pay for clothing items to be easily capable of ripping is not worth it.

I've been shopping here for a while now and Ive really liked their wbesite and found it very easy to use and useful! I love that they added an option to select a store the product you are looking for might be in so you can literally go in and purchase it yourself if it is close enough and it also tells you how much is left in stock! They always have good deals on their website too. Highly recommend checking out their online store and a store near you :) its a bit pricey but the qualitity is worth it and they have cute little nic naks laying around all the time for great prices even some cute little pieces to wear :) there is something for everyone and they sell high end brands for good prices :)

15 years I shop on the web and I have never seen that!
I bought a track suit on Urban Outfitters. Put in the basket and paid for assorted top and pants.
I wait for my parcel and receive only the pants, in the same time an email saying top was not in stock! They did not charge for it but I wanted assorted top and pants.
I only have a pants...
I complain and they blocked my account impeaching me to order again!
What the f...?
Just dont buy there you will end up screwed and full of deception.

My daughter ordered a hoodie on November 11th - we didn't receive a shipping notification until the 30th. Today is December 16th, and we still have not received the hoodie. When I go online to track it, it just says "in transit". What exactly does that mean? It could be anywhere. We should have learned our lesson from last year - ordered an item in early November 2016 and it wasn't until mid December that I received an email saying the item was backordered. It was for a Christmas gift. I wouldn't have ordered it had I have known at the time of the order that it would not arrive in time for Christmas. It arrived the beginning of February! Never again - this is a terrible company to order from! One star is too many - I could give them a zero, I would!

I ordered 2 items on Black Friday expecting to receive them 3-5 business days later, as chosen. Once I didnt receive any shipment information, I went online and noticed that both items were back ordered. When I ordered them, they were not back ordered. There was no notification that this had happened. It would say, shipment arrival Nov 27. Then the next day, Nov 28, then the following pushed again. Each day it was pushed to the next to arrive for shipping. I emailed them to inquire early on, no response. Emailed again, no response. A week went by and I checked the items online to see if I ordered them today if they were listed as back ordered, but they werent. They were listed as in stock! Not only that, but the one item was 1/2 off what I paid. So I called customer service and the woman said they are in stock and should have had the hold remover over a week ago. She put a note on it to remove the hold and ship the items. Incredibly frustrating since theyve already fully charged me for both items! Nothing was done about the price difference. Its been 3 days since I spoke with customer service and Ive received a tracking number, but theres no tracking information yet because they still havent shipped. I have no idea when this shipment is coming! I would never buy online from this company again. Likely wont go into the store as well due to poor customer service. I use to shop st Anthropologie all the time and had a terrible experience with them, so I boycotted it last year and have never gone back, removed myself from mailing lists and throw out any catalogs without looking. I have no problem doing this with this company as well.

Why purchase from a company if they cant provide you with simple customer service on an item youve already purchased? Taking someones money for an item and not producing it is fraud. If I didnt follow up, my order would still be considered back ordered.

I ordered a few items online on black friday, and about a day later received an email saying they needed to verify my order, to call a number. Just to be sure it wasn't a scam, I called Urban Outfitters normal customer service number, who told me to call the one given to me. When I called, the woman who helped me was very friendly and understanding, silly me had put my shipping address into the billing address information, which red flagged their fraud filter. All I had to do was give her some of my information and they shipped my package the next day! It's very nice to know that they check for fraud and are so understanding when you make a human error on the most hectic christmas gift buying day of the year.

I ordered a few things off this site the beginning of October. One shirt wasn't in stock and they told me that day I placed my order it would ship November 21st. I emailed them November 21st and no reply. I emailed again the next day and no reply. I emailed the following day and still no reply. I tried a few other different emails too and still no reply. However, today I get an email that the shirt shipment is cancelled. I payed for this shirt and was very upset. I waited over a month for when it was suppose to be shipped and now they are saying it's cancelled. I emailed back and got an email I was unable to email them on that certain email address they emailed me at. Horrible service and I would not recommend ordering from here at all. Clothes are not even as nice when shipped and very pricey.

Ordered from the site and one item shipped quickly without any issues the others shipped separately and were late because they attempted delivery twice but had the wrong address. How do items that are on the same order as the last one now have the wrong address? After being on the phone several times with UPS and not getting anywhere I called UO customer service who just told me to call UPS back and their best guess is that the shipping label got cut off, why didn't anyone check this? So finally after hearing nothing for a few days I talked to customer service again who said they would send me a refund and I should expect it in 24-48 hours. It took at least 4 days and writing another customer service member to get it taken care of except they refunded me for the one item that actually came on time not the three still missing. Wrote again to customer service who said they would call within a few hours and still haven't heard anything. It's been days and I wrote in as well, nothing. I'm guessing I'm never going to get this refund. DON'T EVER SHOP HERE.

I ordered 3 items online and 2 months had passed, so I emailed the customer service team and they mentioned someone would be in touch to assist. I then replied saying what does this mean regarding my parcel, they replied saying that the order has been lost in transit and they will refund my money.
Very Disappointing! They mentioned they were unable to resend the parcel. I will never order anything from this site again. They should be shutdown after seeing all the other reviews.

I ordered 2 items from this company. After submission I did not get any emails regarding my shipping. After 2 weeks of the waiting I emailed the customer service a question where is my order? I did not get any response in 1 week. I decided to wait 1 week and then call the customer service. The lady on the phone said that my item will be delivered in a couple days and she has no idea why I did not get my email. When I finally received my order I realized that 1 item is missing. The packing slip that came along with only 1 item says that should be delivered 2 items. I called the customer service again and another lady on the phone said that I have to wait for response from the company in 24 hours. After almost 3 days I finally got an answer by email with a question do I want a refund for the missing item or they can deliver the missing item again. I said please deliver it again. After a couple days of waiting I open the package and the ivory dress all covered in some dirt and look really bad. This is the worse experience I've ever had with this company. Not responsive and not responsible for anything. I will never recommend this company to anyone!