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United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great experience fast and easy to order receive my product and fast time
Discount code not revealed at checkout, purchases still made anyway
Discount code not revealed at checkout
This flag is nowhere the quality of a flag that I purchased from Uncommon Flag! In matter of fact after flying it for one-week it has begun deteriorating!
Shopping for was like I wanted a everyday flag & you provided a beautiful product.
I am very pleased with my flag display. I purchased it to put the flag that was laid on my husband's coffin before burial. I was surprised at how heavy and sturdy it is.
Had an item back ordered. I called customer service and they were quick to send out the other items ahead of the entire order. I'm a repeat customer, and very pleased with this company and their products.
Wonderful experience, beautifully made product, and great service!
The flag we received was exactly as described. We are very pleased--thank you!
The transaction and delivery was smooth but the built quality of the Flag is average.
The flags and pricing were great. The shipping was weird. It was a combination of UPS followed by USPS. The tracking number provided only allowed tracking for the UPS part of the journey. After the post office gets it there is no longer any way to track the package.
Thank you for your review. Our Best Rate shipping is either UPS ground or if a small parcel it is sent via Mail Innovations. If you use the USPS on UPS tracking it will provide you the details. If you are still in need of assistance please call us at 877-732-2458.
We use these flags from this website to decorate our neighborhood for various holidays throughout the year. They are durable and withstand the weather conditions exceptionally well. Additionally, they create a stunning display when showcased.
My flags arrived on time and as pictured in the advertisement.
Good. Only things disappointing were - you had no 3-hole weighted flag stand for the desk; and you had no 4" x 6" firefighter flag. Otherwise, everything was fine.
Very good quality in my order. I am hoping they will last a good amount of time?
Used many times Good products They honored a mistake I made when I did not apply the discount code until about 5 minutes after order was placed.
Thank you for your continued business Bill!
Easy to order POOR tracking. Company they use for tracking is POOR
I will recommend you to others. However, I do not want to bothered with feedback questions.
From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued business Douglas!