U-HaulReviews 529

I had ordered boxes and tape on line to be picked up at uhaul Saskatoon branch. Soon arriving the box order was waiting for me but uhaul ecommerce in their wisdom shipped the tape to my house! The Saskatoon branch had a full shelf of the tape ordered. I purchased tape at the Saskatoon branch as I needed it for the boxes I just picked up. They are refusing to refund my money, after I was told I would be given it once I refused the order when it arrived.
The guys at the store in Saskatoon were great, I would strongly advise against using the ecommerce option to preorder. I was told by the workers that I was the 3rd person that day that had the same problem with an order! I was there at 10:30am.

Word to the wise: when they ask you how long you need the truck for, if you're wrong, and you bring it back later than you said, U-Haul will hit you with a second day charge. They don't tell you that, and okay, it's in the small print, where it says they "may" hit you with a fee, but when you rent a truck, Always tell them you need it for a full 24 hours. Losers!

I understand hold music... but yours makes me want rip my ears off of my head. I don't mind the lady speaking. It's the background sound that is just horrible.

I strongly discourage anyone from using U-Haul trucks. In May, we wanted to move from Montreal to Toronto.
We have booked a truck to pick up 2 months in advance, at a specific location that was at 15 min from our place.
2 days before the moving, they have contacted us to explain that there are no trucks available at the desired location and chose for us another pick up location at 3 hours drive!
Basically we could not refuse the new location as we were 2 days from the moving!

We had the same situation in February, when we moved from Toronto to Montreal. It seems that u-haul business is to accept people's money and then 2 days before the move using their distress and providing a new pick up location at 3 hours drive. 6hours drive back and forth.

I regret that I was cheap and did not add more dollars to go by proper moving company service.

I scheduled an appointment to have a hitch installed 2 weeks in advance. I received a call on Sunday@ 5pm telling me that my appointment the next day will need to be rescheduled because they don't have the part. I was going out of town 2 days later and I needed the hitch installed. Why notify me so late?! They blamed FedEx. I use FedEx very often myself and I know that notifying me less than 24 hours is NOT FedEx's mistake, especially when I scheduled 2 weeks in advance. Honoring an appointment is a 2 way street!.

I have rented from UHaul many times over the last two decades and I have to say their level of service has drastically declined. For one, they now use "authorized retailers" and needless to say - that created quite the gap of consistency of customer services. Not to mention, a reservation does NOT guarantee you will even get the truck as its all a first come - first serve basis.

Every time I rent something I am mislead/misinformed/etc. Charges WAY more then what I was quoted and then misinformed on how much gas to leave in the truck (verbally by the retailer) only to be charged upon returning it. UHual has quite the racket and I highly recommend going anywhere else for your rental needs.

This company charges way to much for the miles you drive and all the fees on top of it. I would not recommend using them. Its outrageous.

It's a big disappointment taking uhual service. I will never recommend anyone. I opted for unloading option when I booked the ubox. They scheduled it for 29th April and then without notifying me changed it to the 4th may and today when I called them again for the update they said it has been cancelled. And now they can't deliver it to my house until 12th may. I am going through all this inconvenience and trouble. My important documents and entire house things are in the ubox. I am not able to start my new job coz I can't provide the documents. And don't have anything in with me.
The agents have no idea what they are doing and talking and are rude to me.

I reserved a I reserved a U-Haul truck in Albuquerque a month in advance of my move, but was sent to Tijeras, on the opposite side of the mountains, to pick it up. This would be a minor inconvenience for someone living in Albuquerque, but I was flying in. It cost me $40 for a Uber just to get to Tijeras. I spoke to five different people at the U-Haul dispatch and they all refused to change the pickup point. Albuquerque is a big city with many U-Haul dealers. I stopped counting after the tenth one I passed. Every single one had at least one 26 foot truck on the lot.
I have used U-Haul many moves throughout my life, and been satisfied. But this situation will probably be my last. The lack of customer service from the Albuquerque dispatch center has caused the company to lose a long-time customer.

What a joke of a company. I reserved a 10 foot truck to move my Son. I flew in and we went to pick up the truck. When we go there they didn't have a truck and told me the reservation was moved to another location which was 50 minutes away. I called that location and they said they didn't have any trucks and to call the 800 number. I called the 800 number and they said they didn't have anything within a 50 mile radius. I was able to get a truck from Penske and it was about $100 cheaper for a one way move. Don't waste you time with this poorly run organization. I wasn't able to leave a review on the U-Haul site because my reservation was "cancelled".

I reserved a uhaul cargo van received my confirmation and pick up point and time. Came to Toronto called to confirm for them to tell me it was canceled due to overbooking. Booked for a move now I'm stuck no mowing truck. Called customer service only to be hung up on by 3 manager supervisors and the 4 saying nothing they can do to help me as there are no vans available. So now how do I move there answer was Not my problem. Poor customer service will ever use this company or recommend it to anyone. Be sure you call and confirm your rental as they do not call or email you to tell you your rental has been cancelled.

I can say confidently that after today I will never be using uhual for my moving needs ever again. Today I went to the pick up location at 12pm as it was the time and place that was emailed to me only to be told that my pick up location had been changed. I then went to the new location where I could not find anyone just a phone number. The person over the phone told me that my reservation was not until 5:30 now, unaware of any changes I called customer service to only be told that they did try contacting me by phone, text, and email that my reservation had been changed. I did not receive any contact from uhual except my initial email stating the first location and pick up was noon. This is completely unacceptable. Uhual staff told me they had nothing else available and I would have to wait until 5:30 now which completely screwed up my entire day, but clearly I had no other option but to wait. So we return to the new location at 5:20 to pick up the uhual and not a single person was there. Everything was locked and the person was no longer answering their phone. I sat on hold with uhual for over an hour and finally gave up. I am now screwed with no way to move my items out of my place and having to postpone my tenant that is supposed to move in tomorrow morning. So now not only am I inconvenienced but now my renter is inconvenienced as well. Not to mention the fact that I will now be out money as I will have to postpone her move in and decrease her rent. As a company I expect better, much better.

If you have any other option for renting a moving truck near you, my best advice would be to choose them! ANYONE else would be better than Uhaul! Hiring Pookie and Peewee from the block would be more competent than Uhaul! I had a reservation to pick up a truck today at 8am, bc I have to be moved before the 1st of May. When I arrived at the pick up location, there was no truck! The previous renter never returned it and I was never notified! The ppl running the place were country and backwoods as they come, could barely speak proper English, and didn't know jack about the rental process. They had no idea the truck was even missing! Evidently there's only ONE truck available at any given time at this location, with all other Uhaul locations being over an hour drive from me. The reviews are negative as all get out, but they are spot on. I have no idea how Uhaul is still in business with their ghetto way of running things. That truck could be stolen and in Mexico by now, but no one would ever know bc Uhaul doesn't keep up with ANYTHING! They did manage, however, to send me a text letting me know my reservation would be CANCELED since I was LATE picking up my rental. I arrived at the location at 8am on the dot! The redneck I spoke with failed to note my account, ( probably didn't know how to work a computer, or had no internet), so it showed up that I never arrived to pick up the truck, that was never even there in the first place! Slow, ignorant, incompetent, unorganized, failure of a business! If I could leave NEGATIVE 10 stars, I would! Never again!

Scheduling manager for my reservation assured me I could pick up a truck at the scheduled time. This was incorrect as the business opened 1 hour past the scheduled time. They then changed the time of my reservation to reflect the businesses opening time and did not tell me. Trying to be sneaky. When I called back they said I can do 24/7 pickup. When I tried to do this it was not an option for the business. Basically just gave me a bunch of wrong information and turn the whole ordeal into a massive headache and inconvenience as I had people lined up to help with the move.

DO NOT USE UHAUL! They gave me faulty equipment which resulted in the power steering fluid leaking completely out and the brakes going out! On a 15foot truck pulling a vehicle! I almost died! This has been the worst experience ever! We were stranded at the gas station for 6 hours waiting for roadside assistance, they finally showed up to tell us they can't do anything and that I'm the 41st person this has happened to. What is going on Uhaul?!? Then we waited for a tow truck, when it finally showed up the truck was too small so we had to wait for another truck. Then unload our belongings onto another truck. I was on my way to start my new job. This put is two days behind. When we finally reached our destination, we were told that we had no reservation for our storage unit. So we had to take a non climate controlled, too small unit for our stuff. When customer service was called, the guy laughed! I almost died on the highway and this man laughed at me. This is how I've been treated from start to end. This is unacceptable. Then he hung up. I had a customer action file opened last week and was waiting to be contacted by a manager. Called back today to be told my problem was resolved and the case was closed! I was never contacted by anyone! Absolute crap company. Do not use them. Penske is your best bet. Their trucks are wayyyyy better and more reliable.

Reserved a u haul for 48 hrs. Got a confirmation text to pick up 26ft truck in Sandy, OR on Wednesday the 27. On Tuesday the 26th a new text came through saying I had to pick up the truck in Oregon City, OR. Thats a problem. The new pick up location adds another 80 miles round trip to my rental at $1.19 a mile. I asked u haul to just bring the truck to original location. They said no these trucks are high demand. No kidding I reserved it 7 days prior. Then I asked them to comp the milage and I said I could make it work. Hard no from u haul. The two agents I talked to tried to make it work for me with no success from the regional manager. So I had to accept a compromise and got a truck for 24 hours. Wont use u haul again as all these independent agents that rent trucks out apparently have different computer systems and can't even get on the same page. As for the regional manager, you'd think they had the power to make things right. But they didn't. There is plenty of other truck rental companies out there. I suggest take your time and get a Penske or any one of the other 5 truck rental companies in oregon. Also I've uploaded my license 4 times and they still keep messaging me to upload it. Just annoyed, moving is already a pain in the butt. I thought a major company like this would have it together. They don't seem to.

Not one employee ever knew what was going on. I would schedule to look in my boxes and they where never out. The warehouse employees would come tell me and my family that they where closing early 20 minutes before and expect us to HURRY and pack everything back in a rush so they could put the boxes back in the warehouse. They were always rude, no manners, no business etiquette. Horrible service. From beginning to the end. I was also told that when I empty my boxes that's when I tell the employees so I don't get charged the following month. Instead I was already charged a month ahead so i paid for a whole month of no use. This was horrible.

Initially I made a reservation on the website for a U-Haul for July, it is currently April now, I thought there was plenty of time and I had a message that confirmed the order. I then get a call from the uhaul representative Who is very rushed and said that they could not accommodate my needs to rent the truck from Saturday through Monday because they are just too busy and don't have the availability of the trucks. I understand that there is lack of availability at times and that is not the main issue I had, the main issue was that the rushed representative acted like he literally could care less and said well we'll just cancel your order. I went to the budget rental website and was able to rent a truck there for the times needed. U-Haul should update their website so that when you put in a date range that does not have availability it will not let you make an order for the truck that way you can look elsewhere immediately before time runs out.

Long rant alert! I just want to say that I have had the worst experience with U-Haul this weekend. I should have know it was going to be a problem when the split my reservation and had me pick up the truck and car transport from two different locations. It was downhill from that point forward. Picked up truck on Friday and was not told the truck had a flat tire until I picked up the car transport the next day. ( tire did not look flat to my untrained eye). So the only good thing was that the second pick up location spotted that flat tired and pointed it out to me. Called and entered on website a roadside request after being sent to the main location in Tuscaloosa. Went home, waited over 3 hours for a company to come change the tire. The company that loaded my truck damaged my furniture, the unloaders where great and pointed out how the truck was loaded incorrectly and each damaged piece. Not using UHAUL again.