UncommonGoods

They are using wrong shipping company. 5 days and it still isn't to usps, it took 24 hrs to go from one facility to another that I could drive in 4 -6?

OMG - they have the worst delivery service, and I do not recommend or would ever buy from UncommonGoods again. I could pick up and deliver on foot faster than UncommonGoods. The Uncommon is there delivery service - probably heel/toe delivery service before the wheel was invented.

Hello!

As I have just recently discovered the Uncommon Goods site, I have put several things in my cart in an attempt to decide which one I want to get as a gift for someone. I also became a member(free version)and have opted in to receive texts from them. Moments ago I received what just might be one of the absolute coolest things I have ever seen a company do.

There are so many people in this world who either had horrible parents, a horrible mother or a horrible father as well as people who never really had parents and those that have lost them. However, it is that time of year when mother's Day and Father's Day rolls around yet again. In the text that I received from them, I was given the option to opt out of receiving any promotional messaging relating to mother's Day and I am almost positive I will receive a similar one for Father's Day.

Well I personally have wonderful parents. I completely understand the desire to not have to look at something such as a promotional text message involving parents as a whole. It is such a forward way of thinking which should be commonplace actually, but it is extremely impressive and that company has definitely earned my loyalty just from that.

Misleading shipping
A major membership perk advertised by uncommongoods is the free 3-5 day shipping is not close to the amount of time it will take to receive the product. There are two separate ways it will take long, both of which are not stated clearly, and lie only within the small text.

First, the businesses have 2-5 days to actually ship it. You will recieve an email when the order is "on its way" but do you think you're going to get it in 3-5 days -- NOPE. There's another second small print in a different location that says they have 24 hours to bring the package to the Fedex and only then does the 3-5 days start.

I chatted with customer service and they were awful, on saying that I was confused and that the package will be delivered on time (which is the absolute last day with all the fine print included).

So yeah, awful customer service. The shipping is meant to be misleading and don't think that you're going to get it by 3-5 days. It can be more than double that time

This is ridiculous look at the prices on the items who sells a coffee cup for 75.$ or a small little wooden box for 120$ this website is I'm ripping people off with some crappy merchandise

I ordered a gift on 30th Dec 2021, expected to receive by 18th Jan 2022, and now is 2nd Feb 2022 and still no update from them. Emailed them countless of times just to get response "We have reached out to our international shipping partner to contact the carrier and we are currently awaiting a response." STILL NO UPDATE! SCAM! This is the most frustrating e-commerce purchase so don't ever buy anything from here again!

This website is not producing anything. It's like a portal for third-party sellers to sell their custom goods. Like an Etsy. And therefore they have no accountability, nor they can provide information about your order status correctly. Their delivery shipping estimates vary. I ordered an item in December that was supposed to be finished and shipped by mid-January. Beginning of February I started questioning what was with the order as there were literally no updates. They responded that the estimated delivery changed now to the end of February. TWO months since the order, without any progress. The next day, suddenly they prompted the seller to create a shipping label so they can say the item was just shipped. But that's a fake tactic, as the item has never left the warehouse so it was in fact not shipped.
They refuse to accept any cancellations or refunds due to the "custom nature" of the products even though the products were clearly not manufactured yet. I will never order from such an untrustworthy platform again. The sellers can only operate because they don't have any oversight and policies like they would have with amazon, etsy or ebay. Customer service representatives cannot provide accurate information with estimates at least in weeks and are lying about the state of orders.

I ordered a birth month flower grow kit but received six packages of some magnetic slime. Very upset!

I ordered some items that were to be gifts for Christmas 2020. They didn't arrive until January 4th 2021. Since I had to buy gifts to replace the items that weren't received in time, I returned them when I finally received them. I have yet to receive any refund for this purchase. It has been a year!

I ordered a book of dad jokes as a stocking stuffer for my son in law on Nov 9,2021 for Christmas 2021. It took until Dec 27th, 2021 for Uncommon Goods to send me a reply to my inquiry asking for status of my item.

I usually try to support small business and give small business owners income for their small business. However, experiences like this make me regret ordering from an unknown small business such as Uncommon Goods.

My experience says don't order from Uncommon Goods.com. They're nothing but a scam taking money from people paying for a good / service they never intend to deliver. If I could give zero stars I would. Disappointment monumental.

Ordered a Christmas gift on 20th December. Reached by 30th December. Kinda defeated the whole damn point! And when I contacted them via email, they took minimum 2-3 days to respond with a very lukewarm 'will look into it', 'is in transit, I will ask why it got delayed' and then no reply after that! Pathetic customer service.

I ordered a cute product through this website that arrived as described. However, I also was magically signed up for some Perks program that started billing me 20$ a bunch. Mind you, my original purchase was around $25. Very deceiving. I'm sure I didn't uncheck something in the order process, but this is a BS marketing tactic to eek out some extra money.

Received a History by Mail subscription for Christmas. Was not impressed with the item. Tried to cancel subscription and was told it is a "custom" item... it is just printed copies! So I guess I will be recycling it along with the junk mail for the next 12 months. Will never recommend buying from this site as there is no customer satisfaction available.

Do not use Uncommon Goods. I bought 3 childrens' Christmas gifts from this site on Nov 27th- all guaranteed to be delivered prior to Dec 24th. It is now Dec 27th and NONE of the gifts have arrived at their destinations yet. So disappointing! Do not use this unreliable site. -Lauren Grawert

I intended to simply send them some feedback regarding my experience.
I accidentally approved a proof and then called immediately to request that it be changed as directed by their page.
Their customer service lady was not only rude but unhelpful as their website said to call immediately if there was a problem and I did.
She said well you approved it so no guarantee.
Absolutely nothing was changed.
I had no idea if it was corrected until it was opened.
I do not believe she sent my corrections and am gravely disappointed.
I sent the feedback to them via email.
The response I got was an offer to repurchase the item and then they would refund 50% of the repurchase after I paid. Why on earth would that offer even make sense? They truly have zero concept of how retail works.
Buyer beware

I placed an order for 3 items in mid-November for Christmas - and what a hassle! Back and forth and back and forth because one if the three items was sold out! I said - ok - send the other two -- but NOPE - they couldn't pull that off. They assured me the two items were coming... but then nothing arrived. What a hassle. What a mess. Now I have to race around to get gifts on Christmas eve. Save yourself. Buy elsewhere!

I wanted to buy customized coffee mugs with my grandsons' names on them printed under a cartoon character like image of each of them that I created from choices on their website. I received them and one had the boy's name and one only the image of him I created. Uncommon Goods claimed I didn't request that a name be printed on the second mug but was unable to show me my original order as I filled it out online. All they had for me was the receipt I received with shipment that didn't have a second name for the second mug. I am sure I requested both mugs to have names but Uncommon Goods refused to make good on my order or even allow me to return it, claiming that the order was personalized and not returnable or refundable. I certainly won't order anything from this company again.

Ordered a Christmas gift for my family on November 17th with the hope that even with shipping delays the order would arrive in time for the holidays. Order confirmation said it would arrive by December 16th but I never received a tracking code or any further updates from the company. When the package didn't come customer service couldn't explain why and couldn't tell me whether the order had even shipped. Two days later they emailed me blaming the artist and saying the order hadn't even shipped. It's now Christmas week and the order still hasn't shipped. I was very excited to give this gift to my family but now I can't even get an explanation for what happened or a refund from Uncommon Goods...

I feel like I've just been fleeced. I order a tea set from this company and a day later found the price was significantly cheaper at Bloomingdales. They would not honor the price match. But offered to let me return it. Since it was sent to a friend it would be very tacky to ask my friend to return it for me.

If you find something you like on their website do a search on google and I bet you will find a much lower price somewhere else. After this experience I will never order from this company again. I feel totally ripped off.