UncommonGoods

I ordered a Christmas gift for my sister on November 27th but it wasn't until the expected delivery date (December 16th) that I contacted this company to let them know the order hadn't been received. It is then that they informed me that the product that I had ordered was out of stock (not a few days after the actual order was placed) but they managed to charge my card on the date of the order even though the item was clearly not in stock and was never shipped. Today is the second time I have had to request my refund be processed in a timely manner (It is now December 21) and still no refund. Steer clear. If I don't get my refund promptly, I will be reporting them to the FTC and BBB for fraudulent business practices. They have no business advertising products they no longer have and charging customers for items that are not available.

Thinking of ordering something from here... do it! The products offered vary so some take longer than others to ship, however, you can track everything online and they will give a ship by date which I appreciate, saves from having to reach out to customer service especially if it's a gift. Shipping times were prompt, they try to pack as much of the order into one box to avoid multiple shippings and less waste. Prices are fair, photos and descriptions are accurate, and they have some great gifts that were indeed uncommon and definitely hits amongst my friends and family! Highly recommended! (They can even gift wrap most items and can ship one order to different addresses/locations!)

My first order went through fine, so I didn't suspect anything. I placed my next order on Thanksgiving with the assumption that it would arrive well before Christmas. After the maximum amount of days passed, I contacted their support chat and asked about my order. They said it was lost in the mail and that the items I had ordered were sold out. They offered to refund me. I took them up on that. I'm now on the last day for the refund to post and that hasn't posted either. Do not buy from this site for any reason. It's very upsetting that a website that connects users to artists is so utterly unable to get its act together.

Ordered Nov 29th. It's Dec. 18th and no gifts for my daughter. They use pitney Bowes for shipping who has terrible reviews. Why they use that company is beyond me. I would rather pay more for shipping and receive my things. I did contact uncommon goods, no refund yet. They did offer to send replacement gifts but if they can't get it here within 25 days how are they going to get it here in 4 days. Very disappointed with the company and their shipping partners. Wish I would of read reviews first. Won't make that mistake again.

My mom ordered a cookie advent calendar from them as a gift for me since I love to bake. I was so excited when I got it - 6 new cookie recipes to bake throughout the month? Yes! However, as I started opening the boxes there were numerous ingredients missing. Numerous pockets would be empty when I opened them with some of the ingredients having fallen to lower pockets and others missing entirely, no where to be found. So far I can only bake 1 out of the 4 recipes I've opened. We've tried contacting them about this, but they will not return any of our calls or emails. It is the most disappointing advent calendar I have ever received, and the most unhelpful site I have ever dealt with.

I did not have any prior knowledge of this company, but I found some interesting products that they carry through some online research. My first indication that this is a poor company was when I did not receive and email confirmation for my order. I contacted them and found the order had been placed and it was scheduled to be delivered on 12-12. Well, almost a week later, still nothing. Now their site says the order should arrive today, 12-17. I contacted them and they informed me that the order was probably lost. I cancelled my order, but it will now take multiple days for them to review my order and issue my refund. Sorry folks, but you cant operate an e-commerce business if you can't ship and deliver in the timeframes that you indicate on your site or even guarantee that the product will be delivered at all! Never again.

I ordered my package two weeks ago and the package was supposed to arrive yesterday when i sent them another mail to check on this they just responded saying that thats the delivery and to just replace it. To add to this Nora C which was the person answering to me sent me another exact copy when I sent another mail to check up and I still havent gotten a date for the delivery of my package as my tracking of package still says preparing for over a week and a half.

12/22/2020 UPDATE: I have called customer service twice in two days and spoke to very nice people who could do nothing for me. The last person said a manager would call and they haven't. No refund yet and the person I spoke with couldn't even tell me how much I was getting back or send an email to verify the return confirmation with itemized numbers (I received unspecific return confirmations with no items or return prices listed). Total I've spent over 3 hours on hold or with a service person with no luck. I'm beyond upset but I'm just planning on letting them keep my ~$146. Not worth my time.

Have had a few terrible experiences with them this year - professionally and personally. Mid-year tried ordering some client gifts and their corporate team was unable to help facilitate and didn't offer much assistance we ended up contacting the company that manufactured the product directly and even as a mom and pop shop they handled the volume and shipping BETTER that UG. Personally, I ordered many Christmas gifts from them in late November/early December that has still not arrived. Shipping labels have been created and my account charged but no updates to status on UG website OR USPS website associated to tracking number. Nobody reached out to me so I reached out to follow up. No good explanation. They said they'd send replacement items but most everything was sold out. I asked about a refund and they told me to wait until the items showed up...? I ended up pushing back on that and was able to get a refund but now I'm back to square one for ~$150 worth of gifts for my little nieces. Extremely disappointing and final straw for me. I've ordered from them going back to 2015. Never again.

Order gifts for grandchildren on November 30. Did not get email confirmation, but credit card was charged, called company, they sent me a confirmation and said package would arrive no later than December 15. I was unable to track package with the information they sent me. Called back on December 16 to report no package. The response was... oh well guess its lost in transit, I can reshape, but 2 of the 5 items are out of stock. I cancelled order and will never try to do business with this company again!