Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Upwork

UpworkReviews 2,128

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Upwork?
grey stargrey stargrey stargrey stargrey star

Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
This company does not typically respond to reviews

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Ruth E.
Unfollow Ruth E.
Share Review
Report Review

Great Community
April 11, 2022

Upwork has an excellent community and way of giving people job based on how active they are on platform. They wont put too much work on your plate. Con is they are charging 20% fee on the first time client that hurts freelancer a lot

Date of experience: April 8, 2022
France
1 review
0 helpful votes
Follow Stacie V.
Unfollow Stacie V.
Share Review
Report Review

Upwork is a perfect way to expose your professional skills and experience in order to find quality and fully remote jobs in the area you are proficient. I highly appreciate all the different features available on Upwork because each of them contributes to the freelancer's success.

Date of experience: April 6, 2022
Australia
1 review
2 helpful votes
Follow Leigh A.
Unfollow Leigh A.
Share Review
Report Review

Accounts & Support Standard
Appalling, lack of acknowledgement of overcharge on 3 transactions to my credit card that did not relate to any work engaged. I've been in dispute for nearly 2 months, and the response is like a bot that has no ability to understand simple reconciliation issues. On top of that, their general account methodology is in a world of it's own. It's so complicated, and appears to be designed in a way for purchases not to recognise the overcharge. There were so many unrelated charges, overcharges etc, that they repeatedly kept blaming my bank for. I've spent collectively probably 4 days of time trying to sort this out, and I receive the same lame response. It's outrageous and it's the reason I will NEVER use Upwork again and can't recommend them to anyone.
Work Quality
I engaged 5 contractors through Upwork, the work quality was varied with two of the 5 star rated failing abysmally. That's not Upwork's fault, as people being people, some just aren't what they make themselves out to be, or maybe their circumstances at the time didn't enable them to deliver. Only 2 of the contractors engaged were worthwhile.

Overall, not worth my time especially in view of their internal accounting issues. If you dare to use them, make sure you check your accounts thoroughly. With the repeated issues, I contacted the CEO direct and she did not have the courtesy to respond. That's tells you something doesn't it?

Date of experience: March 23, 2022
Nigeria
1 review
0 helpful votes
Follow Issa E.
Unfollow Issa E.
Share Review
Report Review

Upwork makes working online with different clients around the world very easy. Very professional platform with professional clients too! Love it.

Date of experience: March 22, 2022
California
3 reviews
3 helpful votes
Follow Ly C.
Unfollow Ly C.
Share Review
Report Review

I am a member and I requested to submit my proposal but it doesn't allow me to send it so I sent 6 emails to customer support and I have no response. A couple of od days later, Upwork wants me to pay my renewal membership fee because I am almost expired. I guess I need to pay the money so I can submit my proposal.

Date of experience: March 20, 2022
Canada
2 reviews
3 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

It was my first time and I ended up talking on WhatsApp to the freelancer. He took my website credentials and put malware all over my three sites. I had to close two sites and the third one is from being ranked number one in google to not ranking.

Date of experience: March 20, 2022
West Virginia
1 review
4 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Beware, it's not what you think, even paying $200/hr there are no guarantees, if freelancer problems arise you better hope they were from last week. Remedy for contracts are limited to a very narrow window, even if the contract is still ongoing. You know the contractor that takes 1/2 up front and never finishes the job? Yea, upwork breeds them. And there's nothing you can do.

Date of experience: March 3, 2022
Serbia
1 review
0 helpful votes
Follow Nikola B.
Unfollow Nikola B.
Share Review
Report Review

Great platform!
March 2, 2022

Upwork is the best platform for freelancing. Great for people who want to start their career as digital nomads.

Date of experience: March 1, 2022
Pakistan
1 review
0 helpful votes
Follow Alina J.
Unfollow Alina J.
Share Review
Report Review

I always love to work on Upwork. When I started my career as a freelancer I build my profiles on various platforms but now I only work on Upwork. I enjoyed working here. And I think it is more secure than any other platform. Upwork community guides in the batter way whenever a problem raise. And I feel much more secure here. And I suggest all the people work here than any other platform. All the terms and conditions are properly explained. And guided by the community. One important thing Upwork Webinar is a great platform to learn for newbies how they can work in a better way on Upwork. Everything is explained by using examples of Upwork success stories.

Date of experience: February 27, 2022
Poland
1 review
1 helpful vote
Follow Yunus K.
Unfollow Yunus K.
Share Review
Report Review

It is great concept working well but the website is super slow and buggy. Messages are not loading sometimes not possible to close contract. It is just frozen. Fees are another topic. It cuts 20% fee... (top of it you need to pay tax etc half of the money you are earning is just gone) And it is asking to buy premium membership. And buy connects etc. They should really consider to drop fees if they want to attract or not lose good developers.

Date of experience: February 18, 2022
Bangladesh
2 reviews
1 helpful vote
Follow ALOK G.
Unfollow ALOK G.
Share Review
Report Review

Awesome & Excellent
February 18, 2022

Dear Upwork,
I am a Graphic Designer. I complete my MSC. Degree at Botany. I love Design.
I Design Logos, Business Card, Animated Website Banner Ads, Banner, Vector Trace, Background Remove, Letter Head, Envelop & Logo Animation.

The Experience was Awesome & Excellent. Upwork Platform is one of the best Market Place in the Online World.

I Love it Very Much. Thank You, Upwork.
Have a Nice Day...

Date of experience: February 17, 2022
Ukraine
1 review
0 helpful votes
Follow Andrii P.
Unfollow Andrii P.
Share Review
Report Review

I've been working on Upwork for over 5 years now - since fall 2016, after several months of unsuccessful attempts to find a full-time job in the country where I live. On Upwork, I signed my first contract after 2 or 3 days after registering.

Although for some time I thought freelancing was temporary, then I decided that freelancing would become my main occupation.

Upwork is just like any other "market" - there are both good or bad clients. Over time, you learn how to distinguish the first from the second. You have complete control over who you want to work with and who you don't.

This is not a place where you can easily earn money. Here you can earn only if you are really a professional in your field. It may be difficult to find clients initially and even if you are an experienced freelancer, you still need to put in some effort to find new clients and sign new contracts.

But if you are a good specialist, you'll eventually find long-term contracts and will be earning in US dollars, which is especially important if you live in a developing country.

I highly recommend this marketplace for all good specialists who want to find remote work.

Date of experience: February 17, 2022
Pakistan
1 review
0 helpful votes
Follow Ahmed A.
Unfollow Ahmed A.
Share Review
Report Review

Best Freelancing Platform
February 17, 2022

Upwork is a platform where freelancers can make their profiles and get work easily. The way that Upwork sets up a profile is phenomenal and clients can easily see the potential and the skill set of the freelancer. This makes is so easy for freelancers to find relevant work and for the clients to hire a relevant person for a job.

I would like to say that Upwork Team is doing an outstanding job!

Date of experience: February 16, 2022
Canada
2 reviews
1 helpful vote
Follow Roger Y.
Unfollow Roger Y.
Share Review
Report Review

This site if full of fake NFT project promoters and fake reviews. DO NOT HIRE ANY NFT PROJECT PROMOTERS FROM UPWORK.COM. There is no customer support and they support these scammers to get their fees! BEWARE AND DO NOT HIRE THE SCAMMERS BELOW

Date of experience: February 15, 2022
Poland
1 review
0 helpful votes
Follow Adrian C.
Unfollow Adrian C.
Share Review
Report Review

Upwork is a great place to test your skills. Opportunities that Upwork gives you, basically can change your life. I am a real example of it. Started with small projects to move into bigger ones. Working on Upwork it was a life changer. Fees are fair and support is always with you.

Date of experience: February 4, 2022
Oman
1 review
0 helpful votes
Follow Hammad H.
Unfollow Hammad H.
Share Review
Report Review

Upwork is one of the best platform that I have used ever. I always found very Nice client to work with them in my spare time.

I will recommend to all of you use the amazing platform.

Date of experience: February 3, 2022
Bangladesh
1 review
0 helpful votes
Follow Raju A.
Unfollow Raju A.
Share Review
Report Review

Perfect marketplace
February 2, 2022

I am very lucky to join in Upwork marketplace. I run my business through Upwork. It is one of the biggest marketplaces in the world.

Date of experience: January 31, 2022
Bangladesh
1 review
0 helpful votes
Follow Monzur Ahmed U.
Unfollow Monzur Ahmed U.
Share Review
Report Review

Part of my life
February 1, 2022

I always wanted to be my own boss. So I was looking for something that can help me to build my career. I found Upwork and found my fortune. I was able to build a strong profile on Upwork through my work and my dedication. Now I'm a top-rated 'Admin support specialist' and working with various foreign clients successfully through Upwork. I'm a full-time freelancer on Upwork. So Upwork is a part of my life :)

Date of experience: January 31, 2022
Malawi
1 review
0 helpful votes
Follow Barhalibirhu F.
Unfollow Barhalibirhu F.
Share Review
Report Review

My name is Fundiko and I reside in a refugee camp. I worked for at least 3 organizations online that crooked me almost USD 3,000. If my brain functions well, I opened my account with Upwork on 3rd September 2021. I landed my first job in transcription on 17th September 2021 with Ibrahim Yasser, and this Job was the key to opening other opportunities at Upwork, and It was a pleasure to work with him in the way that he was not my employer rather my teacher. I am currently working as a Transcriber, Social Media Marketer, and Translator. I have been able to gain USD 1,000 at Upwork within 3 months. As a refugee, this money has assisted me to open my own small poultry with 100 chickens and a small shop. As a refugee, I no longer rely on assistance from the UNHCR rather rely on myself and this has assisted me to see myself working toward the restoration of my hope. Therefore, none can hinder me from saying that Upwork is the restoration of hope to the hopeless. Apart from this, I have been of great importance to my fellow refugees, thanks to Upwork. I sometimes get work opportunities that request me to work as a team and that is how I train my fellow refugees in transcription and Social media marketing to assist me to fulfill some work to gain money after accomplishing the tasks they were assigned.

Date of experience: January 25, 2022
Bangladesh
1 review
0 helpful votes
Follow Kaushik F.
Unfollow Kaushik F.
Share Review
Report Review

Best Remote Work Space!
January 25, 2022

Working at upwork for last 10 years as a Lead generator. Day by day upwork grew up also I grew up with.
As a full-time remote Lead Generator, I don't need to go to any other marketplace for looking for a job. A lot of clients post their job from whole over the world and we the freelancer providing the best support to them. Without upwork, it wasn't possible and won't be possible. Upwork is transparent for both parties client and freelancer. I'm glad to be a part of upwork.

Regards
Kaushik Farhan

Date of experience: January 24, 2022

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States