United States Flag Store

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United States Flag Store

4.8

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United States Flag Store Reviews Summary

The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
601
value
362
shipping
361
returns
16
quality
3,124
This company responds to reviews on average within 2 days

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South Carolina
1 review
0 helpful votes
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Flag was even better than I expected and I received it pretty darn quickly! These folks have my vote!

Date of experience: November 7, 2018
Florida
1 review
0 helpful votes
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Flag was supposed to be sent automatically when returned was received. That didn't happen even though I was told it was in computer and would be done automatically.
Customer service takes 20 minutes on hold. I gave up and just ordered a new flag.

Date of experience: November 7, 2018
Florida
1 review
0 helpful votes
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Product delivered
October 30, 2018

The website to order the flags was easy to use and the flags ordered arrived in good time. I'm sure I will be ordering again in the future. Thank you...

Date of experience: October 30, 2018
Pennsylvania
1 review
0 helpful votes
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The pole arrived, but neither the flag nor the clips nor the ring were in the box
Along with the pole. That meant that I had to pull all those things off my old,
Dirty, warped pole to make the new one do its thing. And I did! Also--I tossed
The old flag in the washing machine before I put it back on the new pole.
So--between your new pole and my ingenuity, my old flag is flying proudly
Again.

Date of experience: October 20, 2018
Texas
1 review
0 helpful votes
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Well packaged
October 19, 2018

Received my flag and it was very well packaged. I did receive a couple State flags earlier this year and they were tightly wrapped around the stick, made it very hard to flatten out. All the other flags came in their own plastic bag, were flat and well packaged.

Date of experience: October 19, 2018
California
1 review
0 helpful votes
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Satisfied
October 11, 2018

I received my order, American flags and Slovak flags and everything is O. K., thank you. I like the flags and the service was good, too.

Date of experience: October 11, 2018
Nebraska
1 review
0 helpful votes
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Quality Flag
October 11, 2018

I like the quality of this flag. It looks like it will withstand the wind in my area. We mounted it on a grain bin so time will tell how long it will last.

Date of experience: October 11, 2018
Illinois
1 review
0 helpful votes
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United States Flag Company has ALWAYS provided the highest quality flags. I will continue to use their flags.

Date of experience: October 10, 2018
Indiana
1 review
0 helpful votes
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Great website
October 8, 2018

The website was very helpful in deciding the proper size and material for our purpose. It will be proudly displayed on a 35 foot pole at St Lawrence Catholic School in Lawrenceburg IN.

Date of experience: October 8, 2018
Florida
1 review
0 helpful votes
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Nice
October 8, 2018

Love getting flags from your company they are always top notch and great looking flags best part they are made in America

Date of experience: October 8, 2018
Florida
1 review
0 helpful votes
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Order Received
October 6, 2018

Order of 2 flags was received 3 days early from estimated arrival. Have previously bought flags and each time the price and service were excellent!

Date of experience: October 6, 2018
New York
1 review
0 helpful votes
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I received the case in a timely manner however there was a crack in the bottom corner of it when I opened the product. Is there a way I can return it and get a new one? The crack is fairly small, but I am using it for an art piece for my thesis show in my senior year in college and I would appreciate it to be as displayed. As I said, it is small but I would like to know if there was a way I could get it replaced. Thank you for your time.

Date of experience: October 6, 2018
New Jersey
1 review
0 helpful votes
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Title says it all.

I Have ordered before, and would again.

Wish they had a better selection of 3 x 5 holiday flags ie. No Halloween Flag

Date of experience: October 6, 2018
Florida
1 review
0 helpful votes
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They fully delivered in a timely manner. I would recommend them to anyone. I am very grateful for this as since I left home because everyone and their mom moved there and forced to cost of living to unbearable and the traffic to an ungodly degree I just needed a piece of home until I get back. This truly gave me a sense of comfort. Thank you!

Date of experience: October 3, 2018
Washington
2 reviews
0 helpful votes
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Satisfied
October 3, 2018

Plaque was as ordered. The lettering came out awesome. Very satisfied with this order...

Date of experience: October 3, 2018
Indiana
1 review
0 helpful votes
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Satisfied with product. Product materials seems to be good quality. Was pleasantly surprised with quality of product.

Date of experience: September 28, 2018
California
1 review
0 helpful votes
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Bad customer service
September 22, 2018

I ordered one flag and no problem. I ordered another one and 10 days later not 1 email. I've written 4 emails and not 1 response. Can't get a hold of anyone. Very bad customer service.

Date of experience: September 22, 2018
Pennsylvania
1 review
0 helpful votes
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Great product
September 18, 2018

Fast shipping and easy assembly. Product materials are good quality and finish color options are perfect.

Date of experience: September 18, 2018
Nevada
1 review
0 helpful votes
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U.S. Flags
September 15, 2018

I'm very satisfied with my purchase and will reorder when I need a new flag. I was pleasantly surprised at how well made these flags are.

Date of experience: September 15, 2018
New York
1 review
0 helpful votes
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Satisfactory
September 12, 2018

Products arrived in good shape, albeit 3 days after when they were supposed to. Still, very satisfied with the order!

Date of experience: September 12, 2018

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.


united-states-flag.com
Founded in 2001
New Stanton,, PA, United States
+37
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