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The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
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Flag was even better than I expected and I received it pretty darn quickly! These folks have my vote!
Flag was supposed to be sent automatically when returned was received. That didn't happen even though I was told it was in computer and would be done automatically.
Customer service takes 20 minutes on hold. I gave up and just ordered a new flag.
The website to order the flags was easy to use and the flags ordered arrived in good time. I'm sure I will be ordering again in the future. Thank you...
The pole arrived, but neither the flag nor the clips nor the ring were in the box
Along with the pole. That meant that I had to pull all those things off my old,
Dirty, warped pole to make the new one do its thing. And I did! Also--I tossed
The old flag in the washing machine before I put it back on the new pole.
So--between your new pole and my ingenuity, my old flag is flying proudly
Again.
Received my flag and it was very well packaged. I did receive a couple State flags earlier this year and they were tightly wrapped around the stick, made it very hard to flatten out. All the other flags came in their own plastic bag, were flat and well packaged.
I like the quality of this flag. It looks like it will withstand the wind in my area. We mounted it on a grain bin so time will tell how long it will last.
United States Flag Company has ALWAYS provided the highest quality flags. I will continue to use their flags.
The website was very helpful in deciding the proper size and material for our purpose. It will be proudly displayed on a 35 foot pole at St Lawrence Catholic School in Lawrenceburg IN.
Order of 2 flags was received 3 days early from estimated arrival. Have previously bought flags and each time the price and service were excellent!
I received the case in a timely manner however there was a crack in the bottom corner of it when I opened the product. Is there a way I can return it and get a new one? The crack is fairly small, but I am using it for an art piece for my thesis show in my senior year in college and I would appreciate it to be as displayed. As I said, it is small but I would like to know if there was a way I could get it replaced. Thank you for your time.
Title says it all.
I Have ordered before, and would again.
Wish they had a better selection of 3 x 5 holiday flags ie. No Halloween Flag
They fully delivered in a timely manner. I would recommend them to anyone. I am very grateful for this as since I left home because everyone and their mom moved there and forced to cost of living to unbearable and the traffic to an ungodly degree I just needed a piece of home until I get back. This truly gave me a sense of comfort. Thank you!
Satisfied with product. Product materials seems to be good quality. Was pleasantly surprised with quality of product.
I ordered one flag and no problem. I ordered another one and 10 days later not 1 email. I've written 4 emails and not 1 response. Can't get a hold of anyone. Very bad customer service.
Fast shipping and easy assembly. Product materials are good quality and finish color options are perfect.
I'm very satisfied with my purchase and will reorder when I need a new flag. I was pleasantly surprised at how well made these flags are.
Products arrived in good shape, albeit 3 days after when they were supposed to. Still, very satisfied with the order!
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

