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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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I have been purchasing my nursing scrubs for a number of years from Uniform Advantage. I found the web site on afternoon while searching for long scrub skirts. Not only did I discover the full length Buttersoft skirt but 3/4 length scrub tops to match. As an apostolic lady I have always been conscious of my personal modesty. I messaged the company a few months ago about 3/4 sleeve selections had gotten low. Shortly there after they had them restocked in new prints. I love wearing my modest, comfortable and cute scrubs to work. I have recommend this site to many modest scrub wearing nurses. Keep up the great selections and modest scrubs for us who feel modesty is a must!
Scrubs are usually so overpriced but after finding UA I feel like if found affordable scrubs that are also just as comfortable and movable as the ones that usually cost an arm and a leg. The selection is also amazing with so much to pick from.
I've worked in housekeeping for 3 years, all my scrubs are from UA and I love how they have held up through all the cleaning chemicals and multiple washes. As you can imagine, I work quite hard and have to bend down and be in awkward positions at times due to my job. These scrubs do not rip, they do not tear, they are comfortable and movable. I love the color and print options, and it's great UA has other brands you can choose from that aren't easily accessible where I live. I'm a bigger woman, the plus sizes actually fit how they're supposed to and the cherry on top is all the petite options for pants. My favorite has to be the UA cargo joggers, they're comfortable and I don't have to worry about getting bleach on the bottom of them. Plus there's always something on sale! I tell all my coworkers about this website and I'm told constantly how adorable and nice my scrubs look. If you're plus size and on the fence about purchasing, this is a 3x woman telling you that You. Will. Not. Regret. It.
Ofcourse the uniforms are fine some are name brand but unless you are 100% sure of your size don't do it. I went by their size chart and had to send everything back because they swallowed me and received a refund of half of what I paid! The return shipping was 8.99 and on top of that they kept an additional 4.00 per item. That's pretty crappy for a mail order company and I returned everything tags intact they were on my body 2 seconds
This has to be one of the worst places I have ever been to. The customer service was horrible inside the store at the Wisconsin location. I called them to speak to the customer service line for the online store since the actual store did not know or want to help me, but the online store was so rude, unhelpful and down right idiotic. The lied to me multiple times and messed up my order. Please do not waste your money at a place like this go literally anywhere else!
Dear Cecilia,
Thank you for having shopped with Uniform Advantage. I’m greatly disturbed to hear that you’ve had such an awful experience. Customer satisfaction is very important to us; please accept my sincere apology for our so having missed the mark with you both in the retail store and on our customer service line.
I’d definitely love to have the opportunity to look into all that has happened and (most importantly) make things right. Please send me your contact information and order number or account number (if you have that) so that we can reach out to you personally. I’m hopeful that the details you can provide us about your experience will assist us in repairing our relationship with you and help us avoid similar situations with other customers in the future.
If you are open to this, kindly provide your contact details either by email, live chat, or phone (https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp) and indicate that the information be forwarded to me. Thank you for your candid feedback, which, although very hard to hear, is ultimately a gift in that it clearly indicates where improvement is needed. I look forward to hearing from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
Can be expensive but products are quickly shipped. High amount required to receive free shipping, more perks would be appreciated.
Do not order from UA! Not only were all three of my scrubs completely see through, they were definitely not worth the money spent either. On top of that, in order to return your products you have to pay a $7.99 fee. AND, in order to return more than 5 items, (I ordered 3 sets so that's 6 items) you must purchase a return shipping label from the store AND a box to ship it in.
I am very disappointed that I wasted my money on this company and now I am losing my money just because I would like to return my products. Like I said, do NOT purchase from here!
Hello, Amber,
Thank you so much for your Uniform Advantage purchase. I was sad to see that the merchandise you received was not what you were expecting and that you needed to return it. At Uniform Advantage we firmly stand by the quality of our products, and customer satisfaction is of the utmost importance. If something is not satisfactory, we definitely want to make it right. I wish I knew what items you ordered so I could address your disappointment more directly.
We also strive to assure that our return and exchange process is as hassle-free as possible. If you choose to use the convenient prepaid return shipping label included in your package, we will generally subtract from your refund a standard fee to cover that shipping cost. Use of this label (which is good for up to 5 items; you may be charged more when we receive your returns if you are sending back more than that) is optional, but we do recommend it as it is trackable and insured, which could be important if the package should go astray on its way back to us. However, we are happy to process returns that reach by any carrier and in any sort of packaging, including reused bags, padded envelopes, or boxes. (Customers who live near one of our retail locations are also welcome to return items at no charge to their local store.)
Of course, we don’t expect our valued customers to pay for return shipping if there was an error on our part—and we can occasionally even waive (or refund) that fee for other reasons, as well. Please send me your contact details so that I may look into what happened in your case and reach out to you personally. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
All of our teams at Uniform Advantage strive to delight you, the customer, on each and every purchase. Please accept our apologies for having failed to do that on this occasion. I hope you’ll consider reaching out either to me or to our Contact Center to give us the chance to turn your initial disappointment around.
Sincerely,
Robin Grose
Customer Service Specialist
I have never bought anything from this page as my colored scrub which is beige binding black is not available here... currently here in Fiji we are not been supply with our scrub uniform since our national uniform centre got burnt... last issue of uniform I received was way back in 2016 n right now we facing this covid 19 pandemic which affects our economy... however we would love to wear professional scrub like this someday, so that we can feel comfortable while working especially the nature of working environment we have... thank u
He hecho la primera compra para mi negocio en COLOMBIA en esta tienda, el envío fue muy rápido, todos los uniformes estaban en perfecto estado y son hermosos. Todos mis clientes quedaron satisfechos. Quiero seguir comprando con ustedes. Los felicito por tan buena atención.
My go to! I've been a nurse for nearly 20 years, Used to love this place for their excellent selection, I have tried some of the uniform advantage brand particularly the butter soft scrubs and they are unbelievable! The quality the color choice the design are all amazing.
Only thing they could do to make the butter soft scrub is better is to put loops for a badge on the tops but I'm hooked!
Also, even nowadays they are shipping without delay which is a plus. Will never go anywhere else!
Not only the best brands of uniforms for Health care professionals but at the lowest price. Always with good opoortunities., sales and really good sales! Also all in accesories you can find for Any Stile of persons. I Choose always UA Over all stores… and from south america buy every one or two months.
I love Uniform Advantage! My orders are always correct and shipping is quick! Their Easy stretch scrubs are a dream!
Expensive but quality it worth it, best selection of styles and sizes. Wish they would bring back the orangorama color for fall.
Read the reviews and sizes and you should be okay. Some items were not what they seemed. Most xs pants listed are too long if your 5"3
Me encantan sus pijamas. Modelos actuales, los size corresponden, buenos precios, excelentes ofertas y envío rápido. Desde República Dominicana!
Llevo una experiencia excelente con los uniformes modelos variables y ajustados a la talla que se requiera. Estoy muy satisfecha con los uniformes
Placed my order for a couple of tops and pant. Had embroidery raised on my sleeve with my name, lab title and degree! Super cool and arrived before expected date; approx 4 days or so. Anyway, can't wait to order more through Uniform Advantage. Love my uniform!
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Kathryn,
Thank you for shopping with Uniform Advantage. I’m genuinely sorry you’ve had such a hard time with your order and your returns. It is our policy, of course, to refund the full purchase price paid by the customer. Please contact either me or our Customer Service department right away so that we can look into exactly what happened and, if there was an error on our part, make it right immediately.
It certainly can be difficult to get the sizing correct when purchasing uniforms online. Sizing can vary so much from brand to brand and even from one collection to another in a particular brand, due to style and fabric composition, which is why we include on each product page of our website a link to the Size Chart & Fit Guide specific to that garment. Personal preference about how we like our clothes to fit is also an important factor, of course. Please accept our apology for the sizing issues you still experienced despite having taken into account the size chart information.
Please give us a chance to look into the details of your order and turn your experience with us around. If you could send me your contact information and order number or account number (if you have that), I can reach out to you personally. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp
Your satisfaction is important to us at Uniform Advantage. Once again, thank you for having shopped with us.
Sincerely,
Robin Grose
Customer Service Specialist