United States Flag Store

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United States Flag Store

4.8

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United States Flag Store Reviews Summary

The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
601
value
362
shipping
361
returns
16
quality
3,124
This company responds to reviews on average within 2 days

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48,584 reviews

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Washington
1 review
0 helpful votes
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Slow to process order
February 23, 2018

Item did not ship for 7 days from day of purchase tho it said it was in stock and usually ships within 1-2 days. Item arrived 2 days after being shipped. Item was a flag case for my dad's burial flag. It is well made. Comes packed and protected very well. It is made in the USA which was very important to me. There is no way in hell that his flag would be displayed in a chinese made case. Overall I am pleased and would order again from them. If it said shipped within 5-7 days then I would not even bring it up. I did a chat and the man on other end was very professional. It seemed like he checked into it because case shipped following day.

Date of experience: February 23, 2018
Illinois
1 review
0 helpful votes
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The flag from my Dad's service, which is a standard size flag folded by the military personnel doesn't fit into the case. Assumed that this was a standard size however I never checked. Disappointed however I assume responsibility for nother verifying.

Date of experience: February 22, 2018
Virginia
1 review
0 helpful votes
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Excellent Service
February 14, 2018

Fast, Efficient, and Affordable! I gave you an excellent review so why do I have to type 100 characters?

Date of experience: February 14, 2018
Missouri
1 review
0 helpful votes
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SATISFIED
February 14, 2018

THIS WAS A GOOD QUALITY FLAG THAT WAS DELIVERED. QUICK DELIVERY ON THE PRODUCT. REASONABLE SHIPPING COSTS. ADDITIONAL HARDWARE I ORDERD SEEMS STRONG AND GOOD QUALITY.

Date of experience: February 14, 2018
Texas
1 review
0 helpful votes
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Good quality flags
February 12, 2018

Good quality flags, quick delivery.
Only reason I didnt give 5 stars is because of the high shipping cost.

Date of experience: February 12, 2018
Michigan
1 review
0 helpful votes
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"Where is the order?"
February 12, 2018

I placed the order on Feb. 12th and have not received it yet, and I have been charged for it on my credit card. The invoice number is *******5001. When will I receive this order?

Date of experience: February 12, 2018
Pennsylvania
1 review
0 helpful votes
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Good service
February 5, 2018

Thank you for your quick and fast response. The poles and hardware was strong and I put them up already. Hope to have them by Superbowl Sunday and I did. Thank you.

Date of experience: February 4, 2018
Pennsylvania
1 review
0 helpful votes
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Very pleased
February 3, 2018

Received order on time and the cost of flags and shipping was very fair. Will order from United States Flag Store again, when I need flags.

Date of experience: February 2, 2018
Florida
1 review
0 helpful votes
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I received the flags and also purchased the desk flag mount. We are using them for an event displaying the American and Israeli flags and it looks amazing.

Date of experience: February 2, 2018
Virginia
1 review
0 helpful votes
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Just the flag I was looking for. It will use as a sign of respect for his service and sacrifice for this country

Date of experience: January 31, 2018
California
1 review
0 helpful votes
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Nice flafs
January 19, 2018

All the flag are what I expected, except it would be better if the were rolled up and not folded, that way they would not be all wrinkled.

Date of experience: January 19, 2018
Florida
1 review
0 helpful votes
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Fast Delivery!
January 18, 2018

Awesome service, fast delivery and responses. The pricing was great as well. We ordered 2 American flags and got them in no time!

Date of experience: January 18, 2018
Minnesota
1 review
0 helpful votes
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Smooth
January 15, 2018

Everything went smoothly. From search to delivery, everything happened just as it should. The only thing I would have preferred differently, is that the flag would have been rolled around the stick without a fold.

Date of experience: January 15, 2018
Indiana
1 review
0 helpful votes
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I ordered an engraved brass plate. With filling out forms, sometimes a typo occurs. It would have been nice if someone would have questioned it and emailed me to see if it was correct. After receiving it, I immediately ordered a new one because the product is economical and delivery is fast.

Date of experience: January 14, 2018
Janice C.
Maryland
1 review
0 helpful votes
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Quick and easy ordering
January 12, 2018

My flag arrived when they said it would and the quality seems good. Only time will tell. So far, my only issue is the stars. They are not centered in the blue area of the flag and there is about a 1 inch gap of just blue at the bottom of the blue area. Not a big deal, but I don't think it should be that difficult to make sure everything is centered and even all the way around.

Date of experience: January 12, 2018
Louisiana
3 reviews
0 helpful votes
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FLAGS
January 11, 2018

THIS ISN'T THE FIRST TIME I HAVE ORDERED FROM THIS COMPANY. ALWAYS HAVE BEEN PLEASED WITH THE FLAGS I HAVE RECEIVED. GOOD QUALITY.

Date of experience: January 11, 2018
West Virginia
1 review
0 helpful votes
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Short Shipment
January 11, 2018

My shipment was short. I ordered and paid for 10 flags and received only 1 flag. I have contacted your office and I am supposed to be getting the other 9 flags. When I get the other 9 flags then I will rate you at 5 stars if everything goes ok

Date of experience: January 10, 2018
Texas
1 review
0 helpful votes
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Proud to own this flag
January 4, 2018

This flag is for my husband's birthday in February. He has a work shop on the property with a Marine flag. This POW flag is just what he has been wanting to put opposite the Marine flag. Thank you, United States Flag Store for the quality and the fast delivery.

Date of experience: January 4, 2018
California
1 review
0 helpful votes
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Annin Flags Are Great
January 1, 2018

I always buy an Annin flag knowing they are top quality. They are beautiful and long-lasting and a tribute to our great country. They help make our country great again.

Date of experience: January 1, 2018
Richard M.
Kentucky
1 review
0 helpful votes
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As Advertised!!!
December 28, 2017

Let me start by saying I'm very pleased with this flag, it's very well made. The only improvements I would suggest is to make the colors more vivid and stitch the company tags on the back of the flag instead of the front.

Date of experience: December 28, 2017

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.


united-states-flag.com
Founded in 2001
New Stanton,, PA, United States
+37
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