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United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sent three used Betsy Ross flags with no package, wrinkled and bent Flagstaffs. Whoever filled this order really missed the mark.
It was accurate and timely. Our state is changing the flag, I want some history.
They want to change the state seal and flag, so I went looking to buy the old flag and seal in one package. I received exactly what I ordered.
Thank you
Ho ho from the north pole now have a flag to fly on the north pole.
This is the third USA made flag I have ordered. First one for me, second one for friends and the third one as a Christmas present. The flags are well made and I fly it proudly.
I order flags every few months I always get what I order in a timely manner service is always good.
Thank you for your continued business Philip!
Will continue to purchase through this website. This is the second time that I've purchased through them. Amazing.
Thank you for your continued business!
All the flags I got fell apart and needed to be put back on the poles and have the toppers glued back on.
Thank you for your review Jacob. We are sorry to hear that this has happened to you. Please contact our customer service team at 877-732-2458 M-F 8-5 EST.
I received my complete order in just a couple of days….just in time to decorate the Xmas tree!
I placed the order on 11/26/23 and only just received it 12/11/23. The order seemed to be lost for a while, as it arrived in OH and sat there for 8 straight days according to tracking. So when I inquired about the order being possibly missing at this point, the company responded that it takes 3-5 business days to process and about 7-10 for shipping, which is a bit ridiculous, and not even the question I asked. I only mentioned it hadn't been moved in 8 days and what to do as I thought it may have been lost by UPS. One of the flags came in broken and missing its stick, which I thought was weird that they would send something like that. Otherwise, for the price, they are what is to be expected.
Thank you for your review. We are sorry that you had some issues. If you would like to discuss this further please contact our customer service team at 877-732-2458 M-F 8-5 EST.
Excellent! I am happy with the ease of service and will continue to order replacement flags from you in the future.
Was easy to shop & place my order but with the quality of their blue line flag it's just ok for now. I expected a better "seams stitched" flag for what I paid but it wasn't. It at least had the grommets. I fly it under an American flag on a 50' pole. I'll give it 3-4 months max before it starts to shred. I'll look elsewhere next time.
I ordered flag it shipped next day but the UPS shipping sucked it toke 10 days to ship a flag I could have drove and picked up and back to my house in 3 days flag sat in Texas 6 days and then UPS dropped flag off at USPS for them to deliver. I pay more to buy American as much as I can but I could have brought a China man flag and had it faster if you need one in a hurry don't buy here
The glass was not seated and the wooden rails holding the glass were not attached on two sides.
I am very happy with my purchase. My husband was a US Navy vet and I put the flag out in his honor.
Great products, quality good, received promptly. We are repeat customers, so appreciate the company.
From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued business Virginia!