UncommonGoods

I ordered a personalized nightlight over three weeks before I needed it and paid extra for the shipping to ensure it arrived on time. Now day of the party, still not received. Someone at this company shipped it USPS instead of UPS and it is MIA. Not only do I NOT have a gift now for a party today but I have to run and grab some cheap toy. I will NEVER purchase anything from here again! They will credit my shipping, BIG DEAL. Credit my entire order, it is lost by USPS.

I ordered the "map of our hearts" which looks beautiful. I ordered it 30 days prior to when I need it for our silver anniversary. When ordered, the site says a proof will be sent in 1 to 2 business days. Four days went by an no proof. I called and was told the next day I'd have it. Another week and no proof. Then I was told I likely wouldn't get the gift until too late but "I can just say it's on the way." Seriously? Can you imagine showing a picture of our 25th anniversary gift and saying "it's on the way?" No one seems to care. Terrible customer service. Very disappointing.

My $300+ order got stuck at a Fed Ex hub and they couldn't have cared less. No one helped, no management addressed it - not one supervisor reached out, while my packages languished and Fed Ex wouldn't let me pick them up. This present was a healing present for someone who suffered a great loss. Then they charged me for a membership! Horrible business, kindness my keester - they're frauds.

I ordered a large order (about 12 items) in September. I received a random item that wasn't part of the order sometime in Oct and called the remedy it (mailed it back to them). December rolled around and I still hadn't received anything else. Customer service wasn't very helpful, more annoyed. Apparently the majority of my items weren't available anymore and I had to ask for a refund (what if I didn't ask? I guess they were planning to keep my money as a donation?). They ended up changing my order where I'll supposedly be getting 3 items and after all this they tried to charge me extra for shipping! We'll see if I end up getting anything at all?

Atrocious customer service from "Myrtelle E". I signed up to receive a $5 coupon off as well as free shipping but could not apply the code. Was on live support with customer service who told me orders to Canada cannot redeem ANY coupon codes. I looked & nowhere on the website does it say this, nor does it disclose that in the email they sent me with the coupon. The chat agent ended the chat with me when I asked to speak to someone else. Terrible company "policy" which also legally needs to be stated somewhere on the website or in the email they sent me. Seem like a scheme to attain customer info/email which they most likely sell. Buy from independent brands directly!

Ordered an item from them and they automatically signed me up for a membership that I didn't agree to, and charged me $21. Apparently they refund you if you cancel within a month, but what kind of scummy practice is this?

Ordered a Father's day gift in early May, it is now almost July and have not received it yet, it was supposedly in Virginia on June 16th, today is the 28th... my credit card was charged immediately on ordering, I have emailed with customer service 6 or 7 times, they now state they have resent my purchase... we shall see, but will not order again. If I do not receive my order very soon I will dispute the charge with my bank!

I placed an order 2 months ago and still I have not received the order, it has not been shipped and there is not a contact number to reach anyone. The order only says preparing.

I wish I had looked up whether this company was legit or not. I am ordering this item in April 2021 and I have not gotten it. It was projected for April 13th, and it is currently April 22nd with no update on my order. The last update was on the 14th, that just says "in transit to next location". I am pretty sure this company is a scam. Customer service sucks as well!

My wife ordered several gifts for Christmas in early December. They began arriving last week (late February).
To say it's poor customer service would be an understatement.

I was a seller of my work on Uncommongoods for over three years. Everything was good on the first two years. I added a new product to the one that was already selling and was doing okay. Then I wanted to add more options to that collection and after many attempts to contact the senior buyer I was working with, there was no communication or feedback on the emails I sent. Total communication breakdown. Uncommongoods also will try to squeeze your pricing very low to get into their print catalog (I had to discount 60% from retail to get in there) then when time comes to get paid, (they are very good at) unfortunately again, they will pay you at a 2% discount (to them) on what you already give them as discount on your products. Then for some reason my first product disappeared from their marketplace "product unavailable"... My second product was still there but running low after selling over 100 pieces over the holidays so I had to email them to warn about low inventory as I did several times in the past (that should not have been my job by the way...) again no answers from anyone. I decided to contact via email the junior buyer for my product type and finally got a reply saying my product were not going to be carried anymore because of slow sales... What? I just sold over 100 pieces a couple months ago... Slow sales? And no contacting me to tell me they were going to discontinue my products when I have made inventory just for Uncommongoods!. So you have it... Uncommongoods make themselves sound like a great company to work with (for their employees which might be the case) but they are not taking care of the ones that make the products that pay their bills, the artisans making their products. So as an artisan, I would say, stay away from the deceivingly good company that uncommomngoods is saying they are.

I ordered a good amount of items - about $300 worth.
The order never came, but a tracking link came saying it had been shipped on Dec 3rd.
I trusted that it would show. So I didn't keep checking back.

Turns out it never shipped. Customer Service just sent me a canned response with a page to "fix" it.

Looks like this happens to them ALOT, enough that they have a special page for it.

I will never order anything else from Uncommon Goods again. I made the unfortunate decision to order some Christmas gifts from them this year because I wanted to support a small business. Huge mistake! I placed my order on November 29th and received a confirmation email stating my order would be delivered before December 21st. I then received an email saying my order had been shipped on December 3rd. I didn't receive any other emails regarding my order until I contacted them on December 23rd. For some reason, my order was divided into 3 different shipments when I had specifically opted to have the entire order sent in one shipment. Package #1 sat in New Jersey until it arrived in Grapevine, TX on December 17th. This package wasn't handed over to the USPS until December 25th. USPS delivered it the next day. Note: Grapevine is part of the DFW area and I live in Dallas! Package #2 sat in Indiana until it arrived in Grapevine on December 14th. Again, this package wasn't handed over to USPS until December 25th. USPS delivered it the next day. Package #3 is the only package that arrived before December 21st. The odd thing about this is that it arrived in Grapevine on December 15th and was handed over to USPS the next day, but package #2 had been sitting in Grapevine since December 14th and they didn't hand it over to USPS when they gave them package #3! It should be noted that all 3 packages were initially shipped by Pitney Bowes. When I emailed Uncommon Goods customer service on December 23rd to inquire as to why my remaining packages were still sitting in Grapevine, they blamed it on "being stuck in transit" and "scanning" issues. They offered no apology when they stated that my remaining packages wouldn't be delivered until after Christmas Day. In retrospect, I should have canceled the entire order right then and there. Furthermore, they claimed that the packages had left the Pitney Bowes facility in Grapevine, but that was untrue. These packages weren't handed over to USPS until December 25th! All five of the so-called "uncommon" products I ordered were exactly what I expected, but I could have ordered them all from other companies for the same cost or less! In closing, it's because of their horrible customer service and flippant attitude towards their customers that I will never order from them again. Please take my advice and don't waste your money on this horrible company. You'll be sorry if you do.
Jennifer G. Replied to this review. She asked that I send her the details of my order. She obviously didn't bother to even look at the screenshots I posted that clearly indicate my order number. Furthermore, she tried to lay the blame on the USPS which really disgusts me. Her reply further cemented my opinion of this company.

I wish I could give 0 Starts! I ordered 6 Christmas gifts on Dec 3. They were supposed to arrive on December 16th. I needed for our family Christmas on the 23rd. They did not arrive on the 16th. I called Customer Service and was told they were on back order until January 25th! I asked for a REFUND and was assured I would receive in 3-5 days. I received an email confirmation of this call. I had to rebuy the 6 gifts from another company. On the 22nd, I received an email that my order was on it's way but would not make it for Christmas. It thanked me for NOT asking for a refund and offered me a $25 gift card for my order. I called once again and asked why they were still sending and why I wasn't getting my refund. I was told that "it was an auto generated" email and that my account showed I was receiving a full refund!
Today, December 26th, part of my order arrived! I once again called and asked why it was now sent after I requested a refund, bought new presents, and was told it was on back order until January 25th!
I was told that since I now have the order, I cannot receive a refund! I am now stuck with gifts I don't need because I already rebought and Christmas is over, and I'm out $200! DO NOT ORDER FROM THIS COMPANY! Horrible!

This Company knew damn well the demand they would have for Christmas. I ordered December 1st with shipping no later than 18th, nothing the 18th so i checked status it said it was in NJ since the 9th. Nobody bothered to email or call to say the package was lost or delayed. I emailed, they told me guaranteed by December 24th. Today is Xmas day and I had nothing to give to my children thanks to their lack of response. I requested a refund and they have the audacity to tell me I can get it re shipped for MAY 2021! Or a refund but someone will contact me. I lost my S. Refund me right now you are stealing money I will report you!

We all know that the mail system during the holidays of 2020 has been struggling. I ordered a Christmas gift from Uncommon Goods on black Friday, and it got hopelessly lost in the mail. Customer support said if I didn't receive it by December 18th, they'd expedite shipping through a different carrier. I received the replacement item on December 19th, and I'm sure I'll get the original shipment sometime after the holidays. Uncommon Goods went above and beyond - many thanks to them and happy holidays! <3

Thank you, Uncommon Goods! It's easy to make a customer happy when everything goes right. The fact that you made me happy and satisfied when everything went wrong is a tribute to your customer service team and company in general.

I sincerely appreciate how you handled my problem during this busy, crazy, Covid exasperated holiday season. It is unnecessary to get into the long details of what exactly happened. Sometimes things go wrong. What matters is that several members of your customer service department stepped up. All my grumbly e-mails were promptly answered, and you took the initiative to solve the problem in a professional, timely manner.

You have won over a customer for life and I certainly will strongly recommend your company to anybody in search of fun, unique and creative items.