Ultra SabersReviews 19,656

I ordered a custom Malice saber, combat strength with Lite sound board. Luckily I ordered during their giveaways so it was enough to get the free random one! It did take longer than expected as they were backed up and the pandemic affected some components getting to them, so they were out of the large malice attachment and explained the difference of having the smaller one instead or wait 16 weeks for the larger one. So, I opted for the smaller one. I contacted them at 5 weeks as it was past the 3 to 4 week window and they apologized and got it to me in the next few days. A few points:

The custom saber: designed for my cosplay, small malice was the way to go! Overall the saber quality is out of this world. Great weight distribution, strength is on board for combat, sound is loud and works great, lighting is amazing. Malice attachment itself does get loose when hitting but a quick tighten with an Allen wrench fixes it. Overall, high quality piece.

The free saber: Why you gotta do me like that Ultrasabers? A sith?! I mean, I know I picked Grey for my main saber, but sith?!

I recieved what I ordered within the time frame they stated, and it worked perfectly but I did not get a good confirmation email or shipping updates. I knew the orders were supposed to take a few weeks to fabricate but it almost seems like you don't know if your order went through until you get the stuff in the mail. I sent an email inquiring but i just got an auto reply that said they were too busy to answer emails. In the end it all worked out but there was a period of time where I just wasn't sure if i was going to get the stuff i ordered or when i would get it.

They never shipped my order. It's been nearly 6 weeks, they keep saying that they will, and then simply don't. At this point I would never recommend anyone order from here. Their customer service is laughably bad. I have only received automated replies, and the one time a human contacted me it was to inform me one of my products was unavailable. At which point they promised me a replacement, which has not shipped. By now I am at nearly twice their listed lead time, my order will not be what I ordered due to a stocking issue not listed on their website, and I have still heard no word as to when my order will ship further than a vague "soon" which came WEEKS ago. Add to this I know several others who have had similar orders shipped by them in a reasonable time frame, and all I can feel is intentionally excluded from receiving a product through some strange and indecipherable bias from the company. I will not be buying from them again, and heavily suggest people look elsewhere for a comparable product.