UpworkReviews 2,128

Upwork recently suspended account without any reason. They told me that there's some violation regarding asking client's payment via paypal or something. But i never did, i asked some for some proof, they din't replied me either.

Moreover, just before getting suspended. I used to move my entire Clients either from other platforms / Facebook / Twitter and real life ones to upwork, so i could make my portfolio. But upwork ruined it at all. This is disgusting and totally unacceptable. I've referred 12 new people to use Upwork but now i am going to aware them with its reality that they're just like hell.

Please stay away from such a company. These are the real scammers.

Your Upwork account has been suspended

Hello XXX,

We are contacting you to let you know we have suspended your access to Upwork indefinitely.

Our decision is based on a careful review and the fact that you have submitted a high number of proposals for jobs on our site without many contracts or earnings. Unfortunately, this means the jobs posted by clients are not a good match for your skills.

I know this news is likely disappointing to you. But our goal at Upwork is to enable freelancers to successfully connect and collaborate with clients who need their skills and expertise. Unfortunately, this means we must part ways with freelancers whose skills are not in demand in our marketplace.

If you want to appeal this decision, you can email us at *******@upwork.com. Please note each case will be manually reviewed by our Trust & Safety team to decide if your account can be reinstated.

Please know we dont make decisions like these lightly and wish you the best of luck in your future endeavors.

Regards,

Upwork Trust & Safety

I was working for almost 2 years with upwork. The just suspended me without explaining and reasons. When I ask why I get always the same stupid answer.

STAY AWAY! THIS SITE IS JUST $#*!! F*CKING EXPENSIVE WITH THE WORST SERVICE I HAVE EVER EXPERIENCED!

They suspended me for sending too many proposal when in real life situations that's like sending many CV to many potential clients. What sort of people would suspend you for actually trying to find a successful contact for you to start work? What a horrible site. Turns out I'm not the only one who had problem with the site. To summaries my experience with UPWORK.com they are not helpful at all. Not helpful to those who are genuinely looking for freelance work. Giving them 1 star isn't even worth it. They deserve no star.

A client owes me 100$ for an underpaid work. Upwork bans me after I submit the work and tells me that if the client pays me, they collect 20% as fee. If the client doesnt pay me I can basically screw myself and cry about it. Winners are keepers, loosers are weepers. Not the exact words, but I cant explain the situation any better. Moreover, customer service gets judgmental on their silly rules rather than my earnings from hard work. My client ignores me, and Upwork doesnt give a $#*!. I am trying to haunt them on social media to remidn them of their responsability to do more for ensuring me one last payment pending. Dont wish to work for them anymore, but ensure my payment.

Request #*******
Your Upwork account has been suspended

Avatar Dom L 05/03/2017
Hello Ivan,

We are contacting you to let you know we have suspended your access to Upwork indefinitely.

Our decision is based on a careful review and the fact that you have submitted a high number of proposals for jobs on our site without many contracts or earnings. Unfortunately, this means the jobs posted by clients are not a good match for your skills.

I know this news is likely disappointing to you. But our goal at Upwork is to enable freelancers to successfully connect and collaborate with clients who need their skills and expertise. Unfortunately, this means we must part ways with freelancers whose skills are not in demand in our marketplace.

If you want to appeal this decision, you can email us at *******@upwork.com. Please note each case will be manually reviewed by our Trust & Safety team to decide if your account can be reinstated.

Please know we dont make decisions like these lightly and wish you the best of luck in your future endeavors.

Regards,

Upwork Trust & Safety

I have 4 successful jobs with 5 stars rating but lately I couldn't get any job and I received this notice... A greedy group of unprofessional flock

Not sure how or where to start. Working through UpWork has been a nightmare. I'll try to summarize my experience. All I wanted was a simple game for both iOS and Android. Posted my job, received plenty of candidates and chose a freelancer based on her work portfolio. Her name was Natasha Korecki. I explained exactly what I wanted, gave her references, example of similar games and I even sent her a document with everything written of what I want. We agreed on hours, which kept increasing due to her not being able to finish on time. She started working ok design and graphics, which I did like, however, the final completed product was not even remotely close to what I wanted nor what she has been designing. At this point, we're at the ending and we're going back and forth about re-designing. Keep in mind, the whole time, I've been in contact with UpWork to makes sure they have my back. We agree agreed on redesign but she needed more more, which she had plenty of to finish and what we Agee did upon. Now, to save me the headache and stress, I agreed to just get it over with and keep the current design. The game was submitted and approved by Android, however, it was rejected by Apple. Once I went back to Natasha to fix the issue, she kept pushing me to start a new game with her. I explained, we'll discuss once my current game is approved and good to go. She has declined to fix it, unless I start a new game. She also declined giving me the source code to have someone else fix, unless I start a new game. I even received an email from UpWork stating that during their routine investigation, they found the freelancer being linked to a group that was kicked out for inappropriate conduct. Now to UpWork. I've been emailing them back and forth for over a month. All I keep getting is "unfortunately" this "unfortunately" that. I've been dealing mostly with Mark. I explained my experience over and over but I don't seem to be getting anywhere. Finally, he forwarded me to another team. Keep in mind, this was all over email, there is no support/customer service phone number anywhere, so it's frustrating to get my point across. I was excited to get a call from Michelle from the Talent specialist department. Once talking to her, and spent few minutes explaining my situation, she tells me, I only assist in helping with hiring freelancers, but she can let her team know. Now I'm even more frustrated. But wait, there's more. When I asked her to please have someone call me instead of email, she did not sound assuring as she stated, they may not be able to call, as we use emails for tracking. As that might be understandable, we are at a different level now and customer satisfaction should be first priority. Sorry for the long text, just wanted to share with everyone thinking about using them. You're basically on your own.

I will skip the part about their huge fees which basically doubled last year, leaving a freelancer with about 70-75% of the money a client pays. I won't even complain about the stupid job completion getting ruined because a client left a contract open for possible work after completing the contract, and dropping my completion ratio for no reason and resulting in no more proposals.
What made me quit upwork was their overnight change in policy which requires a ton of information from me (a freelancer) that I refuse to provide - this is a completely unjustified invasion of privacy, I had no problem working happy with several clients without sharing my personal information.
And by refusing to comply with their overnight policies the money I earned fair and square are now blocked into their account - I have some doubts this is even legal.

Find another website, encourage competition to make things better. DO NOT encourage this trash.

I was with Odesk for several years before it became Upwork and have had a good experience with them the entire time. The only problems are that the site goes down more often than I'd like, and it would be nice if they had more payment options in addition to Payoneer and PayPal. They seem honest and aboveboard, the clients I've worked with have nearly always been viable and easy to work with, and their payment process is very straight forward. In addition, I must add that their customer service department has always been exemplary whenever I've had a problem. All in all, I've had a good experience with the company going on almost 6 years now and I intend to continue working with them for the foreseeable future.

Upwork is the worst of them all...
Biggest mistake elance did was merge with odesk... suspended my account and i quote:

We are contacting you to let you know we have suspended your access to Upwork indefinitely.

Our decision is based on a careful review and the fact that you have submitted a high number of proposals for jobs on our site without many contracts or earnings. Unfortunately, this means the jobs posted by clients are not a good match for your skills.

I know this news is likely disappointing to you. But our goal at Upwork is to enable freelancers to successfully connect and collaborate with clients who need their skills and expertise. Unfortunately, this means we must part ways with freelancers whose skills are not in demand in our marketplace.

If you want to appeal this decision, you can email us at *******@upwork.com. Please note each case will be manually reviewed by our Trust & Safety team to decide if your account can be reinstated.

Please know we dont make decisions like these lightly and wish you the best of luck in your future endeavors.

Regards,

Upwork Trust & Safety

What BS... since elance and odesk merged, i havnt gotten 1 client... i have a score of 5/5 from about 15 projects... not only i didnt get a client, i never got 1 response from a bid ive done... these new "staff" screen your bids...
DO NOT USE UPWORK. WASTE OF ENERGY, EFFORT... its good for cheap labor and cheap clients

I've put up with Upwork after Elance was bought out so as to keep my clients and, of course, find additional work. Shortly after, Upwork went completely gone downhill. Here's a short list of what you'll find:
- Upwork has a horrible user interface; it's difficult for both clients and freelancers to figure out and use.
- They keep your money for 10 days or more (I still haven't figured this part out) after you submit billing
- Elance allowed freelancers to send up to 16 samples of their work when bidding on a job; Upwork allows you 1 (!)
- Clients are much cheaper, but that's probably not Upwork's fault
- The very worst move Upwork made was increasing their commission to a whopping 20% (you get 80 bucks for a $100 job). Utterly ridiculous and greedy. I've even stopped responding to invitations.
- What to do? I'm going to check out remote.com. I've been getting solicitation emails from them and it certainly can't be worse than Upwork.

Initially UpWork delighted with a clean user experience and easy setup. Unfortunately you will quickly find they are good at billing you, but reluctant to pay your contractors. We've spent four weeks trying to solve a payment issue with a contractor who we had told we would be paying every two weeks. Horrible customer service has pushed us off and failed to take quick ownership of the problems. We are taking steps to move away from UpWork as quickly as possibly.

My job completion score suddenly dropped despite all positive feedback. I figured it had to be some kind of computer error, so I emailed customer service.

One rep claimed it was from a job in 2015 I had agreed with the client to leave open for the possibility of more work.

Another rep claimed I HAD received negative feedback, but couldn't tell me which contract it was from or what the negative feedback was. (My profile shows zero negative feedback from clients.)

And the other reps pretty much ignored everything I said and just sent copy/paste generic responses.

And now, I just successfully completed another contract yesterday and received a full 5-star positive review from the client, and guess what? Job completion score remains the same!

All of this for the OUTRAGEOUS 20 PERCENT we pay them as freelancers! What a joke! I gave them countless opportunities to make it right, they haven't had any interest in doing so.

The project "e-commerce website" order was made 3/29.
The freelancer has not delivered the first milestone "Beta site delivery".
Claimed the refund but nothing is happening.
As of 4/22, UpWork confirmed by email.
You requested a refund for your unused deposit of $250.00. If the freelancer "NANCY KESHARY" does not respond to your request within 7 days, the remaining balance in escrow will be automatically refunded to your payment method.

Checking with the support team, the deposit had already been released to the freelancer 4/5.

Now I claim to Paypal to get my full refund from Upwork.

DO NOT TRUST WHAT THEY CONFIRM YOU!