UnifuryReviews 62

I purchased a Christmas ornament from Unifury. The ornament I received did not resemble the sample of the one on the website that I intended to order. In addition, the scale of the artwork was terrible. The size of the cat on the ornament was so small that you could hardly recognize it. I contacted customer service and they will not produce another one and they will not give me a refund. The ornament was very expensive as well. I do not recommend ordering from this company.

I ordered three ornaments, and two were incorrect. I initially asked for replacements. When that didn't work, I asked for a refund. I haven't heard from customer service since requesting a refund.

The writing on the mug is so tiny you cannot read what it says. Customer service sent a cold response. I wouldn't order anything from them if they offered it for free. The pictures in the ads look NOTHING like the real product.

I had no idea how much I would love the mug and the print I ordered. The mug and picture are very special, as were my puppies. This was wonderful and I am so glad I saw you on FB.

Not a legit business. They'll take your money and never send you anything. They also lie about their expedited shipping

I ordered my product on December 5th, it is December 27th and I still have not received my product. It has been over 3 weeks, and the product did not even make it to the post office for 2 weeks after I ordered! I ordered ONE coffee mug. Not worth the wait… go with a different website offering the same thing.

I read the reviews before I ordered and I was a little concerned about the amount of negative reviews. However, this company offered a product that I couldn't find elsewhere so I decided to take the chance. I ordered a personalized 18x20 canvas wall print and it arrived in a little over a week and EXCEEDED my expectations!
I am glad I gave this company a chance and would order again without hesitation.
Thank you UNIFURY!

Worst customer service. My order has been "missing" in transit for a month now. They don't respond to emails.

The portrait I ordered is absolutely perfect, and came exactly 1 week after ordering. Overall it was a great time experience. I reached out to their customer service team before ordering for help with a different background and they got back to me within a few hours. We had a lot of fun arranging the family, and I liked that you can preview. Based on previous reviews, I didn't expect the canvas for a while, but it came 1 week later. Overall, great experience.

I ordered 2 of the same product on accident. Didn't realize it until I received a text notification verifying my purchase. I then responded within 3 minutes saying I needed to modify my order, and that I accidentally ordered 2. I received no response. Then I emailed them saying the same thing. I got an email 8 hours later saying they couldnt refund me me for the duplicate product saying I didn't follow the 2 hours cancelation policy, or fall within the window. Which makes zero sense considering I did. Now since they're incompetent and don't even stick to their own policies I have to get my bank involved because I'm not letting them keep my damn money. The only product I wanted was $44.95 and they won't refund me the $55.95 extra for the other product I did not need. I Will never purchase from them again.