Ultimate GuitarReviews 104

I won't be renewing my subscription and will be using the free version instead. I signed up via the website for a $64.99/yr subscription to "Pro." I wanted to use UG on my mobile phone, too, so I downloaded the app on my phone (UG is supposedly cross-platform). I tried to login with my website password and I couldn't. I ended up giving my credit card info again, thinking that the app version needed that info, too (as proof of subscription), in order for me to log in. I ended up subscribing — again — to "Pro + Courses" for $59.99/yr.

I contacted support about accidentally subscribing twice, and they said they'd fix it, but they never did. So I've had 2 subscriptions to Pro for some months now. In my website account, I can see the $64.99/yr subscription, along with the renewal date, but *I can't cancel auto-renew.* There's no way to do that, zero. I had to contact support to do that and it was a huge convoluted email conversation with two different support people who really did *not* get what I was asking for (or didn't *want* to get what I was asking for).

These are all red flags to me, and I won't be renewing my subscription, I'll find another way to get tabs or use their free version. Why are companies slimy like this? Just be honest & transparent & give your customers control to renew or not. People will like you better and your service will be more popular and successful. Just treat people right, it makes everything better, for both the company and their subscribers (and the poor support people who are trained in a culture of slime and encouraged to treat subscribers with suspicion and contempt; what a miserable work-life).

Ultimate Guitar should be ashamed of themselves.
They say there is a 7 day trial when signing up. Again they state that there is a 7 day trial as an H1, only to then place the option as a p tag that it is only included in a year sub.
With two other options of year and month, that conveniently leave it out of the paragraph section, but have the massive 7 day free trial option as an H1.
Your practices are vulgar, and prey on so many people. I was denied a refund from support. And I could understand this if it was done properly, but tracing my steps again, I can see how so many, including myself were ripped off.

If you're here because you're commiserating with everyone else who got ripped off, then you know. If you're wondering if maybe you should plop down your hard-earned for this service, don't. Once they have your credit card number, they will perpetually take your money. Google "better business bureau ultimate guitar" and you'll see what I mean.

Just wanted to give you a heads up about disabling the auto-renew feature on your account. The only way to do this is by deactivating your account, but please keep in mind that deactivating it could result in you forgetting to renew your subscription, which would lead to automatic renewal. If you happen to contact the company on the day of the auto-renewal, they'll only give you a 50% refund on your annual subscription fee. Sadly, I had to deal with this issue myself. I subscribed to a service, used it only a few times, and a year later, they charged me for another year. I contacted them right away, but they only refunded me 50% of my fee. This is pretty frustrating, and I don't think it's good business practice, so just wanted to give you a heads up to avoid any potential issues.

Charged for subscription I don't want. They make it intentionally complicated and confusing to cancel,

If you must use this site/app, do NOT use Autorenew! They give you no notice and no option to cancel!

I have been using ultimate-guitar since it was free on the internet years ago. Recently they started making us pay for access to their site. I was annoyed at first, but overall fine with this. I thought they deserved to make some money off the content they offer. So no big deal. Then I get on today to find out that NOW you have to pay again to use the guitar pro function that teaches you how to play certain songs. So not only do you have to pay for access to see the songs you can learn, but now you also need to pay again to access the ability to learn these songs. What is up with the greed? I'm really displeased with their service because of this, and wouldn't recommend that people waste their money..

I bought a subscription on Dec 2 for my daughter who could not use the website because she was too young. I contacted by email as there is no customer service. Was offered a discount but no refund for the 199 per year which is crazy for what little you get. Disputed this with Paypal credit and ended up closing my account so these bassards could not keep billing me. Made 15 attempts to cancel subscription but it would NOT CANCEL. Every time I logged in after canceling and clicking no renewal it shows up that nothing changed. These are punks in Cali trying to get rich off of frauding people …. Caveat emptor

Don't subscribe to any of the services they offer. When you ask for a refund, they delay and mock you for asking for a refund. Horrible customer service. Read reviews from other platforms like Trustpilot. Horrible company and has even worse customer service.

Signed up for 1 month for 8.99, they charged me 99. Looks like these guys are scammers. This may be the new way to scam. Luckily I used paypal and got at least a 75 dollar refund but it was a huge pain in the $#*! to get that. $#*! these $#*!s. Dont sign up for anything, should have check reviews before I signed up.

Don't waste a penny on any of their subscriptions. It's a waste of money and customer service sucks.

Free trial is offered for features or tabs that turn out to not exist. They showed a video tutorial of a song in the logged out view but after I registered and got billed the video was not there, was just a pinpost! Terrible service and customer support!

Purchased the wrong package asked for a refund so I could buy the right one. I emailed them 2 minutes after. The service agent said they would only do 33% even though I want to use their other side for learning. I cancelled the other because the people there "helping" were rude and did nothing to help. Don't trust them. Wish I read these reviews before. Udemy has some amazing teachers I have found that are way more helpful and cheaper fyi :)

They will not send out renewal notices, even though they say they would.
"You will receive an email notice approximately 30 days prior to the Renewal Date. The notice will let you know that your current subscription term is about to end and the Renewal Date when your subscription will be renewed and your account charged. All notices regarding your subscription will be sent to your last email of record. Please keep a record of when your subscription term ends and the next Renewal Date. You are responsible for timely canceling your subscription regardless of whether you receive any notice from us."

I cancelled in 2020, it's 2022 and they are still charging me. I have no account with them. If you pay through PayPal they favor every time with ultimate guitar, even after showing them you don't have an account and you cancel two years ago.

I've been a member since 2017 and the guitar pro software is excellent and the site isn't too bad for tabs. For me the option to cancel was as easy as going to the subscription options in my Google account and selecting cancel. The Guitar pro 8 software is phenomenal and I highly recommend.

I sent in a support email asking about a topic and it was ignored. I did the same again the following week and they ignored it again. So then I posted on their community forum about it and suddenly they not only responded but also gave me a "warning" for not having read the community guidelines…. Even though they never read my support ticket! Their customer service is non-existent! And I'm a PAID pro-member since 2015.

I'd also like to point out that while my warning was for asking users to up-vote a request (which I didn't know was a violation), Ultimate Guitar's email notifying me of this warning contained swear words.

Had UG just replied to my request with a quick and simple explanation of why content was blocked in the US, then I never would've posted on their forum to find answers (which there was nothing wrong with my post), and they never would've slapped me with a rude ban warning in a cursing email.

It's unfortunate that they've created a near monopoly.

The money is debited directly and the subscription is automatically renewed again. In no case deposit any payment data!

In addition, the cancellation at Ultimate Guitar is well hidden and shows at the same time the systematic of this company.

Disgusting

Cancelled my subscription 3 years ago, every year I have to remember to check my credit card for their unauthorized charges. They are just thieves.

These people refuse to engage with their users for aupport. If you have an issue it is your problem and they just don't care. From mods that cry and whine to inaccurate tabs and chords to getting banned for nothing other then they don; t like what yu have to say.