UnifuryReviews 62

I live in Arizona and my order is coming from California. My order was placed on December 4th and today is December 18th. Tracking said it was in transit on December 8th and I still have not received it. They are blaming COVID-19. There's no way to contact them except through a Contact Form of which I have submitted twice and have not received a response. I'm doubting now if I will receive my order. Very poor customer service! Will not purchase anything from them again!

Delays are okay. Lying is not okay!
I ordered Nov 26th. Received notification my package was shipped on Nov 28th. When I didn't hear anything else I reached out to them on facebook since no one answers the phone. I was again told my order has shipped already.

Feeling done with it all and not receiving any further updates from them despite sending multiple messages, I disputed the PayPal transaction. They just sent me an email that my order is still in production. I just want my order canceled and my money back.

I ordered a total of 6 items from Unifury. I received 4 items in 3 shipments and was happy with the items I received. However, two items I ordered in October had still not arrived in December. I repeatedly asked them to return the $55.80 they charged me for the missing items, and they refuse. They just continue to ask me to send them pictures of the items I did receive. I have given them as gifts and can not take pictures. They have a list on their website of every item I ordered and should be fully aware of the two mugs I did not receive. I have sent 5 emails asking for a refund of my money for the mugs I have not received. I will never order from them again. They stole $55.80 from me.

I understand delays, but I ordered ornaments a month ago on November 12th, knowing it could take a few weeks, which was fine because I did not need until December 25th. However, after 11/24, stopped getting shipping updates, and the item is currently lost in transit. Unifury ruled it as lost now (4 days after I put in request for help), and can either only refund or replace (but not in Time for christmas). I also got offered a coupon for my next order but WHY WOULD I EVEN ORDER FROM HERE AGAIN. I emailed back with no response. Their phone number goes straight to voicemail (is it just one phone?). I am not even sure what this company is. Says they are in UK. But I am suspect. I am beyond frustrated at this point as I now have no option to get a replacement in time. DO NOT ORDER FROM HERE. Wish I saw this site before I ordered from this company. They also inflate their own ratings on their site so do not be fooled. NOT TO BE TRUSTED.

I believe this company is fake an never delivers the product ordered. I placed an order for 5 custom ornaments on 11/23/20. I received notification that the ornaments shipped via USPS along with a tracking number on 11/27/20. USPS does not recognize the tracking number and has no record of any package. Unifury has not responded to my emails or phone messages. What a waste of time and money. Save yourself some heartache and order from a different company.

The customer service is terrible. I placed my order almost two weeks ago. I've received three emails asking me to confirm my order before shipping. I've confirmed my order three times, now past the dead line they won't be sending anything until after christmas and are not refunding me. They basically had me pay for a product they never sent and won't refund me. Contacting customer service is almost impossible. Save yourself and choose a real business to work with. Disgusting customer service.

I ordered three Christmas ornaments on November 16 and did not receive them! A shipping label was created awaiting shipment on November 20 and as of today, December 7, items are supposedly still awaiting pickup at a facility in California. I payed through Paypal and the items have been reported as shipped to them. However, tracking info with USPS still shows they have not been shipped. Three emails have gone unanswered and the phones are not answered - voicemail full. Very poor customer service!

I placed an order on 11/23 for 6 Christmas ornaments. On 11/25, my credit card was charged. On 11/27, I received an email telling me my items were shipping and I was provided with a shipping number. Then nothing! I tried calling several times only to get an answering machine. I left messages but no one called me back. Then I sent 3 emails. No response. Called my credit card company to establish a "dispute."

Apparently this is the normal business practice of this company. STRONGLY suggest that you NOT do business with them unless you want to give away your money and get nothing for it.

I ordered 5 Christmas ornaments from Unifury's facebook ad. I have learned a lesson about ordering from a company that I don't know. I DID receive my order on time, but the quality of the print on the ornament was not anything like the computer proof. I have tried to communicate with customer service and got a text wanting to know how they can help, but can not get any where past this this. I can't imagine how they stay in business if this is the way they deal with their customers and produce such bad products. I wish I had seen these reviews before I wasted my money on such poor quality items. Beware - don't buy from this company!

I purchased multiple customized cups and only one of the items looked defective with very blurry unclear print and looked completely different from others. I complained to the customer service but they made a stupid excuse just like printing on the cups is difficult and don't always come out clearly etc and didn't replace to the clear ones. That stupid cup costs almost $30 and they are not professional enough to make sure all of their products are not defective before they shipped and never replaced to the new one.
Additionally, took almost 1 month for shipping and didnt send the shipping notification. (Actually got shipping notification after I received the products).
Very unprofessional.