Uber EatsReviews 1,339

Ordered from a restaurant, uber was the delivery service. They screwed up again and took it to a different address then minad drivers that knew what they were doing. E. Would be nice if they h

Uber eats is an organization of crooks. Their delivery driver dropped my food at the WRONG ADDRESS, then sent me a pic of him leaving it at the wrong address, then left no way for me to contact him during the delivery period, then I talked to 3 customer service reps who all refused to refund my money because the driver left the food in the "pinned location", even though I never pinned my location on any map because I manually typed my address into the delivery address, and then they hung up in my face, twice. They refused to allow me to speak to a supervisor. The fourth rep claimed a supervisor th the name of Cy was going to call me back within 24 hours but she/he did not. This situation is entirely their fault as I have had the same address typed in my Uber app for two years and they've never delivered my food to the wrong address. Furthermore, it was their gps that pinned my location in the wrong place, not me. They stole a hundred dollars from me and refuse to allow me to speak to a supervisor about refunding jay kinetic, and the reps can barely speak any English and are completely unprofessional.

I made it order they came out $64. Then I cancel because I noticed the address was incorrect. Re-Ordered the same order from the same exact restaurant. Was charged $20 extra and denied a refund for the first exact order that I only had to change the address on Call customer service let them know no food was lost. I just change the address and they said they could not help me and kept my money. I paid $150 for wings fries and a sandwich. Horrible customer service I'm a single father on Social Security and they just took half my check. I also gave a 13% tip.

They ripped me off $24.21, first time and last time using them back to skip the dishes. They were way better. Uber sent me a receipt for full amount, did not show my $20 promo taking off c I canceled and the card

After 2 hr the driver lied it was done, kept the food, did not answer phone, Co refused to send me a replacement

Just tried using Uber Eats for the first time. Only reason to try is because my company gave me a gift card (thanks :() . They were supposed to give a $15 credit because it was my first time, didn't happen. While trying to find why the credit didn't appear I placed the order without it giving me the opportunity to say no it wasn't correct yet. Instead they charged my credit card. I immediately tried to figure out how to cancel, took me a few minutes. By the time I did they said it was too late and charged me a cancellation fee. There is no way the restaurant even had time to start the order.

I ordered a meal from Chipotle and used the Uber Eats delivery through them. I never received my meal. Please don't use this service. Their customer support was horrendous. After chatting with them for over 2 hours, (You can't reach anyone directly.) they finally agreed to reimburse me my money. Of course, they say that will take 5 business days. What a joke.

I had canceled my order immediately after it was placed. I had a $20 promotion to use. When switching payment methods, the promotion was taken off. When I realized this immediately I canceled the order and then had placed another order. I should not be charged for the cancelation. I Contacted the restaurant, and they said they didn't accept the order since it was canceled within 2 minutes. Uber eats wants to scam and con customers out of their money. Tell me why EVERY customer service agent wasn't based out of the US and word for word said the same exact thing to me as if they were reading from a transcript?! Uber eats please just stop doing business in general. As you told me word for word you're more concerned about the merchants than the customers doing business. These corporations make me SICK

Food being delivered continuously fail FDA's temperature test. Restaurants continually deliver old, stale products and delivery drivers unfamiliarity with American driving makes food deliveries less desirable

Who cares. Their web site is so terribly designed why even rate their service. It's like you need a microscope to examine gem's. And we are talking about food here. Pick through it if you want. I'll just pay extra for worse service better presented.

I have yet to receive a correct order from Uber Eats. Usually something is left off the order. Sometimes, there are incorrect items. If the service were free, it might not be so bad, but there is a delivery charge and tip. I have finally learned my lesson. I will not use it again.

Waited over an hour for the order to arrive and still hasn't. Bad customer service and overall an unpleasant experience. Wouldn't not recomed

I order from Uber eats and they charge my credit card with $32 over I tried numerous time to tell them that charge was wrong and the respond was that I disputed that $ 32 back in 2021 for a order that I never received and because of that they have to charge me that money to open my account, explained to them that that order was never received but they refused to refund my money I will never use them again

I and my coworkers ordered food and accidentally sent it to wrong location and not even a min later relizing this we contacted Uber customer service and were very rude and un helpful. Never again will I order with this place again.

Driver pulled up in parking lot took a picture of building and drove away said it was delivered what bunch of crap they won't refund or deliver

Ordered food 8 pm hoping to get food by 8:45.

Kept promoting service delay from 8:45 to 9 till 9:40
At 9:40 received call ur order is having problem due to driver issues so asked me to reorder as they will cancel my order.

When i asked customer service at 9:40pm where can I order and when will my food arrive his answer was u will get your refund..

I have an unauthorized charge for $39.00 from Uber, I have tried every way I know to contact them and it is impossible.

I am upset for the umpteenth time with Uber Eats. I requested an order and they continuously pushed my delivery time back. And then when I canceled the order after it's been pushed back numerous times, I was still charged. Who in the hell wants cold food? I am pissed and am officially deleting the app thus ending my relationship with Uber Eats.