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Ultius

3.7

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Ultius Reviews Summary

Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.

service
112
value
111
shipping
65
returns
67
quality
110

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Colorado
1 review
1 helpful vote
Follow Megan S.
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Have used this service several times and its awesome! Always on time and get "A"'s. Would refer everyone!

Date of experience: November 16, 2014
New Jersey
1 review
5 helpful votes
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I have used this service several times for various courses when I'm in a crunch, and have always been satisfied. Great company. Has always fixed any issue that I have had and always has great customer service.

Date of experience: November 16, 2014
Texas
1 review
2 helpful votes
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I have used the service several times, I have gotten fantastic results! I would definitely recommend this service to everyone.

Date of experience: November 12, 2014
Florida
1 review
1 helpful vote
Follow R M.
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Ultius.com is a great custom-writing and editing company. They have not let me down ever! The have quality writers and and are available anytime you need them!. I had several papers done with company and they all passed with flying colors! I would recommend this company to anyone that looking for quality work, and the customer service is great as well!

Date of experience: November 10, 2014
Maryland
1 review
1 helpful vote
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If I could give more than five stars I would. I have been using Ultius for over three years and counting. I'm very satisfy with their work and I have recommend their services to my friends. The assignment is on time, customer service answer emails in a timely manner. Thank you so much. YOU HAVE A CUSTOMER FOR LIFE!

Date of experience: November 10, 2014
Dante F. — Ultius Rep
over a year old

Hi A. F.,

Thank you so much for your loyalty and business! Ultimately, we hope our services are consistently high quality, so it's wonderful to know you've been a client for three years now. We appreciate the compliment and we appreciate you! Please contact our customer service team so we can offer you a special discount code as a thank you for your time.

Thank you very much,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

California
1 review
0 helpful votes
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I have used Ultius numerous time after starting grad school and i always get A with their papers. The professors also came back with with high remarks saying that its very professionally written.

Date of experience: November 8, 2014
Dante F. — Ultius Rep
over a year old

Hi Micky!

Thank you very much for the compliment. It's wonderful to know that you appreciate our writers' hard work, and we look forward to working with you again. When you get a chance, please contact our customer support team, so we can give you a discount code as a token of our appreciation for you!

Thanks so much,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

Virginia
1 review
3 helpful votes
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To be fair, I have used Ultius many times with ease and success; however I would not suggest using them for a Thesis until they refine their processes. In my case, the entire thesis process was horrible and costly. I gave multiple extensions and provided substantial feedback, but to my dismay, the final draft lived up to my fear; it was poorly written with vague sentences, mixed use of Chicago and Turabian and poor citations. To make matters worse, the writer I used many times before was snippy and insisted on me paying additional money by demanding I place another order to edit and/or revise their already subpar delivery. This was a 25 page paper that cost me well over $500. When paying this type of money a near perfect paper should be expected. While I gladly paid for assignments regarding my thesis, I believe there should be protectors in place that ensure the products delivered are of quality. Now I have to pay another 400+ to have the order revised/edited... that's over 1k for one thesis. I'm giving two stars only because of the research done.

In the future, I hope Ultius realizes the success of their brand rides on the quality of written works produced and word of mouth. The best writer I had by far was #*******. Not only did he/she listen, they took pride in their work. Here I am at the end of the semester having to rework the very paper I paid hundreds of dollars for myself!

Date of experience: November 7, 2014
Dante F. — Ultius Rep
over a year old

Hi Angela!

Thank you for taking the time to offer your feedback! I'm very glad to hear that you've been satisfied. By the way, you hit the nail on the head! Loads of details allow our writers to craft their clients' visions.

The writers appreciate every detail, and I'm glad you've shared that tip with other Sitejabber readers. After all, taking away stress is what we strive for, and specific instructions definitely help with that objective. Also, thank you for your suggestions! I'm going to forward them to our COO, so stay tuned!

We look forward to working with you again in the future. When you get a chance, contact our support team so we can set you up with a discount code as a thank you.

Thanks again,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

Georgia
1 review
1 helpful vote
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I am thankful for the site. I am in high school and am also taking 15 units at the local junior college. The papers are perfect for what I need. They customer service is superior. I tell everyone about the site!

Date of experience: November 4, 2014
Dante F. — Ultius Rep
over a year old

Hi Ashlyn!

Wow, you have quite the load! I'm glad our services alleviated your stress. Honestly, we strive to deliver high-quality content and offer tremendous client support, so your feedback is music to our ears. Thank you for taking the time to review our services! If you contact our support team, we will be more than happy to give you a discount code as a token of our appreciation.

Thank you again,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

Ecuador
1 review
1 helpful vote
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Excellent company, the writers really work closely with you, communicate and elaborate everything based on your instructions. Thanks I will use it again!

Date of experience: October 31, 2014
Dante F. — Ultius Rep
over a year old

Hi Agustin!

Thank you for your feedback. Our writers work very hard as they carefully follow their clients' instructions, so I am glad to hear you have had positive experiences!

If you contact our support team, we would love to hook you up with a special discount for taking the time to leave your feedback. We look forward to working with you in the future!

Thank you again,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

Alabama
1 review
0 helpful votes
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By far Ultius is worth the money. They have never failed me! I have used them for 8 assignments and I have never been disappointed. A++++ quality work! I have used several different writing services and never had the quality or customer service like I get from Ultius. Thanks Ultius for helping take some of the stress off of me! You guys are amazing! :)

Date of experience: October 25, 2014
Dante F. — Ultius Rep
over a year old

Hi Vickie!

Thank you for your kind words! We love that we've decreased some of your college stress. That's really one of our main objectives!

We really appreciate the time you've taken in writing your review, so please contact our support team for a special discount code as a token of our gratitude.

Thank you again,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

South Carolina
1 review
0 helpful votes
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I love this site, it is extremely helpful and the customer service was always friendly

Date of experience: October 22, 2014
Florida
2 reviews
18 helpful votes
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Things start of on a positive note, however all business wanting a customers business start positively. The orders process is simple and reliable (confirmation sent to email).
Customers are charged for every detail of the service so be prepared. For a research 10+ page paper due in 30 days it will be $175+ depending on the level. The shipping or delivery process is also simple. Customers are notified via email of a message and upon checking your account the paper is available for download. Customers have seven Days to review and suggest revisions be done. Although, they claim to know what they are doing in the YouTube Video (making you think "I will read through it for any glaring issues,") once seven days have passed you might as well go to the purse or wallet time to pay for editing. Quality is horrible, what the do not tell you is these are sample papers information is incorrect or not accurate and sometimes often poorly presented. If you do not edit and check the accuracy of the content of "professional writers" your instructor will swear you are illiterate. Customer service is friendly, but the most they will do is offer you a 15% discount on your next order ($30.00 off of a $200.00 order), wow!

I seriously suggest going to another agency, writing it yourself (will save money and the frustration of having a professional do a half-$#*! job), or red-pen the hell out of it (again you are correcting professional writers for what you paid to have done).

Date of experience: October 22, 2014
Dante F. — Ultius Rep
over a year old

Hi James,

Thank you for your feedback. Ultius places tremendous value on our clients’ complaints and feedback, and I sincerely apologize for your recent negative experience.
As you mentioned, our order process is simple and reliable, and we do ask our clients to provide as many details as they can. We base our prices on level, length, and urgency (when you need it), but any amount of research is, of course, complimentary. Every order is different, so our writers carefully consider orders’ instructions as they research.

We have found that the most successful orders often have detailed prompts, rubrics, and other guidelines attached for our writers. However, in some cases, that does not happen so we offer a 7 day complimentary revision period. When our clients feel that their orders’ information is inaccurate or poorly presented, we encourage that they request revisions.

If clients need revisions past 7 days, we do have to charge a small fee depending on the urgency. Because our writers are independent contractors, we are ethically obligated to compensate them outside of their original contracts.

At any rate, I am very sorry for your dissatisfaction. As you noted, your experience started off positive, and I am happy to hear that you found our support team friendly. One of our objectives is to provide outstanding client support, and, as you have found, our team is there for you. I wish the discount code could have made up in some way, but I can understand your dismay. I hope you give us a call and discuss your order’s details, so we can properly address all of your concerns and resolve your situation to your satisfaction.

We look forward to hearing from you,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On Our Website, http://www.ultius.com

Florida
1 review
2 helpful votes
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#1 WRITING SERVICE
October 18, 2014

This is, by far, the most professional organization when it comes to written product development. Their editing staff, online support staff, writers, and administrators are top notch. They're quite simply just incredible. I've done business with other websites but the fact of the matter is that Ultius stands out the the dominant force in this medium. If you have issues with your paper that needs a careful dissection in order to bring out the best of your thought process... Ultius is the premier place to go. I am a VERY satisfied customer and you will be too if you decide to give them a chance.

Date of experience: October 18, 2014
Dante F. — Ultius Rep
over a year old

Hi Mark,

Thank you for the wonderful compliment! Our clients come first, so we try to make writer and client communication as convenient as possible and without sacrificing confidentiality. I'm so glad to hear that it's worked for you! We would love to offer you a discount code as a thank you because we do appreciate the time you took in giving us feedback.

Thanks again,

Ultius Support

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

New Jersey
2 reviews
4 helpful votes
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Sometimes hit or miss
October 17, 2014

I have used Ultius for 16 papers over the past 2 years. Their service can be hit or miss at times. If you give them enough lead time (7+ days) you can end up with a well written product at a reasonable cost. Over the past 2 years, their writers have missed a deadline 3 times. When they do miss a deadline, I have always had to initiate contact and try to determine when my paper will be delivered. I am also given a canned apology and offered (sometimes) a 10%-15% discount on my next order. My most recent experience was far worse; I ordered a 5 page paper with a 2 day deadline. The deadline was missed and my paper was delivered 17+ hours past the deadline. Numerous messages detailed that the writer uploaded the paper in an unrecognized format and they could not open the document and were trying to contact the writer for resolution. If they did not hear back from their writer by 7:00 AM Monday morning, they would have a "Staff Writer" complete my paper, although they did not give a timeline as to when it would be completed. During that time, I sent a detailed email to their support department describing my frustration and lack of recourse. I had no other alternative (other than writing it myself) than to wait for my paper. The paper that was delivered shortly after I sent the email was of an average quality that had grammatical, spelling and APA errors that I corrected on my own. While I have to accept some responsibility because I ordered my paper on Good Friday and needed it delivered on Easter Sunday, I would've liked to have seen a little better customer service on their part. Additionally, I had a 15% discount code that I was unable to use because it was no longer valid. This was a code that was issued to me after a previous missed deadline. Although my recent experiences have been extremely disappointing, I am judging them on the overall quality of their work and their lack of customer service. Hopefully the current paper that they are working on for me will be delivered on time and have a better quality.

Date of experience: October 16, 2014
Dante F. — Ultius Rep
over a year old

Hi Edward,

We really appreciate your feedback! Our all American writers are completely dedicated to providing clients with high-quality content, so thank you for the compliment. Please contact our customer support team. We'd like to give you a discount code as a token of our appreciation!

Thank you,

Ultius Support Staff
[email protected]

New York
1 review
3 helpful votes
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I have used many other writing sites but ultius is the only one that balanced creativity with practicality. This site helped me by providing practical writing craft adviced, editing tips and deep instructions that included reviewing many of my school projects so I could stand out from the crowd of other students. Thanks so much for your support!

Date of experience: October 14, 2014
Dante F. — Ultius Rep
over a year old

Hi Neg!

Thank you so much for your feedback. Your happiness is our happiness, so we are thrilled our services have helped you out! Please contact our support team, so we can hook you up with a discount code as a token of our thanks. We look forward to working with you again!

Thank you,

Ultius Support Staff

Phone/Text 702-979-7365
[email protected]

Georgia
1 review
0 helpful votes
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I had no problem with the service. This is the best service I could find.

Date of experience: October 6, 2014
Dante F. — Ultius Rep
over a year old

Hi Michelle!

Thank you for taking the time to post a review. Our clients are very important to us, so we hope we continue to provide you with reliable and quality services. We appreciate the time you gave us when posting a review, so we would like to offer you a discount code for a future order. We look forward to working with you again!

Thank you,

Ultius Support Staff

Phone/Text 702-979-7365
[email protected]

Kentucky
1 review
6 helpful votes
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I used Ultius to write a very detailed research paper with proper apa citations and opted to hhave it completed within a week. The writer finished early and my paper came back with no revisions. The paper received excellent feedback. I couldn't have been happier. I will continue to use this service because they guarantee their work and are all college graduates. Definitely more reliable than some other options.

Date of experience: September 19, 2014
Dante F. — Ultius Rep
over a year old

Hi Dani,

Thank you for taking the time to review your experience! It’s always nice to hear from our clients and your happiness means a lot to us. Our team works really hard to deliver consistent services, so we’re glad to know our efforts have paid off. When you get a chance, please contact Ultius Customer Support. We value your time and business and want to offer you a special discount as a token of gratitude.

Thank you,

Ultius Support Staff

Phone/Text 702-979-7365
[email protected]

New Jersey
1 review
4 helpful votes
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Best service i ever used!
September 8, 2014

Best service i ever used! Was a lil skeptic but they pulled through more than once. Love this service.

Date of experience: September 8, 2014
Dante F. — Ultius Rep
over a year old

Hi Grant,

Thank you for the compliment! Our clients' satisfaction is our top priority, so we are very glad we've pulled through for you! If you contact our customer support team, we'd like to give you a discount code as a token of our appreciation.

Thanks,

Ultius Customer Support

New Mexico
1 review
4 helpful votes
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I received an A on my Allied Health capstone class because of this website and the research paper I received with my order. Saved me hours of time and revisions were fast and easy. I have used this site again and again. Top notch writers!

Date of experience: September 3, 2014
Dante F. — Ultius Rep
over a year old

That’s awesome news! We love to hear from our customers, so thank you for taking the time to share your experience. Our customers’ feedback lets us know when we are doing a great job and when we need to improve, so we really appreciate it! We look forward to helping you out more in the future.

Thank you again,

Ultius Customer Support

Ohio
1 review
11 helpful votes
Follow John A.
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Ultius is just a big ol scam. They hire people from fiverr to do fake testimonials on there company. For example they hired this chick on fiverr http://www.fiverr.com/bachas85 to do this fake positive testimonial http://youtu.be/g2pFoBbDphI, it's hard to trust a company that pays people to do fake testimonials. That's just the beginning, they are also paying people with amazon gift cards to leave positive feedback for them on sites like this one sitejabber.com and BBB.com. I they have to lie to you with fake customer reviews, what else are they lieing to us about?

Date of experience: August 31, 2014
Dante F. — Ultius Rep
over a year old

Hi John,
We're very sorry to hear that you've had a negative experience with our company. As a matter of policy, pride, and professionalism, we do not (and never have) created false reviews on any review website.

We do offer incentive programs for our customers to post feedback on third-party review sites. The purpose of these review sites is to maximize and centralize the feedback we get from our customers in order to better our service. The gift cards are part of our incentive program to gather feedback on our services, and we encourage our customers to post their honest opinion on our company, be it positive or negative.

With regards to our customer testimonials, we do hire third party professionals to record testimonial videos. For privacy reasons, video reviews have been transcribed from emails sent to us from clients. We value customer privacy highly, and we have this public disclaimer in the link below to ensure that viewers are well aware that these are transcribed emails. This testimonials are dramatizations of actual client emails sent to us, and while the actors are not themselves Ultius clients, their work does reflect real customer opinions.

If there's anything we can do to help make your experience a better one, please feel free to contact our customer support staff at the contact information below. Our support team is more than ready to do whatever they can to make sure that any experience with our company is a positive one. You can call, text, LiveChat, or email us below.

Thank you,
Ultius Support Staff

Phone/Text (702) 979 - 7365
[email protected]

http://www.ultius.com/explore/ultius-reviews.html

From the business

Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.


ultius.com
Founded in 2010
Wilmington, DE, United States