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United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love the flag, but red ran in the first rain. Now all white stripes are pink.
I am very satisfied with the quality of the product.
Overall a very good experience and am a repeat buyer. The only thing I want to mention is I paid extra for my windsocks that said made in the USA. There is no label on the windsocks that says made in the USA. I could have paid less for a product from another origin, but that is not what I wanted. However, they appear to be well made, and I hope they hold up as well as the last ones I ordered. And super fast shipping!
Thank you for your continued business Janet!
Was very good, fast service and will order again. You have a very good selection.
I originally ordered some flags from Amazon. When they came in a realized they were foreign made cheap junk! I immediately searched for American made natural fiber flags and found your website. I couldn't be happier! They are a GREAT quality, can be tea or coffee stained for vintage looking decor (if desired). And knowing they were made by people that love and live in America makes me happy!
Thank you, we received our American Flag in a timely manner
It took much too long to get it. I wanted to try a US company. I was buying from Walmart, but their flags were made in China and no warranty was offered from Walmart. So I'll see if it lasts longer.
I received the product quickly and it was just as described. These flags were perfect to give away to customers to celebrate Independence Day.
Ordering process was easy. The product was received in a very timely manner. Quality of the product is excellent.
Everything went well through the ordering and delivery process. The new bunting matched perfectly in design and size to the bunting I had previously ordered. However, after placing my balcony with the other bunting the red dye bled into the white area after a brief rain shower. The blue color did not bleed.
Thank you for your review Greg. I have sent you an email about the next steps for me to send you out a replacement at no cost to you. We apologize for any inconvenience.
The flags are very good quality and hold up well. The flags we order are up 24 hours a day so it's important they look good for an extended period of time.
When I placed my ordered I needed the flags to arrive prior to the 4th and you were able to do that. My only issue is we had a slight rain, the red part of the pleated flags bled on all 5 of my 3'x6' flags. When you spend $160.00 on 5 flags I feel this is something that should not happen. I will be reaching out to US Flags shortly.
I have ordered many times from You and every time I have always received quality merchandise.
Thank you for your continued business Larry!
Ordered flags for parade route. They got here in less than 1 week and were excellent quality!
Good customer service on the phone, and full double sided print in great resolution. Satisfactory
The website was clean and easy to navigate, showing the products up front. Ordering was easy and best of all, the flags are Made in the USA!
Delivered promptly in time for 4th of July. I am well pleased with them. They are made well and very sturdy.
Quick easy.found what I wanted.ordered online.received quickly
I knew by the weight of the package, I was going to be disappointed. All my other flags had some weight to them. As soon as I opened it, I realized I was right...It is thin and almost see-through...Not at all impressed with your "cotton flag". It will not hold up in the desert winds...It will need replacing with in 6 months.
Thank you for your review. Please contact our customer service team for assistance with this matter 877-732-2458 or [email protected].
From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Thank you for your review Gail. I have sent you a message to get images and details regarding your damaged flag. Thank you!