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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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Ordered size large as I always do. I (foolishly) assumed these scrub pants would be a standard size large. I washed 3 of the 4 I ordered. I tried the 3 on after washing and found the length is only suitable for a professional tall basketball player - not for regular people. I am 6 feet 2 inches and these are very long on me! I returned the unwashed pair and had eat the cost of the return. Since I washed the other 3 pair I could not return them. Needless to say I am VERY disappointed in this purchase!
I live close to the ua store but they no longer carry the scrubs my office wears. So had to order. When i got the scrubs the too didnt fit the same even though i have the same one just different color. Ua wanted to charge me shipping BOTH ways to exchange for a different size. I don't think we will order through UA again.
I purchased 3 tops, and 1 bottom. I really needed only the bottoms, but why not get some tops. It was set for delivery in up to 7 business days. 10 buisness days later I get an email that my full order of 3 tops has shipped. I look all over in my email searching for another email from them, there's nothing about the bottoms. I contact customer service, and am advised they sent an email that the bottoms were discontinued. I search my email again... no email stating the bottoms were discontinued. Why was it on the website then? The rep offers for me to purchase another item, once the order is placed reach out again and they can add a discount and free shipping for 3-7 day delivery. I've never heard of a company doing that after an order has been placed. The rep could not address that the bottoms would be incredibly late for my needs. Or why the original bottoms were discontinued and did not notify me of this, for me to possibly order another pair to have on time. No effort to help a customer who ordered in advance and now won't have bottoms on time due to their error on the website and lack of communication. I'm done with UA. Not ordering the bottoms I needed from UA. Now left looking for a local store for bottoms and for future needs.
Hello Lindsey M.
We would like to apologize for the inconvenience caused by the delayed shipping of the order as well as the discontinued items.
We strive to provide a one contact resolution whenever a customer contacts us regarding an issue with their order. Our orders are usually processed within 24-48 business hours from the time they were placed. If there are any inventory issues; customers are contacted via email, and this is resolved in a timely manner.
We would like to investigate the reason why this order did not ship out when expected and would appreciate you replying with your order number so we may review and resolve your concern.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
If you live in Australia don't bothere with this company, $50 extra on your order for delivery and it's been 1 month and they still haven't delivered it. I tracked the parcel and it was attempted delivery 2 weeks ago apparently but the time on it was between business hours where we had the practice open and was definitely not attempted to be delivered. I contacted the company and they told me it was the delivery company in Australia's fault and that was it. Ummmmmm seriously, they could follow it up for me and call the delivery company, I did pay you $50 for delivery. Customer service here is terrible and I won't be buying from here again.
Hello Natalie,
First, I would like to apologize for any inconvenience this situation may have caused you. We always strive to provide great service to our customers. Unfortunately, we were not able to accomplish that in this particular case.
However, we will gladly look into this matter for you and find a resolution.
Could you please provide us with your order number? We will investigate what happened and get back to you in a timely manner.
Best regards,
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com
I bought 4 medium petite scrub outfits... they all fit perfect! I am very satisfied with the quality and the fit as I have a very difficult time getting decent scrubs. They are usually way too long on me. And... they have great "character" scrub tops... very cute.
Prices are good as well as availability, styles, and brands, but shipping and customer service is a joke! I received an email 2 days after ordering that a set I ordered was out of stock. No big deal, because they would ship without it 48 hours after the email was sent if no reply. I didnt see the email until 2 days after it was sent so no big deal. Now we are 10 days later, I spoken with 2 customer service members who have assured me that the order will ship, and its still an open order with no ship date in site. Save hour money and order from someplace else!
I found a pair of scrubs in the store that I loved, but they didn't have my color. UA not only had my size and color, but was about $10 cheaper than another online store.
I am a frequent flyer of Uniform Advantage and have purchased many, many items and you have never failed to disappoint. I love all of the styles and colors that you offer and the comfort and durability of the uniforms. I will be forever a customer for life!
Easy shopping, easy order, easy shipping. Love my scrubs! Comfort and style. The best selection by far. Great job! Prisma Health system loves my choices as well.
Original scrub top patterns. Good quality, durable material that looks new after several wearing. Easy to launder. Fit true to size. Great value. The only place I shop for my scrubs.
I'm plus size and wear scrub skirts you have a great selection of all my scrub needs! I will definitely tell my coworkers about you! The sales are awesome too
Uniform Advantage is an excellent source for medical scrubs and accessories and their company runs like a well-oiled machine with outstanding customer service... thanks!
I love the different selection of scrubs ua has. They are cute and great price. I also buy my daughters school uniforms here and they even embroidered them the first day.
Never again, they cancel our order 1 months later we did, because they did not have our vat number but we bought from there 6 times before
Hello Alberto,
First, I’d like to apologize for any inconvenience this situation may have caused you. We take pride in providing great service to our customers; unfortunately, we were not able to accomplish it in this case.
However, we would be happy to help you adding your VAT number to your account. Please be aware that we recently implemented a new system and it’s possible that the information that you had from previous orders was not completely updated into the new system.
Please let us have your order number or account information and we’d be happy to investigate what happened and find the best solution for you in a timely manner.
Best regards,
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com
I started my first hospital job wearing Butter soft, I was attracted to how SOFT it is! It feels like I'm just wearing my pjs to work (I work nights so it suits perfectly). Now, I wear their Lauderdale scrubs and I'm in love! Great quality and so fashionable. THE GOLD TOUCH IS PERFECT. Love how flexible it is as well and it is uniformed perfectly. Honestly, everyone stole my jogger look and now majority my staff wears the exact ones I wear. I have no complaint about this company and their quality and style is worth it! Thinking of buying another scrub and actually in need for a warm up jacket so I'm currently "window" shopping! - Diamond
Customer service is wonderful and personalize, all the articles have a excellent quality overall. I am so grateful
I buy from Uniform Advantage frequently. They offer my favorite brands, and always do amazing sales. The scrubs come quickly and accurately. I've never had any issue!
Very easy website to order from. Great prices. Scrub tops were in great condition no tears or loose threads. Sizes fit just right and comfortable material
Great customer service and quality. Love buying scrubs from here because You can't beat there prices.
Terrible experience using this company. I ordered many items over a month ago with nothing to show for it. The customer service will not help me in any way. I've needed these items for school and have yet to get a proper response. I am devastated. The card I used for the order shows pending so I do not want to charge my card again for another order. Worst place ever.
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello MP,
We want to apologize for the sizing issue in the garment you received. Your satisfaction is extremely important to us; we are very disappointed that we did not meet your expectations on your recent purchase and, we would like for you to allow us the opportunity to make things right.
We would like to offer you a replacement for these garments and a return mailing label at no cost to you and would appreciate you replying with your order number so we may review and resolve your concern.
We are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you in the future.
Best regards,
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com