Tried to order on UO website for 2hours and they finally cancelled my order without giving any reason When I called customer service they said that UO needed 2-3business days to investigate afterwards they will reach out to me to let me know if I can buy from them as if it was a favor! Tried to talk to a supervisor to understand what was this issue (obviously not my bank account and never had any issue with any company before) but it took me 2 calls and another hour. The answer I received is: 'I can assure you that it's not because of your nationality'? Which originally didn't even cross my mind. Supervisor was really helpless and has supervisor attribute only the name. I am very surprised that a Company like UO treats honest and fair clients like that with such an inefficient way to treat technical issues (2-3 business days?) and such a poor customer client service. Even weird that UO communication service doesn't try to stop the effects of such a disaster communication on client!

I have been purchasing from urbanoutfitters.com for years because they offer website exclusive garments from a handful of houses that offer high-design at budget prices. While these relationships between the corporate creatives seem to prosper, the lack of technology and ecommerce leadership exposes an ironic flaw with Urban Outfitters and their reputation that places their finger on the pulse of youthful trends. Digital must be headed up by the stoner grandson of Mr. Outfitters because the lack of digital product integration is overshadowed by rampant fullfillment fails and even worse customer relationship management. I have ordered from UO.com at least 12 times in the last three years, and I always pay for overnight shipping, because, you know, thats how I do. Out of those twelve, zero has been delivered within 2 working days, let alone the 5-6 day period. Typically it takes 4 days before I receive an email that the order is being processed. Then the customer service line is unresponsive, and unwilling to right this wrong. Bottom line; do not order from urbanoutfitters.com

Ordered on the Canadian website, and the pricing clearly had the 'CA' designation by the amount. Was sent an email stating that the item would be shipped and an estimate for the shipping dates was also given. This has been adjusted numerous times. The package originated from Bell, California, and it has travelled eastward across the USA to Orange, CA; Casper, WY; Des Monies, IA; and Clearfield, PA. I live in Alberta, and I'm not sure why the boots are travelling more than I am!?!

I ordered a dress for a wedding that I am in Wednesday around 9:30am. After I noticed the item had not shipped the next morning I decided to call customer service. There was no explanation as to why the package had not shipped and I was told that I would not receive it until the following Monday. I even asked, then what is the point of paying extra for 2-3 day shipping? I will acknowledge that it is not the customer service reps fault and they did try to help as much as they could. Still, do not pay extra for express shipping because you will more than likely waste your money. I will rush to find a similar dress elsewhere.

I usually don't write online reviews, but this experience was so comically bad that I thought I should share it with anyone who's thinking of ordering something from Urban Outfitters.

So, about a month ago, I ordered a pair of ankle boots from their online store. I'd never bought anything from them before, so I assumed that since the clothing was very expensive, it would be good quality. When the boots arrived, they looked nice, but were a bit too small, so I exchanged them for a size up.

Now this is where things got weird... About a week later, the package showed up, and when I opened the box, the shoebox inside was crushed not just a little bit crushed, but crushed like a football player had sat on it. I opened the sad shoebox, and inside was the pair of boots... covered in scuff marks. The cardboard and tissue paper (usually found in new shoes) were also missing. I thought to myself, "They're a reputable company; there is no way they sent me shoes that someone already wore, right?" So I picked one up and smelled it, and what do you know, it smelled like foot.

I called up customer service, and asked the representative if I had been sent previously worn shoes, and she replied that it was possible, but that she had no way of checking. She said that when there is low stock of an item, sometimes items that someone else has returned to a store get sent out to customers. And I'm thinking "What!? Why on earth don't you tell people before you send them already worn items! If I wanted to buy used clothes, I'd go to Goodwill and pay a lot less money!" Needless to say, I won't be buying anything else from them in the future.

After placing my order on the urban outfitters website I decided to look at the reviews (which I know wasn't very wise ordering before looking) however after reading some negative reviews I was worried it was a scam however I am extremely pleased as it said my parcel should arrive within 3-5 working days and I have just received my order after only 2 days, amazing quick service, high and good quality products, I am very pleased and will definitely be ordering from here again!

So I've purchased quite a few things online from UO and every item has turned out great! Yea some of the clothes can be on the pricey side but I find that the quality is there (on most items). Shipping didn't take too long and I could track it so I knew exactly when I should expect it! One thing I wasn't too keen on was i ordered two items at once but they shipped them separately so I had to wait a while for the second item. Like why? But overall great experience and no problems so far! :)

My order came in 2 shipments. The first was fine, everything came packaged nicely and as expected. However the second part of my order was awful. Very poorly packaged (items were loose in the package in a pile and not packaged separately), the dress I ordered had a hole in the back and the zipper was completely broken. Also, they did not send me the septum ring I ordered. (I ordered a faux silver one and they gave me a real gold one). Extremely disappointed.

TERRIBLE customer service and the WORST online shopping experience.
I placed an order from the website as i had done before, believing I was on the Canadian website and the price was in CAD dollars. The order goes through and charges me in USD. So instead of paying $171, ill be paying nearly $300... the same items on the candian site came to $185.
Been trying to sort something out, as it was a mistake that i somehow ordered off the American site. Just GOING IN CIRCLES with these guys. Not helpful AT ALL. So now I have to return the items, get a refund, then reorder the exact same items from the Canadian site?
After reading the other reviews i doubt I'll even get a refund! So unhappy!

If you are ever planning to order something from UrbanOutfitters online, plan WAY ahead. If you call to question your order status that hasn't arrived in the time advertised, you will get a million excuses (non of which involve them directly). In an effort to correct an order that NEVER came, they offered me a free NEXT day delivery to be sent. Turns out the NEXT day order was "shipped" on Thursday, it is now Saturday, and they have told me on the phone today it should arrive here Monday! I have had STANDARD shipping orders from other places make better time then that. It is a REAL joke! Buyer beware! The lady today did admit the original order was never shipped out from their warehouse. Did she offer me any deals to make up for THEIR mistake? NO not even a sorry!

I placed an order on a Monday and paid 15 dollars for expedited shipping (2-3 business days) ($276 if that means anything) for 4 items.
I needed my items by Friday hence why I expidited the shipping and paid extra.
2 of my items didn't ship till WEDNESDAY. And 2 of them they can't even FIND?!? They claim it's not available in the warehouse so they have to find it in a store to ship it to me. Well, if I had known that paying 15 bucks wouldn't mean anything I would have not ordered these items at all. It's not Thursday and my items have not been located in a store to send to me. Well, I live in San Diego and I called the local urban outfitters 20 mins away from me and guess what, they have both my items in the right size and color! Wow well now I don't have the money to purchase these items because UO placed a HOLD on the money in my account even though they clearly say "you will not be charged until items ship" HA you might have well have charged me if my money is already on a hold... lousy customer service. No one there even pretends to care about your problem. Do not order online at all.

I got a discounted gift card on Raise.com, placed an $473 order on UO, being processed for three days, got an email ask me to call customer service to verify the order, the Rep told me any order paid by a gift card not purchased on UO will be cancelled. A new gift card was issued, but 0 balance in there, called customer service again, was told an answer will be given in 2 days, no answer yet. Do not shop with UO!

Finally got an answer from UO via email, they states that
The order was cancelled and the gift card redeemed due to the fact we received a report the gift cards used were reported as fraudulently used/purchased

But there is still $6.80 balance left in the gift card after the $473 order, if this gift card is fraudulently, why there is still a balance in the gift card?

I emailed them again, but they never reply my email. This is how UO treat their customers, I will never shop with UO anymore, and tell my friends not to shop with UO, they are the worst retailer I've ever seen!