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United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I wanted a really well made flag made in the USA. I didn't expect such quality for this low price but it was better than the expensive ones I've purchased in the past. Fast service and they let me know when it would arrive. Great company!
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The online store was easy to navigate, and everything went well.
Received exactly what I ordered. Thank you. Thank you. Thank you. Thank you
This product is such great quality, and we couldn't be happier! We were a little skeptical ordering from this site because I had never heard of it but the product was more than we could have asked for!
Your checkout was not real pleasant because my address was declined, even when I have ordered from your company previously.
Thank you for your review. When you have online issues we offer a chat service as well as a team of customer service agents M-F 8-5 EST at 877-732-2458.
Good. Liked the solid brass Korean War marker. I wish the others I ordered came in brass ie. GAR and Army Veteran. I like the quality of the flags. Very much.
Prompt delivery. Nice, sturdy products. Proud to display them in my yard. Thank you.
The ordering process was easy, shipment was fast and product was well packaged.
Second time ordering. Products are as described. Great quality for a reasonable price. Fast delivery.
All went well, thanks for the easy online experience and quality of the flag.
Wanted the heavier duty one but it was on back order. This one seems fine for now but not as tough as the previous one we had that lasted over 9 months. Hopefully this one lasts long as well.
I was able to find exactly what I needed to honor the veterans on Veteran's day. Great quality and prompt service. Would definitely use this company again!
Quick shipping. Shipping charges high. Flagpole bracket breaks easily. Poor quality materials.
Thank you for your review. This product we are currently getting from an imported vendor. Please contact our customer service team about your frustration. 877-732-2458.
Package arrived in the expected time frame. All items excellent
Pleasant. I called and spoke to someone who was very helpful with finding a solution for our dilemma.
Quick and easy great selection would use again thank you
From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued business John!