Uber EatsReviews 1,339

A lot of gall. Will never use again! Placed order with UberEats website saying "55-65min wait". One hour later, status saying an additional hour. Between "delivery", "service fees", and tip, additional fees on my order was over $20. Called Customer Service to ask how UberEats thinks it is acceptable for a customer to have to wait an additional hour from what they originally said it would take and they did not see any issue with it. After having to restate my complaint multiple times, they finally offered a 20% refund on only the cost if the meal which didnt even cover half of the fees. I ended up canceling altogether. Talk about trying to take advantage of the consumer!

I ordered from Ubereats once and ended up paying almost double with the "fees" and tip. They constantly send you coupons/promos that fill up your mailbox and when you click them you get an infuriating "Oops! Sorry, this promo can't be used". They don't even have a link to contact customer service. Utter garbage. Use Doordash.

I just started working for this company delivering orders and already had my account deactivated. It hasn't even been a week so I was still learning the ropes trying to figure things our because it was confusing. I had to cancel some orders because addresses kept disappearing and saying next order i had no idea what was going on again I am new to this so the only thing I could do was cancel because I do no address. I had to get a pass to get on base in thought because I was a dasher I didn't need one until I was told I did. Right while I was in the process of getting the pass my account got deactivated I'm stick with food I didn't want or need because the stores will not take back food due to Covid and other stuff I'm sure. Customers were refunded and if made no tip on the orders that were canceled so I just wasted gas that your all don't pay for. Again I am new to this and have to learn that's messed up to do people that way who are just trying to make a honest living. Not everyone is a scammer or fraud maybe trying helping or sending a warning first even twice because firing people. It's bad enough you take from the tips so what we should make we don't because yall take fees from the tips we make. I went through all the process passing a background check proof of care insurance everything yall asked me too so I did and you go and do this all because I was confused and trying to learn why not just help me instead. I would never recommend your company to anyone and if suggest that everyone go look for better ways to make money because this is not it they are unfair unprofessional and cold.

I ordered food and waited over 2 hours and then had my order cancelled. Won't use Uber again that's for sure.

I've been a frequent user of Uber Eats primarily because they deliver from restaurants that other, more reputable food service delivery companies don't tend to deliver from. In my opinion, this is the only plus that Uber Eats has going for them. I can't count on both hands the number of times my deliveries don't make it to the correct address. This is always a big inconvenience, even when the cost of the meal and driver tips are waived. I had this issue again this evening. Only this time I was told by the customer service representative that my order was delivered to the correct address and I wasn't eligible for a credit. Six different customer service representatives and myself attempted to contact the driver. The driver didn't pick up a single phone call. Meanwhile; I had DoorDash deliver the order. By the time I finished up my six phone calls, I attempted to cancel the tip for the driver that didn't deliver my meal. I was told by 3 additional representatives that I couldn't have a credit to make original form of payment. This is an issue as I'll never use this service again. In my opinion, the beyond poor customer service that Uber Eats stands by will put them out of business in the future.

I had an issue with a promotion automatically applying & it counteracting my voucher - NO HELP. I asked for a rep to help and was transferred twice, just to be told to take the promo off but I couldn't then they told me it was my fault essentially and then said to contact the store and just never understood my issue. I was able to figure out that it applied the $0 delivery for orders over $15 and it was counteracting my voucher so I had to order under that amount for the promo not to automatically apply and be able to place the order but it was so annoying because I couldn't use the full value of my voucher and I lost out on it yesterday due to going back and forth. One lady was able to give me a credit for that day but the voucher is for all week so it was very frustratingz

They took my money because my dasher mixed up my order (I didn't want the refund, just the food because it was the first night of football and a new job) and they said 5 days refund. Call the customer service number today after the required 5 days and they ended the call and said this matter better regarded for another party but nothing from their management. I am so distraught and frustrated. Why punish the consumer? I love the product in previous but now I have no faith in this service going further. Thank you.

I just placed this order today and I am wondering if anyone can tell me why Shannon looks like a Steve? It clearly shows in the picture below that "Shannon" is supposed to be the one handling my order and yet a man is in the photo. I have had this happen many times where the person is not the right person or the vehicle is not right and enough is enough! I pay entirely to much money to receive horrible service like this. I used to drive for uber and I know for a fact that they can see their driver's profile on their app so for them to let this happen clear shows that they no longer care about their customers or customer service! I can no longer trust these people because they do way to many shady things with these deliveries and uber doesn't care. I am uninstalling their app immediately, I am done!

I have ordered food often through Uber Eats and have had several issues receiving my food order. They have very poor customer service. The support agents will not go the extra mile to help a customer out. They give you a bunch of lies. If you ask them for a managers name and contact info, they refuse to give you the info. All they say they can do is give you a refund. They claim they try and get in touch with the driver. They put you on hold for 3-5 minutes not knowing if they are really trying to contact the driver. All they say is that they couldn't reach the driver. If a customer asks for the managers contact information, they must provide it. If you want to gain respect from me, and receive a better review, I strongly suggest your support team learn to offer better customer service and go the extra mile. Pay the support agent needs to take customer service classes and learn the customers are the ones who pay the salary of your company. I will not use your company again until your customer service ratings get better. Very horrible customer service.

I ordered potbelly through uber eats and make a mistake on my order so I canceled right away. Uber charged me and refused to refund my money. They are not a trusty app. Don't order there PLEASE

The food was waiting at the restaurant for 45 minutes and we finally got it ourselves. We called the number available and got a female named "Max" who said there were only Call Centers to contact and we had to pay Uber Eats to pay for the order as well as the tip and they would not refund any of our cost, despite having to pay the restaurant directly. The sad part is that they don't care. This has turned into a scam sadly. We need a new reputable company to step up but sadly Cavier and Dine-In are not the answers according to reviews.

Don't expect your orders to be right and don't even think about getting money back for wrong or missing items. So you basically just give them money for nothing in return. Horrible.

Order 1: Went to pick up the food, another driver took it already, order just disappeared, no comp.

Order 2: Went to the restaurant which apparently closed a few months ago.

Order 3: They lost the order, kept saying they were remaking it, never did.

Order 4: Restaurant is known for closing early and refusing to make anything after 7 P.M. This has been reported multiple times over the past 3 months.

The support is atrocious for drivers and customers.

Horrible service. I am a business owner and used the uber eats site when i took over a business and informed them that the owner of the business had changed. They did not assist me when i attempted to change the bank details to recieve the payments and after many emails and calls they supposedly sent the money to me but when i sent them proof that this was not the case i was then told it was sent to the previous owner who assured me this was not the case and as i am no longer in contact i cannot get proof. Uber was aware that there was a change of owner and did not warn me or say anything about not using the previous owners account but now they have not sent the money they are telling me i shouldnt have continued using the previous owners account despite me being in contact with them about me using this account previously. Their support system is shocking and the drivers come much later than they are supposed to and the customer will not be updated that the driver is not at the shop and will instead be told that the restaurant is preparing the food which leads customers to leave negative feedback as they are unaware that it is ubers fault. The drivers regularly steal the food and Uber do nothing about it. Overall the service they provide is so bad and i do not reccommend using them as it will only negatively afftect your business.

I placed an pizza order and went through with Uber eats. Well a driver picked up my order then midway changed their mind. So another driver picked up order and for some reason my order was delivered to the wrong address. Mind you it had been an hour and an half by now. I callled the Uber driver she told me where she was bc that's the address that was with my order which is bull$#*!. So I told the Uber driver I would just meet her where she was bc by that time it was going on two hours. On my way to the location the driver calls back saying they have my right address and w was headed to my house. Straight bull$#*!. So I called Uber eats customer service explained my situation and they were one rude as hell and refused to give me a refund or any apology they stated that my food was delivered in a timely manner and couldn't refund me my money. I also told them two hours after waiting for my food it was cold as $#*! and still no apologies no money back no nothing. $#*! UBER EATS THEY SUCK AND I WILL BE REPORTING THEM TO THE BBB. I WILL NO LONGER USE YOUR SERVICE

Uber Eats won't honor a cancelation 15 seconds after placing an order. Was basically told to pound sand.

Wow, my recent interaction makes so much sense after seeing the TERRIBLE reviews from customers. Uber eats has the WORST customer service I have EVER experienced and I will NEVER order from them again.

I had intended to order food from Uber Eats but after seeing the delivery fee I decided to cancel my order, at least I thought I canceled. I didn't receive a confirmation that my order was processed and no food arrived. Safe to assume my order was canceled. Two days later while checking my bank account I noticed a charge for Uber Eats. I called Uber Eats customer service. That I'm itself is a joke. I was there was no order on my account and to contact my bank. Contacted the bank and there were two charges from Uber Eats. Called Uber Eats again going another human posing as a robot and they explained that I failed to contact Uber Eats within 48 hours of my delivery. What delivery? I canceled it! It never processed and no food arrived! I was told if I log onto the side I might want to check if any charges posted that way I have time to dispute the charges. The two zombies I talked to were rude and lifeless. Use DOOR DASH! At least their people are friendly. UBER EATS IS A BUNCH OF CROOKS.!

Driver lied about dropping off my order and they are telling me I still have to pay for food I never received. Completely ridiculous policy and greedy.