On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Nothing but a 10 on a 1-10 scale. I will only keep on buying all my flags from this company. Prices are the best, and i only buy american make produces.
Fast shipping. The flag is made in China but it is heavier and hangs better than the other banner flag. I would buy again.
Ordering was easy and shipping was fast. Flags are cute and materials seem sturdy, the stapling job that connects the fabric to the stick is just a little haphazard.
Thank you for your review David. The stick flags are stapled and assembled in our warehouse in New Stanton PA. We strive to put out a quality US Made product.
Easy to use, have been purchasing flags for years.
Very user friendly in ordering my flags and checking out.
Easy shopping seems to be quality product and a good value
Great Site and easy to find what I was looking for.
Came sooner than I expected and was exactly what I'd hoped for. High quality. Thanks!
Thank you for your review Melissa. That is great news :)
All went well with first try and product was just as described
Easy to order, flag received swiftly and the flags are the best. Have ordered before and will recommend to everyone
Lots of flags, sizes, and all kinds of accessories. The 5' x8' flag is heavy duty with large eyelets to hang and large tough stitching. Takes a strong wind to fly fully, but looks good even at parade rest!
A great experience. The case is perfect for my flag. Customer service was extremely helpful. Received the case the same week ordered - so pleased. Will refer everyone to US Flag for their flag or case needs.
Thank you for your kind words Linda! We are glad that we were able to exceed your expectations.
The $100 flag case was not shipped until 3+ days after ordering. It was poorly packed for transit. The air-filled packaging had all deflated, leaving thin films of plastic as the only cushioning around the product. There were scratches on the product. I'm not sure if they were from the poor packaging or were there when the product was shipped. It was a 100th birthday present for an Iwo Jima veteran, so there was no time to complain, return or reorder. He survived Iwo Jima with a few scratches of his own, but the scratches on his present bother me. US Flag was recommended to me but I cannot recommend it again.
Thank you for your review Tom. I am sorry that you had this happened to you. I reached out to you via email to offer you cost savings on your damaged product. You advised me that you were not interested in continuing a business relationship with United-States-Flag.com.
Had a problem with the website but when I called, they were so helpful. And I really like their flags for flying at our church's Veterans Memorial for the summer.
From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued business Dave!