Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Upwork

Upwork

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Upwork?
grey stargrey stargrey stargrey stargrey star

Upwork Reviews Summary

Upwork has a rating of 2.8 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 3rd among Freelancing sites.

service
538
value
521
shipping
285
returns
331
quality
509
This company does not typically respond to reviews

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Nazmul H.
Unfollow Nazmul H.
Share Review
Report Review

"Upwork review"
November 3, 2020

It's a great experience with Upwork. I really love to because they have wonderful payment protection, support, and of-course echo friendly interface! If you are professional and have solid skills then no doubt, just go with Upwork!

Date of experience: November 2, 2020
Brazil
1 review
0 helpful votes
Follow Fernando D.
Unfollow Fernando D.
Share Review
Report Review

I've worked on some other platforms before and Upwork is by far the best one. Awesome clients, very realists, fair budgets. The 20% is a high tax, but it's the price for the service they offer.

Date of experience: November 2, 2020
Nigeria
1 review
0 helpful votes
Follow Oluwaseyi D.
Unfollow Oluwaseyi D.
Share Review
Report Review

Extraordinary
November 3, 2020

Upwork is the best and an outstanding freelance platform that has added values to freelancers across the globe.

Date of experience: November 2, 2020
Nigeria
1 review
0 helpful votes
Follow Omogbolahan A.
Unfollow Omogbolahan A.
Share Review
Report Review

Upwork is a very good freelancer app, where business opportunities comes dauly,. I love this app mainly because it makes me aware of the current skills in demand in the market place due to various clients request. It is very easy to search for jobs too, all you need to do is write your desired job in the search box. I love the fact that they guage the interest of d client and freelancer on a 50/50 rate, it's very encouraging so it's very hard to get cheated by your client or freelancer if you work on the site...
They also have fast customer service reply to attend to complains and help you get it solved.

Upwork is a very good site

Date of experience: November 1, 2020
Philippines
1 review
0 helpful votes
Follow Daisyree M.
Unfollow Daisyree M.
Share Review
Report Review

Upwork is Life
November 3, 2020

Thank you for helping me grow! You have helped me to discover of my potential. I have been invited for many job posts and been hired more than I have expected. I have just started this August 2020 but the opportunity is really overwhelming! Kudos Upwork!

Date of experience: November 1, 2020
Pakistan
1 review
0 helpful votes
Follow Muhammad A.
Unfollow Muhammad A.
Share Review
Report Review

Excellent
November 2, 2020

I've excellent experience on upwork it is providing extraordinary services to their sellers everyday and the latest update is very good to have gigs... Highly recommended

Date of experience: November 1, 2020
Philippines
1 review
0 helpful votes
Follow MaryAnne T.
Unfollow MaryAnne T.
Share Review
Report Review

Upwork review
November 2, 2020

Upwork helps us connects with prospective clients. They make it easier to apply online worldwide. They also protect their customers identity.

Date of experience: November 1, 2020
Malaysia
1 review
0 helpful votes
Follow Harjit R.
Unfollow Harjit R.
Share Review
Report Review

Vey good webiste
November 2, 2020

Easy to get job with clear indicator with specific skills and knowledge. The payment also pretty good with amount of job given

Date of experience: November 1, 2020
Pakistan
1 review
0 helpful votes
Follow Asif I.
Unfollow Asif I.
Share Review
Report Review

I have multiple skills from enterprise development to cloud solutions consultancy to simple web/mobile apps. And among various online work providers, only Upwork offers opportunities for my varied skills in almost every domain. The initial entry and profile development process is tough but once you pass through the initial hurdles, sky is the limit.

Date of experience: October 31, 2020
Belarus
1 review
0 helpful votes
Follow Victor K.
Unfollow Victor K.
Share Review
Report Review

Upwork one love)
November 1, 2020

Very cool exchange, at first it is very difficult to take an order, but when you take an order, you fly away in the 7 sky with happiness: D
At the moment I like everything

Date of experience: October 31, 2020
India
1 review
0 helpful votes
Follow Shahid h.
Unfollow Shahid h.
Share Review
Report Review

Happy with Upwork
October 31, 2020

I am a Freelancer Interior designer. I have completed my 1 job on Upwork. Thank you upwork to showcase my work.

Date of experience: October 31, 2020
Philippines
1 review
0 helpful votes
Follow John-Billy M.
Unfollow John-Billy M.
Share Review
Report Review

HAPPY WITH UPWORK!
October 31, 2020

I'm now a 1 year upworker and still working on some of my clients before, will continue working on this platform for the security of payment and also build and develop my skills as a video editor and graphic artist.

Date of experience: October 31, 2020
BA
1 review
0 helpful votes
Follow Stevo L.
Unfollow Stevo L.
Share Review
Report Review

Great site
October 31, 2020

Great site to get connected with clients needing various freelance services, data entry, graphic design, web design, translations, programming, etc.

Date of experience: October 30, 2020
Ukraine
1 review
0 helpful votes
Follow rgdfgs d.
Unfollow rgdfgs d.
Share Review
Report Review

Upwork for work
October 31, 2020

Great and safe website to work with clients around the world. Support team is always ready to help. You can be sure in your safe work with Upwork

Date of experience: October 30, 2020
Philippines
1 review
0 helpful votes
Follow Ysa D.
Unfollow Ysa D.
Share Review
Report Review

Grea experience!
October 30, 2020

Upwork new features helps a lot of members. Fromcfinding clients, contracts, zoom for interview and etc

Date of experience: October 30, 2020
Pakistan
1 review
0 helpful votes
Follow Ali K.
Unfollow Ali K.
Share Review
Report Review

Happy with upwork
October 30, 2020

I have completed my 2 jobs on Upwork. My tasks were done very smoothly and I am happy with work. I recommend it strongly and I give it 5 stars in all.

Date of experience: October 29, 2020
Bangladesh
1 review
0 helpful votes
Follow Abdullah A.
Unfollow Abdullah A.
Share Review
Report Review

Upwork is good for a freelancer. Upwork totally change my life. I've worked here for more than 1+year and I'm learning and earning every day on this platform.

Date of experience: October 29, 2020
Pakistan
1 review
0 helpful votes
Follow Osama A.
Unfollow Osama A.
Share Review
Report Review

I have been working and providing services on various freelance platforms but Upwork is the most reliable platform in terms of its services and conditions. Also, the clients on Upwork are 100% organic and totally genuine people. I would recommend everyone either a freelancer or a hiring person to try Upwork at least once. It would be a worthwhile experience.
Thank you, Upwork for providing an amazing platform.

Date of experience: October 29, 2020
Washington
1 review
0 helpful votes
Follow Cody C.
Unfollow Cody C.
Share Review
Report Review

Upwork is a business platform that benefits from connecting freelancers and clients. For me, it essentially does 90% of the work for my business's inbound marketing by finding amazing clients and actually having them come to me. They have some fair built-in protections for both sides. I have personally benefitted quite a bit from it, though I understand that isn't everyone's story. The fees and rules seemed a bit steep and strict at first, but they make sense from a business point of view. The platform seems to reward proactivity and consistency through certain badges and the lowering of fees. In this way, the best can hopefully rise. I recommend giving it a try and then forming your own conclusions.

Date of experience: October 29, 2020
India
1 review
0 helpful votes
Follow Milan B.
Unfollow Milan B.
Share Review
Report Review

Upwork has empowered me to work with clients globally and improve my communication and project management skills dramatically over the span of just 5 years. Excellent clients with global skillset, payment protection, ease of setting up milestone and a BIG pool of work! Freelancing & Remote working at its best!

Date of experience: October 29, 2020

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States