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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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I ordered maternity scrubs earlier this year. I was unhappy with the style and they were big on my despite using the measurements on the online size chart. I was disappointed to have to pay an additional $7-8 for the return shipping even though I had paid for the original shipping to get the order to me. Overall just a hassle and not worth the time or money.
Best medical scrub, quailty and confidence both meet on the same web, really appricateable site to buy medical scurbs
UA is affordable for incoming healthcare professions! I will be attending nursing school in a few weeks and with an insane tuition, UA is the way to go! So many different styles to choose from and a variety of colors. I can get as much as i need without selling my kidneys!
Uniform Advantage has a great selection of scrubs and accessories. It has a variety of sizes and styles. I wear their butter soft stretch scrub jogger pants. They are so soft and comfortable. They have a great selection of tops. I work in pediatrics and I wear their character scrubs. When I go to their stores the salesperson are very helpful. I sometimes order online and it is so easy to find what you need. I highly recommend Uniform Advantage for all my uniforms and accessories.
I have been a big customer to this company however this is now the second time I have had no product show up when I paid almost $300 dollars. My track number shows no updates, not out nothing! I have been trying to get ahold of someone and the email is down, live chat is out and the phone number I had to leave my number. Im so upset and won't be back! First time shame on me second time shame on them!
Dear Christa B,
We appreciate your business, and we truly apologize for this situation.
We strive to provide a one-contact resolution whenever a customer contacts us regarding an issue with their order. Our orders are usually processed within 24-48 business hours from the time they were placed and shipped according to the shipping method selected.
We would like to investigate the reason why the order was not received when expected and would appreciate you replying with your order number so we may review and resolve your concern.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
Best regards,
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) [email protected]
Visit us Online: www.uniformadvantage.com
As a new nuclear medicine student, It's important for me to have everything I need to succeed at clinicals & in the classroom. Whether it be from apparel, supplies, or acessories, uniform advantage has everything I need in one spot. Not to mention the convenience of being able to shop from the comfort of my home and get it delivered to me. I was able to find everything I need and more, to succeed in my upcoming clinical rotations. Will shop here even after I graduate because of how vast the selection was and the ease of it. Thank you!
While I was a student I needed special sizes of scrubs that I could not find anywhere else. I was thrilled when my order arrived and everything fit perfectly. I had so many options to choose from online. I had spent a lot of time looking elsewhere and was not successful with finding scrubs that fit me right. Now I I have a new job and need more scrubs I'll be sure to order from UA again! Thank you UA!
They had the best prices for uniform sets when I needed them quickly. They were also comfortable and came fairly quick.
He comprado uniformes por 2 ocasiones en esta página y he estado satisfecha con la compra, cabe mencionar que vivo en Ecuador y los mismos uniformes que venden en la página aquí los encuentro al triple del precio real así que es muy conveniente comprar directamente a pesar de los impuestos. En la última compra el paquete se perdió por 1 semana pero finalmente llegó.
I was gifted a pair of scrubs and they are AMAZING. I can't wait to get more sets in different colors. 10/10 recommend.
I've always bought my scrubs from UA they are super comfortable and never shrink. Great fit! Super airy! Best scrubs ever! Never disappoint always impress!
Received my buttersoft stretch uniform in no time and was very very satisfied with the cut, fit and textile!
Currently about to start my last year of nursing school! I've worked as a tech and student nurse the last 3 years & this is the only place I will ever buy my scrubs! They have so many options! I have yet to purchase any I do not like. Also their customer service is amazing!
First off, it is horrible that I have to spend money on things I can not see or try on. I have to blindly spend money on something i will be stuck with. I say stuck with because not only am i forced to use this company i have to pay for shipping and then if it doesnt fit or its wrong i have to pay to send it back! Not all scrubs fit alike so not having the choice to try them on is not fair. The choice in scrubs available are very limited, sold out and cheaply made! Size is not true and what they call petite is actually regular. I have an extra 4 inches in length than other scrubs, butter soft and easy stretch. The butter soft fades colors so very bad in a very short amount of time, less than a month and they looked a year old. My second time ordering they embroidered the wrong logo on my shirt! So now i have to deal with sending that back and paying for shipping for their mistake. I will be addressing with my company how bad the quality is and petition for them to use a different company in the future. This is garbage and it is made over seas, why wouldn't we use a company in the US? Completely dissatisfied.
Hello, Callie,
Thank you for having shopped with Uniform Advantage and for your candid comments here. A great amount of frustration is evident from your words, and I’m so sorry you are experiencing this.
Without access to the particulars of your order, I’m unable to know the details, but from what you’ve described it sounds like your place of employment has arranged for Uniform Advantage to be the scrub uniforms supplier. The (often limited) variety of approved styles available to the purchasing employee is determined directly by the employer. When, as happens occasionally, a particular garment sells out, if we are unable to restock the item in a timely manner, Uniform Advantage is generally able to arrange for the employer company to approve a similar, alternate garment for the employee to purchase.
I agree completely that it can be difficult to get the sizing correct right away when purchasing clothes online. Sizing varies greatly from brand to brand and even from one line to another in a particular brand, due to style and fabric composition. Because of this, every garment that we sell has its own Size Chart & Fit Guide right on the item page of our website. The chart indicates the body measurements that each size of that particular style is intended for, plus indicates the inseam length on pants. This information is intended to help our valued customers make better-informed choices on what size(s) to order, and we highly recommend that our customers consult this information for each individual garment when requesting new-to-them styles.
The Size Chart is only a guide, of course, and personal preference on how we like our clothes to fit is also very important. Frankly, sometimes it’s only by trial and error that we ultimately find the fit we are looking for. This is why we do all we can to assure that our return and exchange process is as hassle-free as possible. If you decide to use our convenient prepaid return shipping label, we will generally charge $8.99 to cover that shipping cost. Use of this label is optional, but we recommend it since it is trackable and insured (which could become significant if the shipment were to go astray on its way back to us). However, we are happy to process returns that reach us by any carrier.
Of course, we would never expect you to pay for the return shipping of an item incorrectly embroidered because of an error on our end. Please do contact me personally or our Customer Service department so that the charge can be waived, or, if it’s already been charged to you, refunded. You can find timely help by email, phone, or live chat on our Help web page, https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
All of our teams at Uniform Advantage stand by the quality of the merchandise we sell, which is manufactured in various parts of the world, including the United States. Customer satisfaction is truly important to us all, and when something turns out to be unsatisfactory to our valued customers, we definitely want to make it right.
I would be very interested into looking into your order, Callie, and doing everything possible to turn your dissatisfaction into the delight that is our goal on each and every Uniform Advantage purchase. If you are open to this, kindly send me your contact information and order number and/or account number (if you have that) so that I may research the particulars of your purchase and reach out to you personally.
Sincerely,
Robin Grose
Customer Service Specialist
Once you know your sizes, buying from here is easy and affordable. I love Cherokee and love sales even more!
I have had the best luck with every purchase of scrubs I have bought from UA and as a vet tech that constantly has to retire my scrubs I need them by the boat load and UA always has my back. I never pay too much and there's always a sale.
Absolutely love this site! They always have the best deals and the cutest scrubs on their site! Absolutely love shopping here
I got my quotes in Canadian dollars only to see a huge conversion rate which isn't even close to accurate. Then I get this super ghetto email from ups asking me to pay 20 of duties and taxes. So I paid for my scrubs, paid for the shipping, paid for the false conversion rate, ended up paying 90+ dollars in import fees. Junk website probably junk scrubs for like 70 per pants and 60 a top all in all. Stay away! Stay far away
Hello, Oopik A.,
Thank you for having shopped with Uniform Advantage. It sounds like you had not yet received your scrubs when you wrote this review; I trust that when the items arrive you will be as pleased with the quality of our merchandise as we are.
I was sad to hear that you have experienced unexpected billing and shipping frustrations with this order. As our billing is always in US dollars, I’m not sure where a quote in Canadian dollars would have come from. Please send me your contact information and your order number or account number (if you have that) so that I can research what happened and get back to you personally.
Orders that we ship outside of the USA very often do have taxes and custom duties levied by the local government. Fortunately, Canada is one of the countries for which we can offer the UPS I-parcel service. I-parcel calculates the duties and taxes applicable on the order and includes that charge with the total amount due on the order so that you can pay for everything upfront and won’t be charged any additional amount when your order is delivered. To make use of this service, simply choose the I-parcel option when checking out. (If, for some reason, the I-parcel option is not showing, kindly contact us, either by live chat on our website, phone, or email, and we will be happy to assist.)
I’m definitely interested in having the chance to turn your experience with us around, if you are open to that. If you’d like a more immediate reply (rather than sending me your information and waiting for me to get back to you), please don’t hesitate to speak with one of our friendly Customer Service agents. You may either email us or live chat with us by going to our website uniformadvantage.com and clicking on the tab entitled “Help.” If you’d rather speak with us, call 800.283.8708, Monday to Friday 8am to 8p or Saturday between 10:30am and 6pm Eastern.
At Uniform Advantage we stand by the quality of our merchandise and are very interested in each customer’s satisfaction. Our goal is to delight you on each and every order—and to make things right if at any time we fail at that goal. Please do reach out either to me personally or to our Customer Service team to give us a chance to do that.
Thank you again for your Uniform Advantage purchase.
Sincerely,
Robin Grose
Customer Service Specialist
I bought scrubs from this company 2 years ago and had a great experience. I purchased a 65/35 poly/cotton blend top (made in Pakistan, #UA71C) that lasted hundreds of washes. Then, when I reordered it (the same 65/35 poly-cotton blend top), it was drastically different. This one was made in Ghana. It looks like a cheap knock-off version of the original. The material is stiff, shiny and transparent in the light. There is ZERO stretch. It's loud as if it's made of plastic. My school uniforms were better than this, and those were free. Even the stitching on the logo is poorly made with a sloppy design. I have no idea why they chose to downgrade their material, but I can only assume it was to save money because the quality is a fraction of what it was. I'm writing this to notify their Quality Assurance team of this problem. I hope they change it back to what it was because I will take my business elsewhere.
Good afternoon, VH,
Thank you so much for being a repeat Uniform Advantage customer. We’re pleased that your first experience with us was a good one, but I was quite dismayed to hear about the quality of this most recent purchase.
At Uniform Advantage we firmly stand by the quality of our products, and customer satisfaction is of the utmost importance. If something is not satisfactory, we__definitely__ want to make it right.
Please send me your contact information and order number / account number (if you have that) so that I may research what might have happened in this case. We certainly want you to get the scrubs you need, and we will, of course, replace the items you received with ones in the quality you expect and deserve at no additional cost to you.
If it’s more convenient and expedient for you, don’t hesitate to email or live chat with us online at https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
If you’d rather speak with someone, please call our Customer Service department at 800.283.8708 (Monday to Friday 8am to 8pm, Saturday 10:30am to 6pm Eastern), and we will be glad to help.
These various channels of communication exist solely to ensure that we provide you with the best possible merchandise and service.
At Uniform Advantage we strive to delight our customers on each and every order, and we are very sad that we failed to do that on your recent order. Please do give us the opportunity to turn your negative experience around. We hope to hear from you again very soon.
Sincerely,
Robin Grose
Customer Service Specialist
No shipping details, have to pay for returns to be shipped back, clothing not true to size. Spend more money and get better scrubs elsewhere
Hello, Aris,
Thank you for having ordered from Uniform Advantage. I am saddened to see that you did not have a satisfactory experience with your purchase. Without the details of your order, of course, I can’t respond to any specific issues you may have had—but I wish I could. Please send me your contact information and order number or customer number (if you have that) so that I can research and reach out to you personally.
I know it can be difficult getting the right size of clothing when shopping online. Sizing can vary greatly from brand to brand and even from one line to another in a particular brand, due to style and fabric composition. For this reason, every garment that we sell has its own Size Chart & Fit Guide right on the item page of our website. The chart indicates the body measurements that each size of that particular style is intended for. This information is intended to help our valued customers make better-informed choices on what size(s) to order, and we highly recommend that our customers always consult this information for each individual garment when requesting new-to-them styles.
Of course, this Size Chart is only a guide, and personal preference on how we like our clothes to fit is also a big factor. Sometimes it’s only by trial and error that we ultimately find clothes that have the fit we are looking for. For this reason, we do all we can to assure that our return and exchange process is as hassle-free as possible. If you choose to use our convenient prepaid return shipping label, we will generally charge you an $8.99 fee to cover that shipping cost. Use of this label is optional, but we do recommend it as it is trackable and insured, which could be important if the package should go astray on its way back to us. However, we are happy to process returns that reach by any carrier.
I’m also sorry that you felt uninformed about our shipping practices or your package tracking details. Our web page https://www.uniformadvantage.com/pages/misc/shipping-rates.asp lays out our shipping policy and practices in detail. Also, when an order physically leaves our warehouse, the customer is sent an email with the tracking details for their package, stipulating how it was sent and containing a link to the service used so you can track its journey. If you did not receive a shipping confirmation email, it may have been delivered to a spam folder.
Thank you again for shopping with Uniform Advantage. It is our aim to delight the customer on every order, and I apologize for our having failed to do that on this occasion. It is my hope that I can turn your current unsatisfactory experience around. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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Hello, Rebecca,
Thank you for ordering from Uniform Advantage. I’m so sorry you’ve had a negative experience with us, but I’d love to do what I can to turn that around. If you are open to that, kindly send me your contact information and order number and/or account number (if you have that) so that I may research the particulars of your purchase and reach out to you personally.
It certainly can be difficult to get the sizing correct when purchasing uniforms online. Sizing can vary so much from brand to brand and even from one line to another in a particular brand, due to style and fabric composition. Personal preference on how we like our clothes to fit is also very important. We’re truly sorry you had sizing issues despite having consulted our online Size Chart & Fit Guide.
Frankly, sometimes it’s only by trial and error that we ultimately find the fit we are looking for. For this reason, we do all we can to assure that our return and exchange process is as hassle-free as possible. If you decide to use the convenient prepaid UPS return shipping label included in your package, we will generally charge $8.99 to cover that shipping cost. Use of this label is optional, but we recommend it since it is trackable and insured (which could become significant if the shipment were to go astray on its way back to us). However, we are happy to process returns that reach us by any carrier.
Have you already returned your items? We may well be able to waive that return shipping fee or, if it’s already been charged to you, refund it. Please do contact me personally or our Customer Service department about this. You can find timely help by email, phone, or live chat on our Help web page,
https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
At Uniform Advantage we strive to delight our customers on each and every order we send out. I’m so sorry we failed to do that on this occasion. Please do get in touch so that we can change your (so-far) bad experience into a much more satisfactory one.
Sincerely,
Robin Grose
Customer Service Specialist