Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Upwork

Upwork

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Upwork?
grey stargrey stargrey stargrey stargrey star

Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
This company does not typically respond to reviews

We monitor reviews for authenticity

Honduras
1 review
0 helpful votes
Follow Eduardo R.
Unfollow Eduardo R.
Share Review
Report Review

It has been a great experience in Upwork, great to make extra gigs and connect with customers worldwide.

Date of experience: May 30, 2020
California
1 review
0 helpful votes
Follow Bambi O.
Unfollow Bambi O.
Share Review
Report Review

Great!
May 29, 2020

Upwork is a great platform to use if you work from home or wanting to start. They also have great resources to help you land the perfect job with the perfect client.

Date of experience: May 28, 2020
Nigeria
1 review
0 helpful votes
Follow Diamaka A.
Unfollow Diamaka A.
Share Review
Report Review

It's a very good freelancing website. It's difficult at the beginning (just like every good thing), nonetheless, its services are top notch. Highly recommend!

Date of experience: May 28, 2020
Romania
1 review
0 helpful votes
Follow Teo A.
Unfollow Teo A.
Share Review
Report Review

When I started my freelancing career a few years ago, I didn't really think that it will become my main source of income. Slow but steady, my small business grew and now I am able to redo my kitchen or upgrade my car with the money I make everyday. I started with small jobs, 5-10 $, got great reviews, that brought me bigger and bigger clients. Thanks to Upwork, those clients have a verified payment method, we work with an escrow account and I always find support if I have a problem. I tried other platforms in the past, but now my only freelancer account is on Upwork. With a little patience, you can achieve great success.

Date of experience: May 28, 2020
Kenya
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Share Review
Report Review

I find the services offered by Upwork very helpful, changes peoples lives. As a freelancer, I get to work on jobs and get paid handsomely.

Date of experience: May 28, 2020
Illinois
1 review
0 helpful votes
Follow Derek P.
Unfollow Derek P.
Share Review
Report Review

Great Experience
May 29, 2020

Excellent platform to both receive help and pick-up gigs! Upwork has helped me propel my Freelancing Career!

Date of experience: May 28, 2020
Philippines
1 review
0 helpful votes
Follow MaryJean L.
Unfollow MaryJean L.
Share Review
Report Review

I've been woth Upwork for almost 4 years now and I can say that it is the best online job platform I've tried so far. Great pay, good support and plenty varieties of line of work that you can choose from.

Date of experience: May 27, 2020
Vermont
1 review
0 helpful votes
Follow Amy B.
Unfollow Amy B.
Share Review
Report Review

I started my freelancing career on Upwork/Elance several years ago. Every year, I find more great clients and make more money on Upwork. It really helped me grow my business.

Date of experience: May 27, 2020
Nigeria
1 review
0 helpful votes
Follow Emmanuel E.
Unfollow Emmanuel E.
Share Review
Report Review

Upwork is the best
May 28, 2020

Yes, there are lots of freelance websites out there but none can compare to Upwork in terms of security. It's surely one freelance website I'd recommend any day, any time!

Date of experience: May 27, 2020
India
1 review
2 helpful votes
Follow Sahil D.
Unfollow Sahil D.
Share Review
Report Review

They just deactivated my account without telling anything. Although I hadn't violated any terms and conditions of upwork. And they hadn't told me any reason of deactivation.

Date of experience: May 27, 2020
Turkiye
1 review
0 helpful votes
Follow asmae b.
Unfollow asmae b.
Share Review
Report Review

Upwork is a good platform for a freelancer to find a job. However, the service fee is a little bit high.

Date of experience: May 27, 2020
Australia
1 review
0 helpful votes
Follow Peter C.
Unfollow Peter C.
Share Review
Report Review

Brilliant company
May 27, 2020

Upwork provides a great service and is a win win for client and freelancer. The client finds the most suitable freelancer for their job and the freelancer gets work. Freelancers scan available work offers and then bid for the job. This should lead to an interview either via Upwork messages, a skype or a mobile call. With the random screen shots taken when the freelancer is working on the clients accounting system, the client can be confident the freelancer is working on the job when they get the Upwork invoice and the freelancer gets paid weekly. When the job is finished, the client should leave a reference and as good references build up, the freelancer gets invitations to work on new client jobs which in my case led to more and more work, a considerable number of regular clients and I have done a lot more one off jobs..

Date of experience: May 26, 2020
Viet Nam
1 review
0 helpful votes
Follow Huong T.
Unfollow Huong T.
Share Review
Report Review

Upwork is a reputable website help connect freelancers with the clients. It's best freelancing website.

Date of experience: May 25, 2020
New York
1 review
0 helpful votes
Follow Pamela G.
Unfollow Pamela G.
Share Review
Report Review

Upwork has forever made me into a writing entrepreneur. I consistently get clients and the staff at Upwork is there for you 24 hours a day to answer all of your questions. They are all very personable as well. It is a cumulative experience so the more work you get and the positive reviews come in, the greater your chances are of being hired each time.

Date of experience: May 25, 2020
India
1 review
0 helpful votes
Follow Anirudh P.
Unfollow Anirudh P.
Share Review
Report Review

Awesome
May 26, 2020

Its a great platform to choose the freelancing business. It's been more than 6 years since I joined upwork and I am getting projects continuously. I worked with the clients from all over the world. I highly recommend upwork.

Date of experience: May 24, 2020
Georgia
3 reviews
0 helpful votes
Follow Jade M.
Unfollow Jade M.
Share Review
Report Review

UpWork has been fantastic to me. It has put me in contact with multiple brands and clients who have both enhanced my portfolio while I help them bring their business visions to life. They ensure that I get paid - which is pretty hard these days - and they hold me to a standard so make sure I am producing the work I am being paid to do. The fees are there, but the profit makes up for it. It is better than working freelance and not sure if the client is going to pay. I recommend it to everyone I know. 10/10.

Date of experience: May 24, 2020
Nepal
1 review
0 helpful votes
Follow Birendra P.
Unfollow Birendra P.
Share Review
Report Review

2D Animation
May 24, 2020

I found upwork is the best freelancing site for 2D Animation that I worked since long and made my career and use my talent in the world.
Thank you upwork...

Date of experience: May 24, 2020
Philippines
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Upwork is a good plat form for all freelancers worldwide. It helps us to gain clients and protection at the sametime. I love working in Upwork.

Date of experience: May 24, 2020
South Africa
1 review
0 helpful votes
Follow Johannes F.
Unfollow Johannes F.
Share Review
Report Review

I have been working on upwork as freelancer for over 1 year now and it has been an excellent experience.

Date of experience: May 23, 2020
California
1 review
3 helpful votes
Follow Rich S.
Unfollow Rich S.
Share Review
Report Review

Upwork's initial big draw for me was its escrow service. Throughout my long and storied freelance writing career, I've had to deal with clients who tried to burn me by either taking forever to pay or by skipping out on their obligations. Upwork ended this headache. My clients nowadays are required to put into Upwork's escrow system the money they'll owe me. Unless a client has a legitimate, refund-qualifying gripe with my work, Upwork guarantees I'll receive payment (and usually within two weeks).

Of course, I've found other reasons to appreciate and rely on Upwork. The most important of these secondary reasons is Upwork gives me access to some fairly spectacular potential clients. Were it not for Upwork, finding these great prospects would be like looking for a needle in a haystack. Also, Upwork made it easy for me to land many of these potentials, nearly all of whom went on to distinguish themselves as truly wonderful clients (you know, the to-die-for kind).

Another important reason I'm an Upwork loyalist is the platform's reliability. It seems like it's never down, so there's no sitting around and cooling my jets.

If you're a freelancer and you want to be successful, Upwork is a must-have. I strongly recommend it.

Date of experience: May 23, 2020

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States