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From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Hair arrived fast and great quality. I will be ordering again in the future
Awaiting order to provide full review
I haven't installed my wig yet but it looks great and the baby hairs are laid
First time ordering from this website & I have no complaints. The customer service is excellent, great communication, extremely helpful! The item I ordered was out of stock so I was contacted straight away offered a similar item with the price difference covered by themselves so they could ship my item out quicker! I will definitely be ordering again! Keep up the good work UNice!
The hair is super cool, it's wonderful. It's soft, no bad smell. What you see in the videos is for real. Don't hesitate, go ahead and purchase. You'll not regret it. Besides, they have a great customer service, the best I've encountered so far.
James with customer service was very helpful with assisting me with my return. I had ordered too many bundles and was able to return with no issues.
Fast, responsive and attentive customer service. Definitely recommend buying from them!
Thanks you very much! I like your prices and customer service though
I've ordered with Unice for about 4-5 years now & I've NEVER once had an issue. I've reused their hair numerous times and it always goes right back to perfection. I will never use another hair company for my wigs. They are top tier
I wanted to change my order but instead I got to keep my order with a generous refund. They also gave me option if I decided not to keep it. Customer service is great and I can wait to do more business with them. They answer promptly and quickly. I can't wait to review my order.
They responded really fast and quickly to help me. Everything I needed was handled right away
Steven help me to feel at ease about my order and he time it will take to get to me. I was very concerned after receiving an email. Thank you Steven for all your help!
They were very helpful! Thanks to Jessica! She was very helpful!
Beautiful wig, can't wait to wear it. Very full and bouncy curls are beautiful color is gorgeous.
I reached out with a need to change my address and the response with immediate!
This is my second purchase in less than 6 months. Im addicted 😬
It was very easy to look for a wig that I would like in my own style.
Purchased the HD 5x5 26in Body Wave, Shipping was super fast loved it, When I tell you the first time I put the unit on my heart did a back flip. I've never felt more beautiful in my life wearing this particular unit. I even went ahead and ordered a second one so I will always have to be ready for any special occasion. Honey the curls that came on this unit Big Hugs from me. I am truly a satisfied customer and will only order hair from this company
Great website. Easy to use and fast delivery! Great updates along every step of transit.
Great site! Easy process.ordered before with no issues.wig was thinner than the picture though.
The payment part was a little confusing but besides that it was a good experience
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members