UncommonGoods

I ordered my wife a gift from here on 12/6/22 and it was supposed to ship by 1/10/23 and as of today I have yet to get any updates, emails or anything from this company. I wish I would have read these reviews before I ordered. Not happy at all!

I spent $80 expecting a nice thick coffee table book well written about the history of the Detroit Lions with really nice colored pictures. I received a thin book that was literally re-printed newspaper pages through the years. Very small print, very chaotic, nothing you would pick up to read. I had the persons name engraved on it so it cannot be returned. I will not be buying from this site again

Ordered something and it didn't come in time. I reached out to ask and they said it was shipped but shippers don't update their site. Three weeks later it still shows shipper never received it. They finally admit they lost it, the item is discontinued and there is nothing they can do. They made no attempt to make it right. They just took my money and never would have said anything if I hadn't complained many many times before I got my refund. It's a scam.

I ordered a birthday present from Uncommon Goods on December 2nd with guaranteed express delivery (19.95 additional) by December 21st. The package hasn't even shipped, and their customer service reps (chatbot and India call center) keep lying and saying it's about to ship. I would avoid using this company. They are not the end manufacturer/company. They present an edited collection of goods. I would HIGHLY suggest you find what you like on their site, google it, and then order from the actual company. Save yourself a lot of wasted time, money, and hassle.

Update: They cannot provide tracking numbers for 'customized' orders, so they can't even confirm when it will ship let alone arrive. Uncommon Goods is unprofessional, at best.

Shipping very expensive and slow. Will not buy from again.I had to call to find out where my package was. I was suppose to get no later than Dec 6, but received on Dec 16

I placed an order for 3 gift items on 12/3/22, and received an order confirmation email but never received a confirmation of shipment email (and not in spam/junk either). I started checking status via their site on 12/6 to see that it had an estimated delivery date of 12/16, but at that point only the FedEx label was created and no further updates. When I called customer service on the 12th, I was told that FedEx wasn't scanning things consistently but should be en route and to call back on the 16h if not received. I called on the 15th as the FedEx status never changed and then was told then that it was likely lost in transit; one of the 3 items was no longer available so I would be refunded for that and the other 2 would be resent ASAP. I called on the 17th, and guess what - NOT SHIPPED YET! So, I cancelled the order and reordered though Amazon. I really try to give other companies my business when I can, but this was not the way to win customer loyalty.

Before I place my order for Christmas, I called to make sure all items were available and deliverable before Christmas.
Surprise!
When I received the order confirmation, just one of the three items were going to make it before Christmas.
One of them, was back ordered until February 27, but a label was created for it nevertheless, thus charged to my account.
I called customer service to cancel the item, but since the label was created for delivery, I was sent a return label, meaning I have to wait until February to get the package and then I can return it. Of course they have my money and I won't get it back until the return happens, does this make sense?
The other item was a custom book for my grandkid.
The confirmation order says it will be delivered after January 2, even tough it was promised by December 20.
I called customer service and said I could paid$10.99 for expedite delivery, which I did. I checked again today, after a week, and they haven't done anything yet, though they took my extra $ 10.99.
My first experience was 4 years ago.
I purchased some hand painted mugs, they arrived smashed in little pieces, I went through hell to get my money back.
Should have learnt my lesson.

Purchased a customized mug for a friend because it seemed to be a funny, unique gift. I read the shipping details for the item and understood that it would take approximately 2.5 weeks to receive the item including the proof, production, and shipment. However, there were additional delays at the outset which were not noted on the website, and correspondingly, a delay in receiving the proof and shipment. I placed the order mid-November, received a proof of the design at the end of November (beyond the stated 1-2 business days from the date of the order), responded with a question, got a response 4 days later, responded that same day approving the proof, and come to find out days later that customer service didn't understand my email and didn't begin the production process (apparently, saying I'll keep the original design in the proof is not enough). Then I get a separate email to apparently approve a proof I already approved. Once I approved again, I checked the order status which stated that it would not ship until January 3rd! Despite ordering well over a month before the holidays, this item will come well after that. This is a heads up for anyone considering purchasing any customized item from this company.

I would not purchase any customized item if you're closing in on the holidays. If you're set on purchasing a customized item, expect delays and purchase months in advance.

Additional notes: If you visit the Uncommon Goods website, you'll notice a "reviews" section with very little to no reviews or nothing but high reviews. This is because the company reviews the reviews before publishing. They skew the feedback. They can reject a review if they don't like it. Not sure how they expect to build consumer trust and loyalty, as well as select quality items to sell, if customers can't publish reviews or read honest feedback from other customers. This company lacks serious transparency. Some items you can also find elsewhere including Amazon or Etsy. The items aren't as "uncommon" as the company would like you to think.

Ordered $450 worth of Christmas gifts from Uncommon Goods. All but a $25 item to be sent to one address. They shipped the $25 item via FedEx. The balance -- $425 was shipped by an unknown carrier and got lost - never delivered. When I asked for a reshipment they said most of the items were out of stock and well, "just too bad". Silly me to think they would prioritize a $400+ order. Never again.

I do not recommend ordering this. While the concept is good the quality of the pages is horrible. On most pages you couldn't even read the print & articles were cut off.

We ordered two books that we thought would be worth the 100 plus dollars for Christmas. They can't even commit to reprinting and getting them back to me by Christmas. This is very disappointing

Received quality products. They messed up one of the orders and after a lengthy discussion we came to an acceptable resolution. (Product appeared already opened, poor packaging, missing part) After which they sent me this to confirm.TWO DAYS later they tell me yeah sorry, we aren't sending a replacement. This is after diending almost $500 with them. There are many companies to choose from - choose an honest one.
EDIT/ADD
The company responded to this review. They stated I requested a replacement which wasn't even the case… The customer service rep is the one who suggested they send a replacement and I agreed. I also went back-and-forth with them all day long, and was repeatedly told they would not stand by that. I let them know My only recourse was to post a review warning others, and they seemed to be fine with that. But then I did post the review, and finally received the appropriate resolution, and even more than I was seeking as they not only refunded the price, but did send me a replacement. That is a more than generous and appropriate response to my issue. Apparently the people who see the reviews are different from the people you deal with When emailing customer service. The initial person I dealt with was also extremely nice and helpful and professional. It was so weird and unexpected to get another message. Two days later that they weren't going to follow through with the outcome from that initial phone call. In any event, I'm really glad they made things right because I have since received other products from that order and everything really is very nice and high-quality. Now, I would do business with this company again.

The tapas/ cheeseboard I ordered from Uncommon Goods, a company that says their merchandise is Made In America, arrived today labeled Made In China. The company cleverly adds a tiny removable label to disguise the provenance their goods.

I ordered a custom cookie stamp for Christmas which arrived yesterday. It was just in a plastic box. No instructions or recipe sample to use. I used a sugar cookie recipe and the dough just gets stuck in the letters! I tried spraying it with canned flour baking spray and still no good! The letters are so small in our name! Maybe shouldn't have sides. I bake a lot and already have 23 different types of cookies in the freezer and wanted these to top off my trays that I give as gifts! Extremely disappointed! Want a refund!

I ordered a product and a few days later the shipping cost somehow was cheaper than what i had paid, with the exact same estimated delivery date as my item still had not shipped. I asked for a price adjustment which they say was issued, however i did not receive the refund. They said i had to wait 5-10 business days. It has been a month and I still have not received the refund. I put in another live chat inquiry and they said they isseud the refund and would email me the confirmation. I have not received the email and i checked my spam mail as well. The person then left the chat before the issue was resolved. The amount may be small, but they are liars. Do not trust them.

I am giving them a 2 star instead of 0 because i did receive the item i ordered and was happy with it. I just wish the company itself had better customer service.

I ordered a custom item for my father-in-law's birthday and the wrong item was sent. I've emailed, called, and have spoken to several CS agents, and while they are apologetic, I'm not getting anywhere. The only answer I get is that they have reached out to the vendor/artist and are not getting a response. I would think Uncommon Goods would offer a refund or resolution but no, they keep passing the buck off to the vendor. I was really looking forward to using this company, as I have many long-distance relatives that I order and mail gifts to but I will not order from them again. Buyer beware.

Update: I tried to write a product review on Uncommon Goods website for the product I ordered and of course, it was rejected. I will include a screenshot of the rejection below.

Dear UncommonGoods Rep, who replied to this review,
I am not sending another email, I have 5+
Emails back and forth and at least 3 phone calls. I am done. It's pretty obvious that your company is not interested in resolving this issue.

Update 11/2/22: Well, they finally made it right after I had written a few bad reviews, along with several phone calls and emails to the company. So the bottom line is, if you don't mind fighting with a company to get your order right... you'll be fine. However, if you value customer service and appreciate when a company values you as a customer then I would find another place to order from. I personally will not ever order from this company again nor can I recommend it to anyone.

I ordered a customized cutting board and attempted to cancel my order within 5 minutes of making the order. (It took me that long to understand that I had to resort to an email) They informed me that I am unable to make a cancelation or an edit to my order and that I would be charged in full and the erroneous order delivered.
A true joke of a company. There are many better alternatives.

Natural rock - not a cheap imitation -drilled to hold keys! A delight in the garden, would make a pretty practical gift! Impressed by the quality & coloration! Will purchase again from Uncommon Goods! So worth the few extra dollars! Thank you!

I am very disappointed in product. First, Basil only sprouted a few seeds, Cilantro was even worse. There were only 2 weak sprouts that couldn't be used for anything. I did get 1-2 small leaves but spout was so weak it collapsed. By the time I paid shipping etc. these 2 mason jars cost me $60. Very disappointed.

I bought three gifts from their website and paid for 3-5 days shipping. It's been 10 days and the packages have not arrived. It missed my friend's birthday. When I try the 'track and manage' it glitches and says it cannot find my order. When I write to customer services they tell me it will arrive tomorrow, but it never does. I fear this is a scam and they take your money and dont deliver anything