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Ultra Sabers

4.6

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Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 4.6 stars from 19,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.

service
430
value
431
shipping
401
returns
207
quality
422

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44,070 reviews

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Austin P.
1 review
0 helpful votes
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I've seen people online with their complaints but I can tell you I own 7 ultrasabers and haven't had a bad experience yet. Trust me, customer service is awesome but delivery time varies depending on the time of year. Fabrication takes about a month if you're ordering around the holidays or when a new Star Wars movie comes out. It's worth the wait.

Date of experience: January 27, 2020
Chance J.
2 reviews
0 helpful votes
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Ultrasabers was backed up around the release of the new movie, but definitely worth the wait. Best sabers around the $200 mark, and once the saber was made, it was shipped quick. The level of detail and design in the hilt is fantastic. Color of the three led setup is unmatched. Good sound (I got the open ended pommel, but will likely buy and try one of the more decorative closed pommels at some point).

Date of experience: January 27, 2020
Doris J.
15 reviews
0 helpful votes
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I love the lightsaber thank you Ultrasabers
January 28, 2020

I love the lightsaber thank you Ultrasabers

Date of experience: January 27, 2020
JW Z.
2 reviews
0 helpful votes
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I understand that while purchasing prior to the holiday would cause delays, but even when advertising 3-4 week lead time i received a "Survey response" email prior to any notification of my order being completed and shipped by 10 days.
Maybe dedicate some resources to customer service response during these anticipated high volume times.

Date of experience: January 27, 2020
Eric O.
1 review
0 helpful votes
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Looking to purchase many more
January 28, 2020

Looking to purchase many more. Keep up the great work Ultrasabers! 5/5

Date of experience: January 27, 2020
Joshua R.
10 reviews
0 helpful votes
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Amazing sabers and the delivery was fast
January 28, 2020

Amazing sabers and the delivery was fast. Would recommend buying your custom sabers here.

Date of experience: January 27, 2020
Oklahoma
1 review
0 helpful votes
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Quality product, patience required, it has been a month and I haven't received my ultra saber or any update on when I will get it.

Date of experience: January 27, 2020
Pete G.
2 reviews
0 helpful votes
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I am pleased with Ultra Sabers I have ordered and have gotten what I needed and I am happy with my saber hilts that I have ordered even without instructions the hilts are so easy to figure out for the DIY customer base. The Videos and Forum are a great help. Many Thanks

Date of experience: January 27, 2020
Alex X.
3 reviews
0 helpful votes
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I personally love my saber, delivery time was on the long side but I understood the movie and just been released

Date of experience: January 27, 2020
Josh E.
1 review
0 helpful votes
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Absolutely brilliant
January 27, 2020

Absolutely brilliant

Date of experience: January 27, 2020
Jhi V.
1 review
0 helpful votes
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Very responsive and great product!
January 27, 2020

Very responsive and great product!

Date of experience: January 27, 2020
Kyle S.
1 review
0 helpful votes
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As expected
January 27, 2020

As expected.

Date of experience: January 27, 2020
David B.
2 reviews
0 helpful votes
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The quality of the product delivered is great
January 27, 2020

The quality of the product delivered is great. The blade lights up very bright and feels sturdy and solid.

Date of experience: January 27, 2020
New Zealand
1 review
0 helpful votes
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Great customer service
January 27, 2020

I ordered the product on the 22nd of December and it was taking weeks to process the order. I figured that this was normal because of Christmas coming up and the new star wars movie. I decided to email Ultrasabers anyway just to figure out was was happening and I got a response reasonably fast from someone at ultra sabers. Even though they were being flooded with orders and emails, they still managed to get back to me which I thought was great. I eventually received the product that I ordered and it was well worth the wait!

Date of experience: January 27, 2020
Rafael Y.
3 reviews
0 helpful votes
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Shipping time took longer than average, although duely warned by Ultrasabers given holiday demand spike. However tooke me over 3 emails to get some help, then was finally shiped but one of the sabers purchased did not have the blade color changed as requested by e-mail.

Date of experience: January 27, 2020
Texas
1 review
0 helpful votes
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Wrong Item
January 27, 2020

I ordered a mystery box; received wrong item/saber already assembled. I emailed twice, but no reply.

Date of experience: January 27, 2020
TheDarkLordOfTheSith Z.
1 review
0 helpful votes
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Quick responses, no issues
January 27, 2020

Quick responses, no issues

Date of experience: January 27, 2020
Ricky N.
1 review
0 helpful votes
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My lightsaber came and I took of the bottom to see what batteries it needs. I put the bottom back on and then I got new batteries to put in and I couldnt take off the bottom and its completely stuff and i attempted to take it off but it wont come off at all.

Date of experience: January 27, 2020
Chris C.
2 reviews
0 helpful votes
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Awesome website super happy with order
January 27, 2020

Awesome website super happy with order

Date of experience: January 27, 2020
Reggie P.
2 reviews
0 helpful votes
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I love the saber, but the processing time was pretty long. I understand that the orders are backed up, I still just didn't enjoy the wait

Date of experience: January 26, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748
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