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Ultius

3.7

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Ultius Reviews Summary

Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.

service
112
value
111
shipping
65
returns
67
quality
110

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California
1 review
1 helpful vote
Follow John K.
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Can't say enough bout these guys. Very professional and attentive. Great job.

Date of experience: January 21, 2015
California
2 reviews
3 helpful votes
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Ultius is awesome, they prepared a great paper and the writer was efficient and in constant contact with me regarding the work. I love it.

Date of experience: January 21, 2015
Massachusetts
1 review
0 helpful votes
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Good customer service
January 21, 2015

Good customer service. Was able to get help on a Sunday.

Date of experience: January 21, 2015
Saudi Arabia
1 review
0 helpful votes
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I have used many writing companies before I discovered Ultius. Ultius is truly the best writing company in the business! The costs are reasonable. The writers are so professional and are experts in the field of writing. Papers are always delivered on time. The writers are in touch with you through out the writing process and reply promptly to your concerns. All my papers have scored an "A". I have never bothered to review a company, but felt I had to review Ultius because they are truly exceptional!

Date of experience: January 16, 2015
GB
1 review
0 helpful votes
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This site is the best thing that has happened to me. Their work is of 1st class standard. Got nothing more to say apart from 5 star for them.

Date of experience: January 15, 2015
Malaysia
6 reviews
4 helpful votes
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I get it earlier than due date, so i can done more review on that before i pass it. I love it cause it really reach my expectation!

Date of experience: January 15, 2015
Florida
1 review
0 helpful votes
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The quality of the writers and customer service (Savanna G.) is great. However, the orders are not always delivered on time, so make sure to place you order on advance.

Date of experience: January 13, 2015
Virginia
1 review
0 helpful votes
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I have used Ultius services several times and they are excellent. They have very talented writers and they provide very quality work and the customer service is excellent as well. I would definitely recommend their services for sure.

Date of experience: January 12, 2015
Nevada
1 review
0 helpful votes
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I have used this company several times as my life circumstances recently changed. I didn't want to withdraw from the course and this service met my needs. Most times I tweek the papers but iit's because I choose to. A great service... helped me a lot!

Date of experience: January 12, 2015
Georgia
1 review
0 helpful votes
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It is very good service. I used it a lot of times, they are professional, it is not very expensive, papers are academic and high quality

Date of experience: January 9, 2015
Dante F. — Ultius Rep
over a year old

Hi Lilian! Thank you so much! We're glad to hear from you and we appreciate the time you took in leaving your feedback. Your words mean a lot to us because you are a repeat client. Thank you for making our day!

Saudi Arabia
1 review
0 helpful votes
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It is the best website if you need to edit your papers.

Date of experience: December 22, 2014
Pakistan
13 reviews
31 helpful votes
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I went to this website to order paper, first their chat said 'they may take up to 5 mins to respond to my query' however they didnt just take 5 mins, they didnt even bother responding at all... and I saw many spelling mistakes on their website. So I dont think they are capable of handling papers. I have attached the pic.

Date of experience: December 19, 2014
Dante F. — Ultius Rep
over a year old

Hi Ashley,

It appears that you did not place an order. Nevertheless, I will respond to your feedback as it has to do with our customer support team. I am sincerely sorry your experience was negative. Often, in November and December, our client contact is high, so the volume may affect our representatives’ response time. I apologize that your chat was lost, but I am sure the representative did not intend to ignore you.

In regards to our website’s misspellings, please feel free to contact us with specifics. When a website is as large as ours, we often need several pairs of eyes to proofread any additions. In fact, I always suggest individuals read their work aloud because the ears will pick up what the eyes do not see. Even then, it does not always work, but it does decrease misspellings and grammatical errors.

At any rate, thank you for your feedback. If you decide to use our services, please contact our support team so we can offer you a discount code. I relish any opportunity to turn negative experiences into positive interactions.

Thank you,

Ultius Client Support
Call/Text: (702) 979-7365
Email: [email protected]

Illinois
3 reviews
13 helpful votes
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I hired this company to write three essays for me. The first was fantastic, I was thrilled, I anticipated doing a lot more business with them and was so happy to have found this resource! Then I got the second essay. It was a hot mess. I clicked the handy revisions button, and even thought I had paid for a two day turn around on my essay, I had to wait three days to have my revisions done at no additional charge. The third essay was horrible. Once again, I requested changes. It has been four days and I have had no communication regarding changes that were due in three days. Also, they have online chat so you can talk to someone when you have an issue, great right? Not so great, the online chat for support has never once been available when I tried to use it, and I have tried at least 10 times. Only online sales support, go figure.

Bottom line, when they do well for you, they do extremely well and I can see why they have some very positive reviews. But when they fail, it seems like an epic fail.

I work for an company that requires professional writing daily. This could have been an amazing resource for me. After my first experience, I was thrilled, now I am frustrated and disappointed. I don't know if my other two essays will ever be done to my satisfaction or if I should just scrap it and move on.

Highly disappointed!

Update: I just received the missing third essay revisions. They honored my request and had the writer I had so admired who wrote my first essay do the rewrite on this one. She did a fantastic job. I could not have been happier with this essay. I am still fundamentally unhappy with the second essay and would not dream of using it. Ultius had stated that I can pay for a rewrite, but they have taken two tries at it and neither writer answered the prompt. Two our of three isn't bad, but its not great either!

Date of experience: December 15, 2014
Dante F. — Ultius Rep
over a year old

Hi Kathy,

Thank you for taking the time to leave your feedback and provide an update. Just so you know, our sales department functions as our support department as well, so they are on deck to assist clients with any order or revision queries.

Speaking of which, I apologize for our revision process. It does not always run as seamlessly as we would like, so we are actively trying out new methods, behind the scenes, in order to perfect it.

Overall, I am glad we were there to assist you, but I am also terribly sorry that your second order was not as you expected. Please feel free to write to [email protected] and share your order number so our support staff can look into it. We want our clients to walk away happy, and when they do not, we want to try and make it right.

Thank you,

Ultius Client Support

Call/Text: (702) 979-7365
Email: [email protected]

N B.
Texas
1 review
7 helpful votes
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I expected to have my paper a day before it was due and see they change my due date to two days after my due date! I paid good money for the writer to write 1 page and it is still in process on the due date! What is going on!?

Date of experience: December 13, 2014
Dante F. — Ultius Rep
over a year old

Hi N. B.,

I just wanted to check in and make sure your order was handled. Whenever orders pass their delivery dates, the website automatically resets its clock, but please rest assured that the writers and editors know the original due date. Can you let me know how your order went?

We want to make sure you were satisfied. If you were not, we would love the opportunity to make it right. Please contact our support team at your earliest convenience.

Thank you,

Ultius Support Representative

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

AE
1 review
1 helpful vote
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I have personally used the services of Ultius twice. They are professionals at the service and exceeded my expectations. I am truly happy and grateful to the writers and service team. Both of the writers gave more than what I asked for, and always were there when i needed to update them. I would defiantly use this website again due to their absolutely amazing service.

Date of experience: December 8, 2014
Dante F. — Ultius Rep
over a year old

Hi Moe,

Thank you so much! We appreciate the time you took to leave your feedback. It's wonderful to know our team has been there for you! If you email customer support, we'd like to give you a discount code for your next order. We look forward to working with you!

Thank you,

Ultius Support Representative

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

Illinois
1 review
1 helpful vote
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Really helps when you're in a bind. More expensive than other sites, but worth it. You get what you pay for. Be clear, detailed, and specific about what you need. Also they usually have discount codes available. Downside is if you need a revision, even if they did not follow specific instructions given, a free revision is a 3-day wait. You have to pay more if you want it sooner and it is usually deadline or past by then. If they didn't follow clear directions they should do revision immediately and at no extra charge... but they charge you more... so allow extra time if possible.

Date of experience: December 1, 2014
New York
1 review
25 helpful votes
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Worst site I have ever used. Paid $120 for essay to be done within two days, three days later, the writer has changed the due date to suit himself as the writer was apparently sick. $#*! happens but then put me in a difficult situation. Nothing done to help me out. Finally the essay came through, I had asked the writer to re write and improve the previous essay. No change whatsoever. So i basically paid for a nervous breakdown, an extra copy of the essay I already had, and wanted to be improved with absolutely no change to the original whatsoever. Then paid another $56 for a revision to be done within 12 hours. It has now been two days and has expired. No news from anyone. Incredibly disappointed. Absolutely ridiculous. Biggest waste of my money i have experienced in life thus far.

Date of experience: November 21, 2014
Dante F. — Ultius Rep
over a year old

Hi Layla,

Thank you for taking the time to leave your feedback. I am sincerely sorry for your negative experience. Late orders and revisions are absolutely unacceptable. I would be more than happy to see if we could process a refund for you. Please email [email protected] and we will do our best to make that happen for you quickly.

We look forward to hearing from you.

Respectfully,

Ultius Support Representative

Call/Text: (702) 979-7365
Email: [email protected]
Live Chat: On our Website, http://www.ultius.com

New Jersey
1 review
1 helpful vote
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This is a great service that exceeds my expectations on certain projects while simply meeting them on others. I have never been disappointed. It is fairly priced and the communication before and during the project is good.

Date of experience: November 19, 2014
California
1 review
1 helpful vote
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Paper was well written and delivered ahead of schedule.

Date of experience: November 19, 2014
Florida
1 review
1 helpful vote
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I have used this service a couple times. They have always provided me with a great finished product! I would recommend this to anyone that needs some help with their papers.

Date of experience: November 19, 2014

From the business

Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.


ultius.com
Founded in 2010
Wilmington, DE, United States