UltimateRentalGetawaysReviews 43

I booked with ultimate getaways last month on January 4 2016 for my Anniversary (50th). I have to give credit when it's do and customer service was a plus, and I am very big on that by the way. I was undecided at first to when exactly I was to us my package I have 4 children and 5 grandchildren so I decided to give my Orlando part I my package as a gift to my children. That alone stole me. My husband and I enjoyed the cruise to the grand Bahamas and also our resort stay... The date to go back home creeped up so soon :( but I honestly enjoyed my vacation and would do it again many more times. -Jessica

I booked a vacation through this website, and it turned into a disaster. Without my knowledge or consent, a third party(evidently a mega-property manager) cancelled my original reservation (confirmed by Ultimate-Getaways) at the hotel I had booked in Mexico, and booked me into a sub-standard room in a hotel far from my original reservation. As I had already paid for the original reservation, and it was late, I had no choice but to travel to the new hotel. The room was little more than a storeroom with a bed, in an undesirable part of town. Three times the following day I tried to contact Ultimate-Getaways, without success. As I had already paid for the week's stay, and it was high season in Mexico, booking another hotel myself was out of the question. So we made the best of a very unsatisfactory situation. Upon our return the the U.S. I contacted Ultimate-Getaways, complained mightily, and asked for a refund of my reservation payment and the original membership fee. I was told the company was sorry for my ruined vacation, that they would investigate and would take appropriate steps to rectify the damage. After three months of weekly calls to the company, I still have been given no explanation of how or why my original reservation was changed without my knowledge or permission, and nothing but a continuous re-around with regard to reimbursement, with no resolution in sight. I have finally given up hope of a reimbursement. My strong advice - do not do business with a company which shows such callous disregard of customer care.