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Upwork

2.8

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Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
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Philippines
1 review
0 helpful votes
Follow Cloe R.
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Upwork gave me the opportunity to showcase my skills to clients worldwide using a secure platform to do so.

Date of experience: October 16, 2020
Kenya
1 review
0 helpful votes
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Upwork is the best!
October 17, 2020

I thank God i have made progress in this platform. It is the best freelance platform where professionalism is upheld. Thank you upwork!

Date of experience: October 16, 2020
Italy
2 reviews
8 helpful votes
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Terrible
October 15, 2020

I have a university degree and work experience in the relevant field. Upwork keeps rejecting my application and It is really interesting why I am not considered as good enough for them. They did not even bother to explain well why my application was rejected. They just sent me an email implying I do not have enough skills (I listed my skills on the website though?). They just create unnecessary obstacles for people who are willing to work.

Date of experience: October 15, 2020
Uganda
1 review
0 helpful votes
Follow Aarti P.
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Best Platform to grow. Upwork team helped me to secure my account. Safe & secure. Many features in Upwork make it best among rest freelabcers site.

Date of experience: October 15, 2020
Pakistan
1 review
0 helpful votes
Follow aminul i.
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Upwork is the best marketplace at this time. Having much opportunity for a professional freelancer who has the best skill. One thing is more appreciable which is Upwork payment system is secured and reliable.

Date of experience: October 15, 2020
Pakistan
1 review
0 helpful votes
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Awsome Experience
October 15, 2020

Highly Professional Freelancing website and the best platform to show your skills online.
Thank you Upwork.

Date of experience: October 15, 2020
Pakistan
1 review
0 helpful votes
Follow Humza M.
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It's been a month since I am on Upwork and it's a great platform where a
Skill person can grow his business and become successful.

Date of experience: October 15, 2020
Ethiopia
1 review
14 helpful votes
Follow Kumneger T.
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Before joining Upwork, 8 months back, I never thought that skilled experts like me, who live in developing countries, can join the global workforce just because of where we are located.
Upwork has proved me wrong. By joining Upwork not only I have benefited from better earnings but also my service benefited clients all across the globe and that makes me a lot proud of myself and I'm thankful of Upwork for that.
Working remotely has become the new tradition, and Upwork has the best team and platform to ensure anyone from anywhere work everywhere!

Date of experience: October 14, 2020
Pakistan
1 review
0 helpful votes
Follow Muhammad F.
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Upwork is a great platform among the other freelancer portals as they filter the best freelancers, tough for new freelancer to get project as they invest more to purchase bids.

Date of experience: October 14, 2020
India
1 review
0 helpful votes
Follow Barun K.
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Upwork is the best
October 14, 2020

Amongst all the platforms my all-time favorite is only and only Upwork. The client and job facility both are awesome here. Very user-friendly and high standard platform. I am proud to be a part of upwork family and this is my only source of income. Upwork fulfilling all my dreams. Thanks :)

Date of experience: October 14, 2020
Florida
1 review
12 helpful votes
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So Far I've been on Upwork for a month and I've had about 5 gigs come my way. Once I figured out how to best present my work on the platform and approach clients. I got several projects. I think the best thing about the platform as a freelancer is the safety net of having a third party secure the funds and payment from prospective clients. So far it's been a good experience and I recommend the platform.

Date of experience: October 14, 2020
District of Columbia
1 review
0 helpful votes
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Great way to find work
October 14, 2020

I love using Upwork because as a military spouse, it allows me to find virtual and remote jobs and roles that I can take with me when we move due to the needs of the military. There are so many opportunities to choose from too. I love the peace of mind that Upwork provides through it's services to it's freelancers and those who are posting jobs. I would highly recommend using Upwork to find your next role!

Date of experience: October 14, 2020
Lebanon
1 review
0 helpful votes
Follow Suraya C.
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Upwork changed my life
October 14, 2020

Upwork is challenging, smart and always available. This is how I personally feel!
Upwork opened a new door for me, even though sometimes it is frustrating to deal with freelancing issues (especially JSS), this experience has changed my life, after being an employee for long years I am now free happily doing what I love with more passion and creativity.
Thank you Upwork and thumbs up for the continuous support whenever needed.

Date of experience: October 13, 2020
AE
1 review
0 helpful votes
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I am proud to be a freelancer working for Upwork. It's only been a month but I have made a steady income with it already.

Date of experience: October 13, 2020
Romania
1 review
0 helpful votes
Follow David I.
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I can tell Upwork invests heavily in technology, in customer & freelancer services, new functionalities, attracting major enterprises to their platform. For these, I am very grateful.
I am also grateful for the stability they offer and their exceptional customer (freelancer) support.
The fees are steep but it's understandable to a certain extent, given the above.
In respect to clients you might find on Upwork, there are two major categories: good people and bad people. I guess that is not surprising and it's a general rule of life :).
All in all, Upwork is a great platform to be a part of.

Date of experience: October 13, 2020
Pakistan
1 review
0 helpful votes
Follow Ayaz M.
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I had made Account many years ago but never used this platform yet, I was active past month at upwork and meanwhile I got a project from client, after completion of 1st task he awarded me with another job and I again completed that job in time, which really boosted me and I see the charms and attraction of upwork. Since then I shall be online most of the time and searching and waiting for job.
Overall experience at Upwork platform is Superb for me and I recommend people to join this platform to explore the new heights of your skills and experience as well as your knowledge.

Date of experience: October 13, 2020
Bangladesh
1 review
0 helpful votes
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It's really amazing platform for all of the freelancer and buyers also. Really professional and user friendly. I love it

Date of experience: October 13, 2020
Philippines
1 review
1 helpful vote
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It is indeed the gamechanger for freelancers. It gave me the opportunity to share my skills while achieving the remote work experience.

Date of experience: October 13, 2020
Pakistan
1 review
0 helpful votes
Follow Awais A.
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Very great Platform for freelancers. Professional clients and they know what is their work requirement.

I have read all the Upwork job success ratio policies but didn't know only a small thing(Inactivity in the contract) will gonna have a great impact on job success score. I have done multiple projects and completed them successfully but I have some contracts which were not ended by the client and I also didn't end them because there were possibilities that the client would hire me again but that small factor of inactivity brings my job success score to 80% even I have done all jobs successfully with good reviews and that disappoints me very much.
Just a suggestion Upwork should remind the freelancers if something gonna leave a bad impact on the job success ratio like reminding freelancers for closing the contract in which there has been inactivity. Hopefully I will recover my job success score as I have got some new projects.

Date of experience: October 12, 2020
Canada
2 reviews
2 helpful votes
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I've had great success.
October 13, 2020

I have been on Upwork for almost 5 years and it has skyrocketed my business. I find the clients are ready to order, so it's just getting the right match. I have had excellent customer service as well and my questions get answered in a very timely manner. I appreciate the fact that their commission fees reduce when you have more business from the same client. Other sites do not have this.

Date of experience: October 12, 2020

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States