UPSReviews 2,219

I shipped a package with UPS that I insured. The package arrived damaged and broken. UPS at first approved the claim, then two weeks later changed their mind and refused to pay on the claim. Dealing with their website is a time consuming night mare. It looks like they set it up that way to frustrate customers with complaints. I will not ship with UPS again... EVER

UPS said they delivered a package at my front door on 7/27/2022 that was a $1,200 iPhone. I have security cameras at my front door that never showed UPS on property or anyone else. The driver either took the package for himself or delivered it at wrong address. Security cameras don't lie. UPS you have been busted.

Ups said package was delivered but it was not. Person at customer service was nice but they have not done anything to remedy the situation.

They destroyed the gun safe I bought, then told me 5 different times someone would come to inspect the damage then after day 6 of cancelation of my plans finally told me oh we can't come due to covid. Then told me my refund if there would be one would be sent to the sender not the receiver that paid for it to begin with! WTF UPS? HOW CAN YOU F UP A GUN SAFE!?

I had two packages that I had authorized signature online for. UPS indicated that both packages were delivered, but I did not receive either of them. I was at home when the packages supposedly were delivered, and I later discovered the driver had delivered the packages to the wrong address. Before I found out that this is what happened, I tried to file a claim on the UPS site for missing packages. I got an automated message that said that since I had authorized signature, I was not eligible to file a claim for missing packages. It was only after several attempts to speak to someone at the regular UPS number without success that I called the number for technical support. The person I spoke to called the local main UPS office, and someone from that office later called me. They had the driver who supposedly had delivered the packages to my home come back that evening, and he discovered he had put the packages on the porch of the house next door. After all of that hassle, I finally got my packages, but UPS needs to change their policy when somes authorizes signature online and they don't receive their package due to driver error. If needed, I would have had proof with my doorbell camera video that no one ever came to my house when the packages were delivered. Until UPS changes their policy, I will never authorize signature online again. This will result in drivers having to make second trips if I am not home, whereas before, it never was a problem for drivers to leave packages by my rear door.

They don't know where is my package at
I've broke my glasses two weeks ago, so l've ordered one and paid extra to have it shipped as soon as they done making them, everything was going as plan, the delivery day was assigned last Friday July 22nd, but didn't happened, reason that the distribution center didn't put it on the truck to be delivered that day, and they said it will be delivered the first business day which happened to be Monday July 25 before 4:15 pm,, it's ok Monday will be ok, at 3:35 pm that day the UPS truck drove by my house and didn't stop, so i called, customer service said that the business where the package going to be delivered was closed and they will try again the next day, hold on what business, this is a house address, my house, so l've explained that to him he said a manager will call me before 7 pm, well no phone call from anyone, but Tuesday
July 26th the manager called me at 9 am, she assured me my package is in the truck and i will get my glasses no later than 4pm, nothing no package, so again i called customer service, same answer, a manager will call you before 7pm, nothing again, no phone call whatsoever, its now 10 pm on Tuesday night and still don't have any information about my glasses. All i need is for someone to tell me exactly without empty promises when will I be expecting my glasses. Can anyone help me?

The gentleman at the South Plainfield, NJ Branch was very helpful and took his time to find us a good deal. He worked around my budget and patiently helped me through the whole process. Great costumer service!

Received my package yesterday Outside had a hole in it and was all taped up. Opened it to find 6 out of 13 t-shirts destroyed. Holes ripped in them and grease or something all over them. Outside of package said manager check. For what?

I am going on holiday and have ordered some more summery clothing for it, I ordered with two different companies 1 week ago and paid £10 "express" postage for each (£20 total) after receiving multiple messages stating that the items would be arriving tomorrow, every single day after ordering them, and never receiving the items I called customer services, which basically are there because they legally have to, customer services can do nothing about deliveries, they cannot even get ahold of the depots, I have been I'm contact with a customer service manager who is as much help as any person off the street could be. They do nothing but provide excuses to why I have been receiving these messages literally lying to me saying my items would be delivered "tomorrow" for 7 days in a row now, rather than trying to change anything and being shocked and disgusted by the services I have received, they clearly know the issues and expect them and do nothing to change them. I am fed up, will never be ordering "express" delivery by this scamming company.

$#*! company. Stupidly high brokerage fees and poor customer service. Do not ever make a purchase from a company that uses this as their shipper.

How in the world this company is in business and has a net worth of 183 million in beyond me! Customer service is absolutely horrible, their solution for everything is wait another hour. Spent 8 hours of my Saturday trying to track down a package delivered to my work. The answer was always wait another hour until it was sorry there are no more trucks on the road looks like it will be delivered Monday. I would recommend that if you have to call customer service use two phones sometimes you can get shorter wait times and the possibility that you get an agent that is helpful is about 25% of the time (you can trust my statistic because I had to call 8+ times yesterday). Also, if you stay on the line after the call to leave a review they will ask you to explain why you gave those rating, then while you are explaining your situation it will cut you off and say there was an issue with submitting your review. People continue to give them business so why should they care or make improvements. But I for one am not one of those people. Yesterday is the last day I will ever use or deal with UPS again.

I had ordered a very expensive item from Italy and the staff 'lost' my item at the pick up point. Bad communication throughout. Not happy with the service at all.

Told them in the in the beginning no one would be home to accept the package until after 4:00pm. Yet every day they would come early in the morning. Every afternoon I would talk to UPS and was told every time that my package would arrive around 5:00pm the next day. This happened three days in a row. Then they returned to sender. Absolute worst company.

I ordered 4 days ago a kit for nails and I was supposedly going to receive it today. Once the UPS driver comes, he parks outside the gate; since it's a gated community, and just sits there for a good 5 mins acting as if he was trying to get it after that he leaves and says that he tried to come to my door and deliver it when he didn't. I now have to wait 2 more days so that they can "try" again. $#*! you guys worst $#*! ever

Sent a return package back to Amazon and have no information as to its status of location. This company is over rated and very unreliable!

5 days for an overnight envelope, also lost a package and said they would find it, lost $800 because they would do nothing about it! I will not order from ANYONE that uses this company.

Do anything you can NOT to use UPS! Many of my packages have gone missing. They take no responsibility for their awful services. Save your money and use another service.

Delayed my package 3 times and poor customer service. Ill make sure I never get anything delivered through them again.

Terrible service. Booked a parcel for pick up. Paid for the service, filling in all details, going from UK to Portugal, including asking for all customs, etc. charges to be charged to ME. Sender (ie. Person who did not book or pay for the parcel) charged weeks later for "taxes and duties" even after I myself as the receiver in Portugal had already been charged almost the same customs charges than the value of the parcel! Tried contacting UPS in EVERY way - Facebook, phone, etc. get passed around but NOT ONE EMPLOYEE CAN EXPLAIN THE SECOND CHARGES ISSUED TO THE PERSON IN THE UK. TOTALLY ILLEGAL - AVOID AT ALL COSTS.