Uber EatsReviews 1,339

I usually never have an issue with this company but for some reason Americans think they're entitled to a tip for doing their job, I'm sorry if you feel it's necessary for a tip just because you decided to sign up for a job that don't pay well. I would've been nice and gave the lady a tip if my items were received in the condition I ordered but I'm glad I didn't. I ordered from DJ Khalid new restaurant, I will NEVER be going there ever and will vouch for others to NOT purchase thru this company. It's ridiculous! I ordered 6 piece chicken tenders, 1 honey mustard sauces and a BLUE cheese, I get 3 ranches, no utensils, and I'm missing my cookies

This company is uncooperative and untrustworthy. They sent the same order twice to a restaurant. The restaurant was smart enough to see that it was a duplicate, so they fulfilled one of the order. Ubereats has given me a run-around for 6 months, continually "escalating" and "researching" it, requesting multiple emails and the story time and time again. Only to deny our request for the refund. They are making money off doing nothing but screwing up. Stay away, use another delivery service or do yourself a favor and just go get your own food. Dont trust them to give a care in the world.

Don't use them
Ordered groceries £51.99 yesterday from Co-op Carlton parade Orpington, never arrived. They charged my pay pal. Showed in their app delivered, trying to call their customer service to my shock it is only for ongoing orders, and mine is not. Messaged them many times no reply. This is serious and frustrating. No reply for two days leaving customers with no feedback it is appalling. Not only waist of money but time and trust.

If you want to feed a dirty $#*! at the expense of your own wallet this is the app to do it through. And don't expect a refund when that jigaboo takes off with your food. Uber won't do $#*! for you.

We ordered food and the app said the delivery charge was zero but after we placed our order and looked at the receipt we were charged 6.49. I messaged with customer service and called them. They will not refund your money unless you have a screen shot. They claim that the zero price was for people who signed up for their special rates. There was no other charge showing.

They gave it to the wrong apartment complex put it in front a door that wasn't mine. Then refused my refund. The photo below doesn't even remotely look like my door.

I ordered from UberEATS and my food was not delivered. It was picked up at the restaurant but not delivered. I contacted Uber and they credited my account the full amount I paid - at first. A few hours later I received an email stating I was being charged $3. For what - who knows. I figured out how to connect with someone (this is difficult as there are no direct contact links on their site) and the first person with whom I chatted basically hung up on me. I stayed on and got another rep - who eventually gave me $3 in Uber credit... So - for not receiving delivery, spending an hour on chat I was charged $3 and then give a measly $3 in Uber credit so I would be forced to use their services again. DO NOT USE UBEREATS - they do not take care of their customers and there are so many other services out there that are customer focused. Shame on Uber.

I placed my order and after waiting an hour my delivery person canceled! He didn't mean to take my order!? It took him an hour to decide he didn't mean to take my order? Too bad, if you wait past a certain time then you should have to take that order!
I reached out to Uber Eats and they thought giving me a $10 credit would make me happy! No, what would make me happy is the food that I ordered!

Idk how anyone can use such an unreliable company. I placed an order 4 whole hours in advance and they still managed to not be able to deliver the food when I spoke to the driver who said he was at the spot picking up the food…insane that this company is still in business. I'll keep my cash but thanks…deleted this account as well.

The food came back unsealed and half empty so they asked me to describe the issue. I did, there was no mandatory option to upload any pic so I haven't taken any pic. 10 hours later they came back and asked for pic. Honestly who would keep unsafe food out in open. I didn't expect them to ask evidence, I didn't even ask for refund, I just gave the feedback on how it was delivered.

My husband and I ordered slim chickens and accidentally put in the incorrect address so we cancelled the order and placed a new one. Me thinking we cancelled the order so they will not charge my card was incorrect. So with me not receiving food or having a dasher come out they still charged my card 44 dollars. I reached out asking for a refund or even a credit and they advised they could not do that and are going to keep my money of 44 dollars even though i didn't receive any type of service. I will be going through DoorDash or any other type of delivery company rather than going through them.

I dislike the system, the worst chat setting, easy to delete what you have typed before you send, the return bottom doesn't work, you have use the awkward arrow to the far right, also the frame doesn't stay center - you have to pull-in to get the whole screen back, it's awful. Also after rating the driver, the system asks again for tip - you would think this tip will replay any tip already entered in the initial order steps, nooooo the tip was an add on to the already provided. So I ended up tipping more to this horrible delivery experience. I am deleting this app and never using again. UBER is gross, horrible, awful.
Also the chat person was also horrible, lazy, incompetent

I used to order pizza from Pizza Pizza directly. Pizza Pizza has Service guarantee to replace pizza if it is cold. Recently UberEats offered me free trial of UberOne which gives me good discounts and therefore I ordered from Pizza Pizza through UberEats for the first time. However, the ordered pizza arrived cold. I asked for replacement from UberEats and they denied. Therefore the lesson is: Never order pizza through UberEats or else you will forego the service guarantee as promised by the merchant. UberEats should honor the same service guarantee as offered by the respective merchant.

Never received my food. Customer service claimed he waited 10 minutes. Never even texted me! He didn't even come, I was on patio in front of house the whole time. Customer service is no help! Driver is eating my food and spending my tip! Do t waste your time or money!

I'm a first time customer. Uber Eats sends me a $25.00 off promotion in my account but when I try to check out it states I'm not eligible. SMH. Then why put it in my account as a promotion but no explanation as to why I'm not eligible. I'll stick with Door Dash.

Can't even use the ordering app or browser without the security codes? Which security app?
I wasted a good time selecting first, which does not even allow a proper selection of options and then the signing process stopped everything!
Annoying!