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Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Took well over a month after ordering to receive. Had to email a number of times to get info on saber I had ordered. Product was excellent but if you can't get your order in a timely fashion this is definitely a problem.
Only thing i didnt like was how long it took to ship, but understand with all the circumstamces why it got delayed. Product is awesome though and was worth the wait. Thanks so much!
New to buying a lightsaber and had to take my time into the steps but very excellent easy selection!
Thanks for the videos online, along with useful notes on each of the customization steps. Very helpful!
Delivery was perfect, and I enjoy so much the saber! It has struck my friends as a weapon of choice!; o)
It was good the quality was great will be ordering again at some point
Great options and tutorials for first time buyers
Arrived in good condition no scratches or marks. And wrapped nicely. Overall for my first saber I'm glad I chose ultrasabers and i will defiantly be buying more
It came in a little late, but it was christmas+a custom order. They sent an email explaining it would be a little late, really happy they gave me a quick email explaining that. Great product though, plan on buying from them again. I do wish there coul be a picture next to each blade type, or at least a comparision so I make sure I could get excactly what wanted. Still good a good product, just cant go quite as hard as my friends.
The lightsaber is magnificent, Im soooo happy with my order and the shipping was really fast! The only complaint I would have is that when the lightsaber arrived in the U. K. I was charged an extra £20 for tax. Im pretty certain this has nothing to do with the company though and its just the way the U. K. is with parcels from other places. Im very glad I ordered from ultrasabers and would buy again :)
There was a delay in shipping of the product, which I completely understand since I placed my order right at the end of December, when the new movie hype was pretty high. When the saber shipped, it arrived on time, and I'm satisfied with my order. It's quite likely I'll return for more sabers someday.
The website itself is a little confusing at times to order from. Otherwise it was a pleasant experience and a clean transaction. Not much more to be said.
My second purchase with ultrasabers and not disappointed
Awesome saber, great customer service
Akways a great experience with these guys!
The saber is just amazing. At first I didnt believe it would be combat ready, but then I hit it against a tree. I was hitting the saber with full on baseball swings and there was no damage to the saber. Very awesome and would recommend it.
I think this saber will be the first of many, thank you very much, hope this is 100 characters...
Apparently manufacturing lead time was the delay in shipping. Other than that, my son was very happy was his b'day gift.
When it took nearly a month for my product to arrive, I responded by giving Ultrasabers a negative review. In it, I politely cited my dissatisfaction with their customer service and shipping time. It appeared on their site for a few hours, then disappeared. No one contacted me. The company appears to be suppressing reviews that aren't favorable, even if they communicate legitimate concerns. I'd be weary of buying anything from a business that does that.
I couldnt be more pleased! The two sabers I ordered are beautiful and exactly to my specifications. Three bonus sabers are just that a special bonus!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at [email protected] or [email protected] and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

