Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Item did not ship for 7 days from day of purchase tho it said it was in stock and usually ships within 1-2 days. Item arrived 2 days after being shipped. Item was a flag case for my dad's burial flag. It is well made. Comes packed and protected very well. It is made in the USA which was very important to me. There is no way in hell that his flag would be displayed in a chinese made case. Overall I am pleased and would order again from them. If it said shipped within 5-7 days then I would not even bring it up. I did a chat and the man on other end was very professional. It seemed like he checked into it because case shipped following day.
The flag from my Dad's service, which is a standard size flag folded by the military personnel doesn't fit into the case. Assumed that this was a standard size however I never checked. Disappointed however I assume responsibility for nother verifying.
Fast, Efficient, and Affordable! I gave you an excellent review so why do I have to type 100 characters?
THIS WAS A GOOD QUALITY FLAG THAT WAS DELIVERED. QUICK DELIVERY ON THE PRODUCT. REASONABLE SHIPPING COSTS. ADDITIONAL HARDWARE I ORDERD SEEMS STRONG AND GOOD QUALITY.
Good quality flags, quick delivery.
Only reason I didnt give 5 stars is because of the high shipping cost.
I placed the order on Feb. 12th and have not received it yet, and I have been charged for it on my credit card. The invoice number is *******5001. When will I receive this order?
Thank you for your quick and fast response. The poles and hardware was strong and I put them up already. Hope to have them by Superbowl Sunday and I did. Thank you.
Received order on time and the cost of flags and shipping was very fair. Will order from United States Flag Store again, when I need flags.
I received the flags and also purchased the desk flag mount. We are using them for an event displaying the American and Israeli flags and it looks amazing.
Just the flag I was looking for. It will use as a sign of respect for his service and sacrifice for this country
All the flag are what I expected, except it would be better if the were rolled up and not folded, that way they would not be all wrinkled.
Awesome service, fast delivery and responses. The pricing was great as well. We ordered 2 American flags and got them in no time!
Everything went smoothly. From search to delivery, everything happened just as it should. The only thing I would have preferred differently, is that the flag would have been rolled around the stick without a fold.
I ordered an engraved brass plate. With filling out forms, sometimes a typo occurs. It would have been nice if someone would have questioned it and emailed me to see if it was correct. After receiving it, I immediately ordered a new one because the product is economical and delivery is fast.
My flag arrived when they said it would and the quality seems good. Only time will tell. So far, my only issue is the stars. They are not centered in the blue area of the flag and there is about a 1 inch gap of just blue at the bottom of the blue area. Not a big deal, but I don't think it should be that difficult to make sure everything is centered and even all the way around.
My shipment was short. I ordered and paid for 10 flags and received only 1 flag. I have contacted your office and I am supposed to be getting the other 9 flags. When I get the other 9 flags then I will rate you at 5 stars if everything goes ok
This flag is for my husband's birthday in February. He has a work shop on the property with a Marine flag. This POW flag is just what he has been wanting to put opposite the Marine flag. Thank you, United States Flag Store for the quality and the fast delivery.
I always buy an Annin flag knowing they are top quality. They are beautiful and long-lasting and a tribute to our great country. They help make our country great again.
Let me start by saying I'm very pleased with this flag, it's very well made. The only improvements I would suggest is to make the colors more vivid and stitch the company tags on the back of the flag instead of the front.
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

