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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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I ordered scrubs mid may. I waited 10 days for my items to ship and noticed they weren't shipping. I contacted them and they couldn't answer my question without passing it on to some processing center. 3 days later they tell me one of the pieces is out of stock. So why was I even allowed to order it? Why was I not notified? I told them to cancel my order. They sent me some coupon and told me to choose another piece. I said no, cancel my order and got not response. Then I went through their chat line. The girl said she cancelled my order and I requested a confirmation email. I never received it nor did I receive a transcript of our convo. Then I called. I said I noticed my order was still open. They said they will pass it along to the warehouse and it takes them 24 hours to verify the cancellation. Well low and behold they finally decide to ship my package Friday night at 12:00am! Was this done out of spite? I believe so. They also blocked me from the chat line so I can no longer use it. Stay away from this company. They are horrible. Anyone who refuses to cancel your order shouldn't be in business. I requested cancellation long before the item was shipped. I would like to speak to someone in the corporate office.
I have ordered several time with this company. I do not know what is happening but I placed yet another large order (5/6/21) and this time... there was a shirt that had gone out of stock... so they sent me an email asking me what I wanted to do about it? Really? What can I do? It doesn't exist! Adjust my order and send the rest. Well... that didn't happen. I replied to the email saying remove it from the order. Then I heard NOTHING. I have called several times asking what the status of my order was since online... it kept telling me it was 'being processed.' After calling several times and getting answers like..."It's in shipping right now"... I don't see that you responded to the email... YES I did, the last guy said he can see that I responded... and now it's not there? So today (5/24/21) I called yet again and NOW 4 OTHER shirts are out of stock! So, I just cancelled the whole order. Very disappointed.
Dear Deborah T,
We are very sorry that you experienced this delay with your order due to an out-of-stock item and further miscommunication that caused you to have to cancel your order. We thank you for taking the time to review our service.
We strive to provide the best possible customer service on every order, and we are disappointed we did not meet your expectations this time.
When you have a moment, kindly reply to this email with your order number so we may review and resolve your concerns.
Again, we are very sorry for any inconvenience this issue may have caused you.
UA Customer Care Team
I placed an order online, and requested 2-day shipping. I then called because the order was not shipped. They assisted me with placing the order again and stated they would give me next day shipping at no cost as it was their mistake. The order still did not arrive, they charged my cc. So when I contacted them again they told me that there was no indication of the rush processing and I could expect my order in 7-8 business days. I canceled the order, they stated they intercepted my cc transaction and would not be billed for it What a joke.
Dear Lisa B,
We are very sorry that you experienced this delay with your order, and we thank you for taking the time to review our service.
Please accept our apology for not meeting your need or expectation.
We would like to investigate the disconnect on fulfilling this order and would appreciate you replying to this email with your order number so we may review and resolve your concern.
We'd like to have one of our Customer Care Specialists contact you to re-submit your expedited order and cover the shipping fees.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
Best regards,
UA Customer Care Team
Sent the wrong top and now I have to pay to send it back. Very disappointing. I have ordered before and it was great. This time not so much.
Good afternoon, Tonya,
Thank you for being a repeat shopper with Uniform Advantage. We’re so glad your previous experience was a good one. I’m so sorry for the disappointment of this most recent order, but I’d love the opportunity to turn that around.
If you were sent an incorrect item through an error on our part (and if that’s the case, please accept our most sincere apology!), we definitely do not expect you to pay for the return shipping. We’d like to get the correct item to you right away at no additional cost. Please send me your contact information and order number and/or account number (if you have that) so that I can reach out to you personally. Alternately, if you’d prefer a more immediate response, kindly contact our Customer Service department, either via email or live chat on our website www.uniformadvantage.com, or by calling toll-free 1-800-283-8708 (Monday to Friday 8 am to 8 pm Eastern, Saturday 10am to 6pm Eastern).
At Uniform Advantage we strive to delight our customers on each order. Again, our apologies for having failed to reach that goal on this occasion. Please do give us the chance to fix this issue. Your satisfaction is very important to us, and we’ll do all we can to ensure it.
Sincerely,
Robin Grose
Customer Service Specialist
Very disappointed in the fit of UA Buttersoft. I ordered 14 UA buttersoft pieces & literally every single piece fit differently. I'm usually a fit between a SM-Med for tops so I always order a medium. Some of the tops fit like larger & I even had one that fit like an x-lg (all the same brand.). There's no consistency in sizing. I spent over $200 with this order & I had to live chat with the company to find out why they weren't shipping my order. Took almost a week longer to get my order than what was originally quoted as my shipping and receive date. Very disappointed in the company & will not be ordering again!
Good afternoon, Whitney,
While very much appreciating your having shopped with Uniform Advantage, I’m sad that you’ve experienced so many frustrations with the sizing of the garments. It certainly can be difficult to find the perfect fit when buying clothing online, especially when it’s a brand, line, or cut that you are not familiar with.
Our signature Butter-Soft garments come in several different lines (original Butter-Soft, Butter-Soft Stretch, Easy Stretch by Butter-Soft, Movement by Butter-Soft), each one with its own particular fabric composition and characteristics. I’m not sure if you ordered garments from just one of these lines or from various, but the fabric certainly greatly influences how a particular item fits.
Every garment that we sell (whether from one of our Butter-Soft lines or any other of the national brands that we offer) has its own Size Chart & Fit Guide right on the item page of our website. The chart indicates the body measurements that each size of that particular style is intended for; it also indicates the inseam length of the pants. This information is intended to help our valued customers make better-informed choices on what size(s) to order, and we highly recommend that our customers always consult this information for each individual garment when requesting new-to-them styles.
Of course, this Size Chart is only a guide, and personal preference on how we like our clothes to fit is also a big factor. Sometimes it’s only by trial and error that we ultimately find clothes that have the fit we are looking for. For this reason, we do all we can to assure that our return and exchange process is as hassle-free as possible.
I am also sorry that your shipment took longer than was originally projected to reach you. Without the particulars of your order, of course, I’m unable to research why this might have been the case, but I would like to follow up on it, if you’d let me. At Uniform Advantage we take customer satisfaction very seriously, and I’d love to have the opportunity to turn your disappointing shopping experience around. Please send me your contact information and order number or customer number so that I can reach out to your personally. We hope you will give us another chance to delight you with our merchandise (our goal on every order), but even if you do not, we’d at least like to leave you ultimately satisfied with this purchase.
Sincerely,
Robin Grose
Customer Service Specialist
I wear size Medium. I ordered 10 pieces, a mix of tops and pants all in Medium. Due to styles and cut some are like a Large. All 10 pieces shipped to me in 1 package. I want to exchange for different size and return but I must either use their shipping label with a MAX of 5 pieces per package and have the 9$ each package deducted from my return or get my own return labels but they MUST be insured. While I read the return policy prior to purchase I was hopeful that my same brands would fit same. I am disappointed that the fits were so unreliable and now I have so many pieces that I can't wear.
Hello, Lauren,
Thank you so much for your Uniform Advantage order. I’m very sorry you are having sizing frustrations. I certainly can understand how hard it can be to buy clothing online, especially brands, lines, or cuts that you have not purchased before.
While I’m not sure exactly what you ordered, each garment that we sell has its own Size Chart & Fit Guide right on the item page of our website. The chart indicates the body measurements that each size of that particular style is intended for; it also indicates the inseam length of the pants. This information is intended to help our valued customers make better-informed choices on what size to order, especially when requesting styles that they have not worn before. We recommend that our customers always consult this information for each individual garment when requesting new-to-them styles.
Of course, the Size Chart is only a guide, and personal preference on how we like our clothes to fit also plays a big role. Realistically, sometimes it’s only by trial and error that we ultimately find the perfect fit.
At Uniform Advantage we do try to keep returns and exchanges as hassle-free as possible. If you choose to use our convenient prepaid return shipping label, we will generally charge you an $8.99 fee to cover that shipping cost. (You can always download a second label from our website if you need to send back more than 5 items: https://www.uniformadvantage.com/returns/). Use of this label is optional, but we do recommend it as it is trackable and insured, which can could be important if the package should go astray on its way back to us. However, we are happy to process returns that reach by any carrier, whether insured or not (though we greatly encourage insuring any shipment of value).
We definitely don’t want you to feel that you are “stuck” with garments that you can’t wear. I’d be happy to waive the 8.99 return shipping fee as a courtesy, if that would make the process smoother for you. Please send me your contact information and order number or customer number so that I can reach out to your personally. Uniform Advantage appreciates your business and definitely takes your satisfaction seriously.
Sincerely,
Robin Grose
Customer Service Specialist
I have to pay a $50US delivery fee to Canada, only for my order to arrive and owe another $83.05 to receive my package, which was $228.01. Taxing this at an additional +36%. Have not even received my items yet to see if they are even decent but will NEVER order from them again regardless, nor will anyone I work with now. Way to show respect to the nursing staff... not.
Hello, Tiffany,
Thank you so much for making a Uniform Advantage purchase. I am so sorry to hear about the frustrating experience you are having with your order from us. We love our Canada customers and strive to delight you on every order; please accept our apology for not reaching that goal on this occasion.
Orders shipped to addresses outside the USA are generally subject to customs duties and taxes levied by the destination countries. It sounds like what you are being charged are these fees. Unfortunately, these charges are determined by the government in the destination country and Uniform Advantage has no control over them and cannot even predict what they might be in any particular case.
For orders to Canada and some other countries, Uniform Advantage does offer the (optional) UPS I-parcel service, in which the duties and taxes are calculated and added to the order total at check-out, eliminating unexpected costs upon delivery. Orders placed for I-parcel delivery must be placed by the customer online (rather than by phone or mail).
Without any information on your particular order, we’re unable to research to see what has gone on in your case. If by any chance you placed an order for I-parcel delivery and it was not shipped that way, we definitely want to know about it so that we can make things right with you.
Please send me your contact details and order number or customer account number so that I may start my research and reach out to you directly. At Uniform Advantage we are very committed to customer satisfaction. I hope to hear from you soon so that I may look into the particulars of your order.
Sincerely,
Robin Grose
Customer Service Specialist
I Would give them a BIG FAT O! I shopped for the first time with is company It was estimated that my items would ship in a week, up until three weeks after, still didn't receive, the items, I kept calling, one agent says it ships them and email later followed stating items were not in stock, I ordered six items. Some of my items were in fact in stock but I have not received any items, spoke to corporate customer service, she had no idea how to take care of an unhappy customer, I ended up having to bye uniform to start my job, So I can't comment on the quality of the products I purchased. But I can say that customer service and the shipping department could communicate better with customers, still waiting for my refund, I will never shop at a uniform advantage again. The stores are no better.
Good afternoon, Marcia,
Thank you so much for shopping with Uniform Advantage. I was so saddened to hear of your unfortunate experience with us. If your order still has not arrived, I would certainly like to research this to see what has occurred. Please send me your contact information and the order number and/or account number, if you have it, and I will reach out to you directly to get your order and/or your refund to you as soon as possible. Please accept my sincere apology on behalf of all our teams for our having missed the mark in communicating with you, our valued customer. Your satisfaction is very important to us at Uniform Advantage.
Sincerely,
Robin Grose
Customer Service Specialist
I purchased uniform from uniform. They did not send me the style that l chose. They mailed me a cheap material with a different style. I returned it. They received it but refused to reimburse my money. I have the returned receipt and the tracking number that shows that they received it.
Good afternoon Nana C.,
Thank you for shopping with Uniform Advantage. I was so sorry to hear that your first purchase was such a disappointing experience for you. Our goal is to delight the customer on each and every order; I apologize for our having failed to do that on this occasion.
I can’t know for sure without the details of your order, but it sounds as if you may have received an incorrect garment. If that’s the case, please accept our sincere apology. We certainly want to ship you out the correct item right away. Please send me your contact information and order number and/or account number (if you have that) so that I can reach out to you personally. Alternately, if you’d prefer a more immediate response, kindly contact our Customer Service department, either via email or live chat on our website www.uniformadvantage.com, or by calling toll-free 1-800-283-8708 (Monday to Friday 8 am to 8 pm Eastern, Saturday 10am to 6pm Eastern). Your satisfaction is very important to us, and we’ll do all we can to ensure it.
If you have returned an item and the package has been received by our warehouse, your refund will be processed within a few business days; the timeframe can vary a bit depending on the current order volume at our distribution center. I’d be happy to research your case and make sure your refund has been processed correctly and expeditiously. At Uniform Advantage we are committed to doing right by our customers. Please do contact us at your earliest convenience so that we can turn your unpleasant purchase experience around.
Sincerely,
Robin Grose
Customer Service Specialist
Why do i need to pay for exchange scrubs if I already pay for shipping
On my order
The pans their to beg for the size
Hello, Maria,
Thank you so much for your Uniform Advantage purchase. I’m so sorry you are having sizing complications. I know how hard it can be to purchase online clothing that you are not previously familiar with.
Every garment that we sell (whether part of one of our own Uniform Advantage collections or belonging to another brand) has its own Size Chart & Fit Guide right on the item page of our website. The chart indicates the body measurements that each size of that style is intended for; it also indicates the inseam length of the pants. This information is intended to help our valued customers make better-informed choices on what size to order, especially when requesting styles that they have not worn before. We recommend that our customers always consult this information when requesting styles they have not ordered before.
Of course, if an item were to be incorrectly labeled, following this chart will not be as effective. I apologize if you have received such a garment, and I’d like to correct that mistake. Please reach out to me so that so that I can research your order. Alternately, our friendly customer service agents are also available to assist you, either through live chat or email on our website (uniformadvantage.com) or by telephone at 1-800-283-8708 (Monday to Friday 8 am to 8 pm Eastern, Saturday 10am to 6pm Eastern).
You asked about the return shipping fee. We do strive to make merchandise exchanges as hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but we recommend it as the shipment is trackable and insured, which can be a lifesaver if the package should go astray on its way back to us.
When returning just one or two relatively inexpensive items, many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This may well be more cost effective, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier. Please note that if you return items for an exchange, we do not charge a shipping fee on the new order going back to you.
It sounds like you might be a first-time customer with us, and I would love the opportunity to transform your first purchase from Uniform Advantage into a better one for you. If the item(s) you wanted to return is still in original condition and you’d like to exchange them, I’d be glad to waive that $8.99 return shipping fee as a courtesy. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally.
Be assured that your satisfaction is important to us at Uniform Advantage.
Sincerely,
Robin Grose
Customer Service Specialist
I never received my international parcel. They use a very bad reputed courier aramex who delivered to wrong address. No one taking any responsibility which means I lost my money.
NEVER GOING TO PURCHASE ANY MORE
Good afternoon, Sally,
Thank you so much for making a Uniform Advantage purchase. I was quite alarmed and saddened to hear that you have not received your package from us. We take customer satisfaction very seriously, and I’d like to have the opportunity to investigate what happened and how we can resolve the issue. Please send me your contact details and order number or customer account number so that I may start my research and reach out to you directly. At Uniform Advantage we are very committed to doing right by the customer, so I hope to hear from you soon so that I may look into the particulars of your order.
Sincerely,
Robin Grose
Customer Service Specialist
Awful experience so far. It's like pulling teeth just to get a straight answer.
More than happy to take my hard earned money however.
Can't even track my order.
No way to run a business.
I wish I had read these reviews before I ever placed my order. I'll be calling the BBB if something isn't done ASAP!
Think I'm kidding? Watch me.
Get your act together or close up shop.
Frustrated and fed up in Connecticut
Good afternoon, Bridget B.,
Thank you so much for shopping with Uniform Advantage. I’m very sorry for what sounds like the very frustrating experience that you have had with us so far. Without knowing the specifics of your order, I’m unable to research this to see what has happened—but I’d like to do just that. If you are willing to give me the opportunity to delve into what has gone on why—and, most importantly, make sure you receive as soon as possible the merchandise you purchased—please send me your contact information and order number and/or customer account number, if you have it, and I will reach out to you personally. It is my hope that I can turn your current feeling of regret around.
Your satisfaction is the goal of our Customer Service team and of all of Uniform Advantage. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
I ordered two sets of scrubs and despite putting in my right address it got switched twice- once without an apartment number to UPS and then a completely different address to USPS somehow. It was marked not deliverable and would be sent back to their headquarters. After talking with someone they said I should figure it out with UPS or USPS. 7 or more calls later I got the address corrected but then got a call saying it was actually sent back. Then 5 days later it arrived making it nearly 2 weeks to get my package after I paid for shipping. If shipping and customer service is this unhelpful- I fixed it myself with no support from UA- shipping should be free. There was also very little detail on difference between petite / short and regular so my scrubs are too big. The material also isn't ve stretchy, which is important for me. I've sent it back but I still have to pay AGAIN for shipment back. Worst costumer service experience- paying for bad service and zero help. Don't shop here, stick to Amazon, an actual store or any other company.
Dear Julia S.,
Thank you for having shopped with Uniform Advantage. I’m so sorry there were multiple shipping issues with your order, and that we were at first not able to effectively assist you when you called. What you describe is certainly not how Uniform Advantage endeavors to do business. We seek to delight our customers from the very beginning of each order, and when something is less than perfect, our Customer Service team genuinely strives to promptly make it right. I’m so sorry that this has not been your recent experience.
Without knowing the particulars of your order or your account with us, I cannot know exactly what occurred in your case and why. However, I would love to have the chance to follow up on this, if you will let me, to make sure you do get the exchange merchandise you need and to prevent something similar from happening again. Please send me your contact information and order number or account number (if you have it), and I will reach out to you personally.
I was dismayed to hear that you have had fabric and sizing issues, as well. It certainly isn’t easy to purchase online clothes that one is not already familiar with. You do not mention if you ordered from one of our own Uniform Advantage lines or from one of the other national brands that we carry. Each brand and each line employs a different fabric blend, and that is what will determine the stretchiness of the items. For example, our own Butter-Soft brand comprises several collections (original Butter-Soft, Butter-Soft STRETCH, Easy Stretch by Butter-Soft, and MOVEMENT by Butter-Soft), each one with its own price point, sizing, mix of fibers, and “stretchiness factor.” We would be happy to work with you in finding the line or lines that work best for your specific needs.
I apologize if the differences in sizing seemed unclear. Items marked “Petite,” “Short,” or “Tall” have the same fit as the “Regular” option; the only difference is in the length of the garment. Every garment that we sell (whether it is our own Uniform Advantage brand or not) has its own Size Chart & Fit Guide right on the item page of our website. The chart is intended to help our valued customers make informed choices on what size to order; it details the body measurements each style is made for and gives the inseam length of pants.
Our shipping charges can vary depending on the total dollar amount of the order; our current promotion consists of a flat $7.99 shipping fee on orders up to $129, or free shipping on orders that total more than that. An exchange order going back to you carries no shipping charge; we cover that cost.
We do strive to keep returns and exchanges as simple and hassle-free as possible. The return shipping label included with your order is prepaid, so UPS will not charge you when you drop the package off, but when we receive your returns we will generally deduct $8.99 from your exchange value to cover the cost of that return shipping label. The use of this convenient label is always optional, though we recommend it since it is insured and trackable (which could be important if your package should go astray on its way back to us). However, Uniform Advantage is happy to process returns that reach us by any carrier, if you choose to not use the label provided. Of course, given the difficulties you’ve had with this order, we’d be happy to waive (or refund) that return shipping fee altogether.
Thank you again for your purchase from Uniform Advantage. Your satisfaction truly matters to us, and I look forward to hearing from you soon and having the opportunity to turn your disappointing experience around.
Sincerely,
Robin Grose
Customer Service Specialist
I've waited months for a specific color- the orange sorbet pants. For some reason all you guys have showing is the petite & long- no regular! At one time there was only smalls. Would be nice to have the option to order- even if it's just on back order! I've looked on all the other sites for that specific color, so I can batch match!
Dear Gwyn R.,
Thank you for being a Uniform Advantage customer. I’m so sorry you have been experiencing this frustration with trying to get pants in the color that you need.
I’d love to see if I can help you locate the items that you’re looking for. Is it one of our own Uniform Advantage brands, or one of the other national brands that we carry? Is there a specific style of pant that you are looking for? We do currently have items in seasonal/fashion colors in the orange family such as Canyon Coral, Apricot Sorbet, and Peach Flower, but I’ve been unable to find anything in Orange Sorbet.
Please send me your contact details and a little more information about what you are seeking so that I can research what you have purchased in the past and how we can get you the items that you are missing; I will then reach out to you personally with what I discover. Or, if you prefer a more immediate interaction, you can live chat with one of our customer service agents from our web page https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp or call us at 1-800-283-8708 during business hours, and we will be glad to help.
Customer satisfaction is important to us. I hope you will give us the opportunity to assist you in finding the scrubs that you need. Uniform Advantage truly appreciates your business.
Sincerely,
Robin Grose
Customer Care Specialist
Loved my products scrubs were comfortable and reasonably priced my medical equipment was perfect works great I've told all my coworkers about your site
Very happy with all my purchases from Uniform Advantage. One was not coming until April 12th but arrived a week early! Great service and great products
I love buying from them. The uniforms are all top brand names, comfy and the prices cannot be beat. They care about their customers. And shipping times couldn't be better
I've been to the location in Downtown Tampa and everything there was organized by color and whether or not the product was on sale. The employees were helpful and they even offer embroidery, depending on what your hospital requires. They gave me a 20% discount because I had my hospital badge with me. Would recommend this place!
Robin reached out to me personally and resolved the issue. I am sure she had many other customers to assist so it took a couple of days but I am just glad someone actually reached out to me instead of just acting like they were going to help. I was able to get the correct products I wanted without an issue.
I purchased buttersoft scrubs for the first time and they were so rigid and rough I felt so deceived considering I bought several other pairs of the uniform advantage buttersoft brand. I got one pair of the movement style and those are what I expected buttersoft to be. As many others mentioned, sizing really depends on you preference but I also found sizing to be a bit on the larger side. I used the size guide and found that the sizes are generally about 3-4 inches larger for the tops than the reference range. For example, size small is 33-36 inch bust (not exact but for the sake of the review this is an example) when I got my measuring tape and measured the scrub top it was 40 inch bust. So if you are in between sizes it is best to get the smaller size but again, I am the type of person that knows my measurements for this reason and it is frustrating when you try to get everything right and it still doesn't workout. Now I have to pay, nearly $10 in shipping that I was trying very hard to avoid. Not to mention there is a sale now and all of the items I purchased are at a discount and I don't see anything about price adjustments. I just re-ordered because it is likely by the time they process my return there won't be any of the colors or size options left for me because their returns process is so outdated. This is the only company where I still have to fill out a paper form. To have to calculate all of these things just so I can make a return is even more frustrating. I just think it is ridiculous to be paying an excessive shipping fee when I know this company is making tons of money with customers spending at least $100 per order.
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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Dear Jessica S.
We would like to apologize for the inconvenience caused by the delayed shipping of the order you placed on our website in mid-May.
We strive to provide a one contact resolution whenever a customer contacts us regarding an issue with their order or cancellation requests. Our orders are usually processed within 24-48 business hours from the time they were placed. If there are any inventory issues; customers are contacted via email.
We would like to investigate the disconnect on fulfilling this order and would appreciate you replying with your order number so we may review and resolve your concern.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.