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UpworkReviews 2,128

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
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Tennessee
1 review
0 helpful votes
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Great opportunity
September 17, 2020

What with the lockdown and sequestering, my career opportunities disappeared for now. A client told me about Upwork and how I could utilize my fallback skills as a proofreader and editor freelancing. I have since landed a few jobs and hope to increase my workload soon.

Date of experience: September 16, 2020
Pakistan
1 review
0 helpful votes
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The world around us is changing and our workspaces are evolving. Upwork has provided us with the perfect platform, according to the constantly evolving technology, to connect businesses and business owners with freelancers.

Date of experience: September 16, 2020
Texas
1 review
2 helpful votes
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Upwork is very user-friendly and intuitive. It is a great platform if you are new to freelancing and looking to build your client base. As you grow, my suggestion would be to wean yourself away from Upwork's services, mainly because of the fees. If you are ever going to go full-time freelance for a living, you will need to be free from Upwork's exorbitant fees.

Takeaway: Great for beginner freelancers. Not good for long-term, full-time freelancers looking to make a living from their work.

Date of experience: September 16, 2020
India
1 review
0 helpful votes
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Upwork
September 16, 2020

Upwork is best platform for getting genuine client. Its services are rich & secure & trustworthy which i like most.

Date of experience: September 16, 2020
North Carolina
2 reviews
0 helpful votes
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Great experience
September 16, 2020

I really have enjoyed my time on Upwork so far. Any issues I have had upwork is very quick to respond and help me out.

Date of experience: September 16, 2020
Indonesia
1 review
0 helpful votes
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Great marketplace
September 16, 2020

I'm so happy working on this marketplace. Easy to use and their team provide great support. They provide what you need as freelancer.

Date of experience: September 16, 2020
India
1 review
0 helpful votes
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I have been using this before a year and gained many contracts. This platform provides very good clients and if we stuck in any contract upwork support team ready to help us.

Date of experience: September 15, 2020
Philippines
1 review
0 helpful votes
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A Helping Hand
September 16, 2020

Upwork has helped me and other freelancers around the world to have an income in this challenging time. It has a very user friendly website and app. The customer support is very helpful, responsive, and understanding. The community is also great. It's very informative and helpful when you have questions. I haven't encountered any rude clients and so far they are all nice people.

Date of experience: September 15, 2020
Pakistan
1 review
0 helpful votes
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Upwork review
September 16, 2020

I have been using this platform for last 1 month and i am very happy to be a part of it. I have earned quiet alot of money as well as gained many contracts.

Date of experience: September 15, 2020
Pakistan
1 review
0 helpful votes
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Upwork review
September 16, 2020

Good platform for all the freelancers.! It difficult to get a new job as a newbie and you have to purchase the connects as well.!

Date of experience: September 15, 2020
India
1 review
0 helpful votes
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Really appreciate Upwork
September 16, 2020

I am working on Upwork from last 7 years and it has made my life very easy in term of ecpenses. Thank you Upwork team

Date of experience: September 15, 2020
Ukraine
1 review
7 helpful votes
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Better to avoid trusting them, they take 20% for nothing.
Can't even protect my work from a cheaters. Who looking
Many times I do the work, spending my time and resources - but client take results and escape without payment under upwork protection,
Upwork never listens to reports about suspicius hirers, even allow them return their deposite.
It's just wasting time to build profile and look for rating there

Date of experience: September 14, 2020
Pakistan
1 review
0 helpful votes
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Upwork review
September 15, 2020

I have more than 1 year on upwork. And I got only 70$. Its not the amount which I was thinking about. Drawback of Upwork is less connects (According to me) It should be unlimited.

Date of experience: September 14, 2020
India
1 review
0 helpful votes
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Amazing Platform. This was my dream to work on Upwork. Your payments are secure and you can find genuine client and genuine work here. You can get your work and payment certification from Upwork.

Date of experience: September 14, 2020
MD
1 review
0 helpful votes
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Have experience about 15 years in IT, think upwork.com is cool place for clients and freelancers. Good cooperation

Date of experience: September 13, 2020
Philippines
1 review
0 helpful votes
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Freelancer Review
September 13, 2020

Upwork has helped me, my friends, and my family. Especially during the pandemic time, great that we are able to earn thru this platform

Date of experience: September 13, 2020
ST
1 review
0 helpful votes
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My new way of work
September 13, 2020

I've looking and search for a good and nice freelancer platform and there's it. The excellent platform that can help clients and freelancer to work together in a secure way

Date of experience: September 12, 2020
GB
1 review
1 helpful vote
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I've used the site as a freelancer for 6 years (originally O desk). To begin with it felt supportive and despite the huge competition from freelancers charging barely anything and clients wanting ridiculous amounts of work for pittance I started to build up work. I had 1 issue with a client and the support team resolved it fairly and quickly.

Nowadays I'm constantly getting emails about ‘changes to their terms' which are usually not beneficial for freelancers. The ‘connects' system is the final straw for me. Upwork already takes 20% of all my earnings (they charge the client 10 or 20% too on the same work) now they want me pay a monthly fee to be allowed to apply for jobs that make them their money? It's no longer viable for me, I'll use my few free connects for occasional jobs but I feel a bit ripped off by Upwork.

Date of experience: September 11, 2020
France
1 review
0 helpful votes
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Effective working platform
September 11, 2020

Up work is a very good platform for every hardworking freelancers.
I did working on upwork 2 years, i am top talent now, yes begining is difficult, you need open up a new prospect by you talent or Professional knowledge and communication and judgment...
but if you really have sth, don't worry, you will find you will got fair treatment.

Date of experience: September 11, 2020
Bangladesh
1 review
0 helpful votes
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Freelancer Review
September 11, 2020

Upwork is great to finding freelancing jobs. Great system and support. I wish they will review their fees and bring it down.

Date of experience: September 11, 2020

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States