Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.
We monitor reviews for authenticity
Can't say enough bout these guys. Very professional and attentive. Great job.
Ultius is awesome, they prepared a great paper and the writer was efficient and in constant contact with me regarding the work. I love it.
I have used many writing companies before I discovered Ultius. Ultius is truly the best writing company in the business! The costs are reasonable. The writers are so professional and are experts in the field of writing. Papers are always delivered on time. The writers are in touch with you through out the writing process and reply promptly to your concerns. All my papers have scored an "A". I have never bothered to review a company, but felt I had to review Ultius because they are truly exceptional!
This site is the best thing that has happened to me. Their work is of 1st class standard. Got nothing more to say apart from 5 star for them.
I get it earlier than due date, so i can done more review on that before i pass it. I love it cause it really reach my expectation!
The quality of the writers and customer service (Savanna G.) is great. However, the orders are not always delivered on time, so make sure to place you order on advance.
I have used Ultius services several times and they are excellent. They have very talented writers and they provide very quality work and the customer service is excellent as well. I would definitely recommend their services for sure.
I have used this company several times as my life circumstances recently changed. I didn't want to withdraw from the course and this service met my needs. Most times I tweek the papers but iit's because I choose to. A great service... helped me a lot!
It is very good service. I used it a lot of times, they are professional, it is not very expensive, papers are academic and high quality
It is the best website if you need to edit your papers.
I went to this website to order paper, first their chat said 'they may take up to 5 mins to respond to my query' however they didnt just take 5 mins, they didnt even bother responding at all... and I saw many spelling mistakes on their website. So I dont think they are capable of handling papers. I have attached the pic.
Hi Ashley,
It appears that you did not place an order. Nevertheless, I will respond to your feedback as it has to do with our customer support team. I am sincerely sorry your experience was negative. Often, in November and December, our client contact is high, so the volume may affect our representatives’ response time. I apologize that your chat was lost, but I am sure the representative did not intend to ignore you.
In regards to our website’s misspellings, please feel free to contact us with specifics. When a website is as large as ours, we often need several pairs of eyes to proofread any additions. In fact, I always suggest individuals read their work aloud because the ears will pick up what the eyes do not see. Even then, it does not always work, but it does decrease misspellings and grammatical errors.
At any rate, thank you for your feedback. If you decide to use our services, please contact our support team so we can offer you a discount code. I relish any opportunity to turn negative experiences into positive interactions.
Thank you,
Ultius Client Support
Call/Text: (702) 979-7365
Email: [email protected]
I hired this company to write three essays for me. The first was fantastic, I was thrilled, I anticipated doing a lot more business with them and was so happy to have found this resource! Then I got the second essay. It was a hot mess. I clicked the handy revisions button, and even thought I had paid for a two day turn around on my essay, I had to wait three days to have my revisions done at no additional charge. The third essay was horrible. Once again, I requested changes. It has been four days and I have had no communication regarding changes that were due in three days. Also, they have online chat so you can talk to someone when you have an issue, great right? Not so great, the online chat for support has never once been available when I tried to use it, and I have tried at least 10 times. Only online sales support, go figure.
Bottom line, when they do well for you, they do extremely well and I can see why they have some very positive reviews. But when they fail, it seems like an epic fail.
I work for an company that requires professional writing daily. This could have been an amazing resource for me. After my first experience, I was thrilled, now I am frustrated and disappointed. I don't know if my other two essays will ever be done to my satisfaction or if I should just scrap it and move on.
Highly disappointed!
Update: I just received the missing third essay revisions. They honored my request and had the writer I had so admired who wrote my first essay do the rewrite on this one. She did a fantastic job. I could not have been happier with this essay. I am still fundamentally unhappy with the second essay and would not dream of using it. Ultius had stated that I can pay for a rewrite, but they have taken two tries at it and neither writer answered the prompt. Two our of three isn't bad, but its not great either!
Hi Kathy,
Thank you for taking the time to leave your feedback and provide an update. Just so you know, our sales department functions as our support department as well, so they are on deck to assist clients with any order or revision queries.
Speaking of which, I apologize for our revision process. It does not always run as seamlessly as we would like, so we are actively trying out new methods, behind the scenes, in order to perfect it.
Overall, I am glad we were there to assist you, but I am also terribly sorry that your second order was not as you expected. Please feel free to write to [email protected] and share your order number so our support staff can look into it. We want our clients to walk away happy, and when they do not, we want to try and make it right.
Thank you,
Ultius Client Support
Call/Text: (702) 979-7365
Email: [email protected]
I expected to have my paper a day before it was due and see they change my due date to two days after my due date! I paid good money for the writer to write 1 page and it is still in process on the due date! What is going on!?
Hi N. B.,
I just wanted to check in and make sure your order was handled. Whenever orders pass their delivery dates, the website automatically resets its clock, but please rest assured that the writers and editors know the original due date. Can you let me know how your order went?
We want to make sure you were satisfied. If you were not, we would love the opportunity to make it right. Please contact our support team at your earliest convenience.
Thank you,
Ultius Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com
I have personally used the services of Ultius twice. They are professionals at the service and exceeded my expectations. I am truly happy and grateful to the writers and service team. Both of the writers gave more than what I asked for, and always were there when i needed to update them. I would defiantly use this website again due to their absolutely amazing service.
Hi Moe,
Thank you so much! We appreciate the time you took to leave your feedback. It's wonderful to know our team has been there for you! If you email customer support, we'd like to give you a discount code for your next order. We look forward to working with you!
Thank you,
Ultius Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com
Really helps when you're in a bind. More expensive than other sites, but worth it. You get what you pay for. Be clear, detailed, and specific about what you need. Also they usually have discount codes available. Downside is if you need a revision, even if they did not follow specific instructions given, a free revision is a 3-day wait. You have to pay more if you want it sooner and it is usually deadline or past by then. If they didn't follow clear directions they should do revision immediately and at no extra charge... but they charge you more... so allow extra time if possible.
Worst site I have ever used. Paid $120 for essay to be done within two days, three days later, the writer has changed the due date to suit himself as the writer was apparently sick. $#*! happens but then put me in a difficult situation. Nothing done to help me out. Finally the essay came through, I had asked the writer to re write and improve the previous essay. No change whatsoever. So i basically paid for a nervous breakdown, an extra copy of the essay I already had, and wanted to be improved with absolutely no change to the original whatsoever. Then paid another $56 for a revision to be done within 12 hours. It has now been two days and has expired. No news from anyone. Incredibly disappointed. Absolutely ridiculous. Biggest waste of my money i have experienced in life thus far.
Hi Layla,
Thank you for taking the time to leave your feedback. I am sincerely sorry for your negative experience. Late orders and revisions are absolutely unacceptable. I would be more than happy to see if we could process a refund for you. Please email [email protected] and we will do our best to make that happen for you quickly.
We look forward to hearing from you.
Respectfully,
Ultius Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com
This is a great service that exceeds my expectations on certain projects while simply meeting them on others. I have never been disappointed. It is fairly priced and the communication before and during the project is good.
Paper was well written and delivered ahead of schedule.
I have used this service a couple times. They have always provided me with a great finished product! I would recommend this to anyone that needs some help with their papers.
Answer: I guess you could ask the same thing about companies that sell radar detectors and the people that buy them. You could also ask every member of AshleyMadison.com how moral it is to be a member of that site. You could ask abortion clinics that perform late-term abortions how they could perform such a service. I'm sure that whatever answer I give to you will not meet the high ethical standards that you have set for yourself and society. Maybe I'm rich and lazy; maybe I'm not smart enough to write my own papers; or maybe I'm just a working single parent that is overwhelmed with 2 kids and work and I need some help to finish my degree so I use this service to get by. Regardless of why I use this service, the fact is that--while it may not be totally moral--it is perfectly legal. I respect your opinion and I hope you would respect mine without judging me, or anyone else. Thank you for giving me the opportunity to respond to your question.
Answer: Hi Dana. We responded to your review and explained it was a bank matter. Please contact [email protected] or call 1-702-979-7365 as soon as possible so we can hopefully resolve your situation. Thank you.
Answer: Hi Asmaa! Rebecca, Renee, Sara, Nikkie, and Christine gave excellent advice. Thank you all for that! Writers go by your instructions and guidelines, so the more information and details you give them, the better the product. It's very important to be as specific as possible. If you have any other questions or concerns, our support staff is ready and willing to help as well. Just email us at [email protected]. Have a wonderful weekend!
Answer: Hi Lillian. Please visit our how it works page at the following link: https://www.ultius.com/explore/how-it-works.html
Answer: Hi Curtis! Our prices depend on 3 factors: when you need it, what level you would like the writer to have, and how many pages you need, so prices will vary. I recommend contacting client success before you place an order, though. Our core competency is writing. If your potential order does not include writing, there's a good chance we won't be able to complete it. A client success specialist can look over your details before you commit to placing an order. You can email them at [email protected], call them toll free at 1-(800)-405-2972, or live chat via our website. Thank you for reaching out!
Answer: Hi Shatika! Absolutely. If you decide to place an order, just select book review as your document type and write the title, author, and edition in the topic area. Since the writers are freelancers, we cannot guarantee your writer has the book. Please be sure the book is readily available online or ask Client Success if you can purchase an electronic version of the book for the writer. If you have a pdf file of the book to attach to the order, that's even better! Thank you for your question!
Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.


Hi Lilian! Thank you so much! We're glad to hear from you and we appreciate the time you took in leaving your feedback. Your words mean a lot to us because you are a repeat client. Thank you for making our day!